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Reviews of Quality Inn & Suites Phoenix NW - Sun City

2.5 out of 5
Quality Inn & Suites Phoenix NW - Sun City
11201 Grand Ave, Youngtown, AZ

Reviews

7.2

Good

Rating 10 - Excellent. 328 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 137 out of 1000 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from front desk on 13 May 2024
Thanks for the review

6/10 Okay

Shanon

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk on 13 May 2024
Thank you for taking the time to leave us a review.

2/10 Terrible

Mary

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy and room smelt horrible
Stayed 1 night in May 2024
Response from Front desk on 13 May 2024
Thanks for the info

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in May 2024

6/10 Okay

Linda

Travelled with partner
it was ok
Stayed 1 night in May 2024
Response from Front desk on 13 May 2024
Thanks for the review

8/10 Good

Debbie

Liked: Property conditions & facilities
Nothing
Stayed 1 night in May 2024
Response from Front desk on 13 May 2024
Thank you for taking the time to leave us a review. We're glad that you enjoyed your stay. :)

6/10 Okay

Tim

Stayed 3 nights in Apr 2024
Response from Front desk on 6 May 2024
Thanks for the review

10/10 Excellent

Cynthia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like was close to stores
Stayed 1 night in Apr 2024
Response from Front desk on 5 May 2024
Thank you for taking the time to leave us a review. We're glad that you enjoyed your stay :)

10/10 Excellent

Cynthia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and prompt service
Stayed 1 night in Apr 2024
Response from Front desk on 5 May 2024
Thank you for taking the time to leave us a review. We're glad that you enjoyed your stay :)

8/10 Good

Nina

Liked: Staff & service
More fresh fruit at breakfast would be appreciated. The internet did not work.
Stayed 2 nights in Apr 2024
Response from Front desk on 29 Apr 2024
Thank you for the review

8/10 Good

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, very helpful. Rooms and surrounding very clean and great facilities… laundry and breakfast..
Stayed 2 nights in Apr 2024
Response from Front desk on 29 Apr 2024
Thank you for taking the time to leave us a review. We're glad that you enjoyed your stay :)

10/10 Excellent

John

Stayed 3 nights in Feb 2024
Response from Front desk on 13 May 2024
Thank you for taking the time to leave us a review. We're glad that you enjoyed your stay. :)

2/10 Terrible

Lynette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Supposedly Expedia tried to change my reservation because my little brothers wedding was cancelled. The manager there refused to do this. I will NEVER use Expedia or stay at a Quality Inn again. And the revoews i will be putting out I am pretty sure y'all arent going to like!
Stayed 1 night in Apr 2024
Response from mvp on 22 Apr 2024
We are sorry for the confusion but unfortunately you got a rate based on the reservation being non cancellable which is stated clearly when you made the reservation.

6/10 Okay

Kayla

Travelled with partner
Not a bad place for the price you pay for sure. Would be nice if they turned down the pool temperature as the weather is getting warmer. Also, the room just didn’t look or feel like it was fully cleaned before we went in.
Stayed 3 nights in Apr 2024
Response from MVP on 22 Apr 2024
Kayla,we heard you loud and clear and have turned off the heater for the season. We did actually have it scheduled for the end of the month but moving it forward a couple of weeks was a good idea.

6/10 Okay

Patrick

Travelled with group
Liked: Cleanliness, staff & service
No elevators meant shlepping lunggage to second floor. Train, highway and emergency vehicle noice was an issue. But pool was excellent and breakfast fine.
Stayed 4 nights in Apr 2024
Response from MVP on 22 Apr 2024
Thanks Patrick for taking the time to review your stay.We are sorry that we do not have an elevator, unfortunately when the hotel was built they did not allow room for that at a later time.

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great!
Stayed 1 night in Apr 2024
Response from MVP on 22 Apr 2024
Thank you Gonzalo for your awesome score and very nice comment.

4/10 Poor

Kitaek

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Serious noise by the airforce jet engine and train horn.
Stayed 2 nights in Apr 2024
Response from MVP on 22 Apr 2024
Sorry about the noise, we do however have it listed on every booking site in the things you need to know section.

2/10 Terrible

Rena

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The floors were so filthy that when we got into the shower the mext day, black soot came off in the shower.
Stayed 1 night in Feb 2024
Response from MVP on 22 Apr 2024
We apologize for the issue with your floor and we have discussed your review with housekeeping.

10/10 Excellent

Abraham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated swimming pool
Stayed 1 night in Mar 2024
Response from front desk on 30 Mar 2024
Glad that you enjoyed your stay. We hope you come and see us again some time :)

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on 1 Apr 2024
Thank you for the review

8/10 Good

Steve

Stayed 10 nights in Mar 2024
Response from MVP on 22 Apr 2024
Thanks for the great 4/5 we hope you enjoyed your stay.

10/10 Excellent

Michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 2 nights in Mar 2024
Response from Front Desk on 28 Mar 2024
Thank you for leaving us a review!

8/10 Good

Andrew or Elizabeth, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Mar 2024
Thank you for leaving us a review!

6/10 Okay

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Very roomy with nice features. Lots of street noise and people talking loud outside of room.
Stayed 2 nights in Mar 2024
Response from mvp on 24 Mar 2024
Thank you for staying with us. Very sorry about the noise

6/10 Okay

sidoine

Disliked: Property conditions & facilities
It look like a motel not hotel
Stayed 2 nights in Mar 2024
Response from Front Desk on 28 Mar 2024
Thank you for leaving us a review!

4/10 Poor

MICHAEL

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Motel quality. Not worth $300 for sure
Stayed 2 nights in Mar 2024
Response from mvp on 24 Mar 2024
We do not have a lot of control over rates in March, we have to go with industry standard for the area.

8/10 Good

Heather

Travelled with partner
Liked: Staff & service, property conditions & facilities
It’s an old property. Some people are turned off by this but everything was spotless and in good working order. Taps, toilets, lights, locks. The outdoor pool was heated and also immaculate. Decent breakfast included.
Stayed 2 nights in Mar 2024
Response from mvp on 24 Mar 2024
Thank you Heather, we very much appreciate comments and of course the score.

8/10 Good

David

Stayed 2 nights in Mar 2024
Response from Front Desk on 11 Mar 2024
Thank you for leaving us a review!

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
What a dump. I wound not stay there again if you payed me. Lost hot water mid day Saturday and never returned. Checked out on Sunday morning and still no hot water. Paid 275 a night for two nights and was riped off. Don't even think about staying here! I could go on and on about this dump but this is enough.
Stayed 2 nights in Mar 2024
Response from Front Desk on 9 Mar 2024
We are sorry to see that we did not meet your expectations. The hot water does work, but can take time to reach each individual guest room. Thank you for leaving us a review.

6/10 Okay

Richelle

Liked: Staff & service
First night we had a room at the front of the property which was really noisy. The staff were super helpful and managed to move us to another room which was quieter but still a lot of noise from trains and intersections on the Rd.
Response from Front Desk on 6 Mar 2024
Thank you for leaving us a review! To help with the noise we do supply earplugs both in the room and at the front desk.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older property but reasonably well maintained. The staff was very courteous and friendly. Breakfast was really good. Room was clean and well kept.
Stayed 1 night in Feb 2024
Response from Front Desk on 28 Feb 2024
Thank you for leaving a review.

8/10 Good

Denise

Travelled with partner
Liked: Staff & service, amenities
For the price this was a great place to stay. The outside is a bit shabby, but it looks like they are working on that. We stayed in a suite and it was nice. Nice pool and GREAT breakfast. The location is close to a few fast food places, a Starbucks, Frye's grocery and gas. We could drive to many food options within 15 min of the motel. There is a railroad near by, but they provided ear plugs. We didn't use them and weren't bothered by the rail traffic. You did get the fighter jets overhead during the day. But that is a usual sighting wherever you stay in the area. We were watching baseball in Surprize and could get there in 15 minutes.
Stayed 5 nights in Feb 2024
Response from Front Desk on 26 Feb 2024
Thank you for leaving a review. We are happy to see that you enjoyed your stay with us.

6/10 Okay

Cory

Liked: Cleanliness
No maid service for 3 nights.
Stayed 3 nights in Feb 2024
Response from front desk on 26 Feb 2024
Thank you for the review

2/10 Terrible

karen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend this place. It’s not as clean as it looks in the picture. Also we got first floor. You can hear all the footsteps from the people staying on the second floor. The hotel is next to the train tracks so you can hear the train coming by all the time.
Response from Front Desk on 26 Feb 2024
Thank you for leaving a review.

4/10 Poor

Adelaide

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for leaving a review.

2/10 Terrible

loren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
We called in to see if we could cancel our night on Friday because we had an injury and we're needing to go home early. We were told it could not be canceled when we got to the hotel my whole reservation was canceled for both nights. The hotel is dirty there's homeless people all over the place and our room had black mold. When we told housekeeping about the black mold they said it's sealed which it's not. We were then charged an extra $50 because you canceled the reservation. It's a horrible hotel in a horrible area of town.
Stayed 1 night in Feb 2024
Response from front desk on 26 Feb 2024
Thank you for the feedback

6/10 Okay

Deborah, San Diego

Stayed 1 night in Feb 2024
Response from mvp on 24 Mar 2024
Thank you for staying with us.

2/10 Terrible

Juan

Stayed 1 night in Feb 2024
Response from Front Desk on 28 Mar 2024
Thank you for leaving us a review!

4/10 Poor

DeLane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Traffic noise was terrible
Stayed 1 night in Feb 2024
Response from Front Desk on 12 Feb 2024
Thank you for leaving us a review. To help with the traffic noise we do supply ear plugs in the room.

6/10 Okay

Patricia

The noise from the traffic & the freight trains was very unfortunate. But lesson learned, I should have done my homework & will do better in the future
Stayed 2 nights in Feb 2024
Response from Front Desk on 11 Feb 2024
Thank you for leaving us a review.

10/10 Excellent

Scott

Travelled with family, Business traveller
Liked: Amenities
Great food and stary
Stayed 1 night in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you for leaving us a review!

10/10 Excellent

kathleen

Travelled with family
Property is old and in fair condition. Next to a high traffic road and train tracks.
Stayed 1 night in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you for leaving us a review!

10/10 Excellent

Tu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2024
Response from Front Desk. on 11 Feb 2024
Thank you for leaving us a review!

8/10 Good

Juliet

Stayed 2 nights in Jan 2024
Response from Front Desk on 29 Jan 2024
Thank you for leaving us a review.

6/10 Okay

Bearclaw

Liked: Cleanliness, staff & service
You know you are in trouble when the staff leaves foam earplugs in each room. Constant traffic, train and aircraft noise. Lobby locked down at night. There are better options if you are willing to pay a little more ....
Stayed 2 nights in Jan 2024
Response from Front Desk on 2 Feb 2024
Thank you for leaving us a review. We do provide ear plugs to help compensate for the noise from both the Air Force base and the train.

10/10 Excellent

teliss

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to hiway
Stayed 1 night in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you for leaving us a review!

8/10 Good

Aaron, Rock Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of homeless around hotel.
Stayed 1 night in Dec 2023
Response from Front Desk on 31 Jan 2024
Thank you for leaving us a review. While there are homeless individuals in the area, we contract with a private security firm to ensure that only guests are on our property.

10/10 Excellent

Joel Hansen

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Train and airplanes were so loud. Very clean and tidy. Overall a nice, clean and afford option for a quick trip.
Stayed 1 night in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you for leaving us a review.

6/10 Okay

Mark

Business traveller
Stayed 2 nights in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you for leaving us a review!

10/10 Excellent

Kelsey

Stayed 2 nights in Jan 2024
Response from Front Desk on 11 Feb 2024
Thank you for leaving us a review!