Phoenicia Holidays from NZ$1,929

I really like the Westgate. The rooms are clean. The service was great. Affordable. And I love that the monorail connects to it. However, due to the jacuzzi and pool not being open this time of year, I'm a lot less likely to book it this time of year in the future. They said it's closed for the season...but this is when I want to use the jacuzzi! Not during the hot summer! Haha! Am I paying resort fees for a closed pool/jacuzzi? Heat the pool/keep the jacuzzi open. The second hotel I stayed at had both open. I'm likely to choose them in the future during the fall/winter.

A perfect place to stay!!

Arriving, I struggled to get my luggage up the steep stairs & was surprised that the guy at the top, who was standing there watching me, didn't offer to help. He opened the door & that was the extent of it. I was told my room would be ready in less than an hour so when an hour came & went I checked in again at the front desk and the young man immediately said it wasn't ready yet. I then decided to sit in the lobby instead of out by the pool, and within a minute, the room magically became ready. Overall the rooms are nice and huge and Laura was great at resolving an issue with an employee looking into my window. It would have been nice to have someone mention the ipad turned off all the lights, I fumbled around way too long looking for switches that didn't exisit. I was surprised at how many kids were playing in the pool morning noon & night considering it felt like a more adult/boutique vibe hotel. I didn't feel like I could swim and relax. The breakfast cost is very high, and the eggs in my omelet were overcooked. It came with a side of bacon, but instead, the chef put it in my omelet, and it was chewy. The sweet paprika overwhelmed the side of potatoes so overall I ate about 3 bites and left the rest. $68 later after a $12 cup of coffee & tip I came away vowing never to eat there again. Upon departure, I again wrestled my luggage downstairs by the pool as an employee who had a vacuum in the walkway didn't offer to help. Overall, I'd say the service was poor for the price.

We had a wonderful time. The room was spacious and beautiful. The pool felt like a peaceful oasis, and our experience at the Canyon Ranch Spa was exceptional. We had such a good time in October that we’re going back in December.

rooms are beautiful , big and very clean , only complain i had is the the pillows are not confutable