2 restaurants, breakfast, lunch served; Eastern European cuisine
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Reviews of Sovanna Hotel

4 out of 5
Sovanna Hotel
#6, Street 21, Tonle Bassac, Chamka Morn (Independent Monument Area), Phnom Penh, Kandal

Reviews

8.8

Excellent

Rating 10 - Excellent. 117 out of 222 reviews" "
Rating 8 - Good. 79 out of 222 reviews" "
Rating 6 - Okay. 16 out of 222 reviews" "
Rating 4 - Poor. 6 out of 222 reviews" "
Rating 2 - Terrible. 4 out of 222 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jedie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2021
Response from Heng Phirum on 21 Dec 2021
Dear Valued guest, I would like to express my deep thank to you to give us the review and we hope to meet you next time at my hotel.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it properly. Reasonable price and clean. Thanks
Stayed 1 night in Mar 2021
Response from Heng Phirum on 20 Apr 2021
I would like to express my deep thankfulness to you and hope that meet you soon in my hotel

10/10 Excellent

Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from SOK VANNA on 18 Dec 2020
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

10/10 Excellent

Sreymom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean and staff are friendly.accept no lift we had to carried our luggage up those stairs.. but we did enjoy the stay.
Stayed 2 nights in Feb 2020
Response from SOK VANNA on 18 Dec 2020
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had everything we needed for our stay and staff were always pleasing, happy and polite. Our only problem was no hot water in bathroom.
Stayed 3 nights in Feb 2020
Response from SOK VANNA on 15 Feb 2020
Dear Anonymous, Warmest greeting from Villa Sovanna Boutique Hotel. Thanks you very much for your accommodation with our hotel in Phnom Penh – Cambodia Thanks again for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. If you have any assistant, please do not hesitate to contact us by email : sales@villasovanna.com or stay@sovannahotel.com We look forward to seeing you again in your next future visiting. Wish you have a pleasant day! Yours truly, Villa Sovanna Boutique Hotel Team

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good as quiet in residential area and many restaurants are around the hotel
Stayed 3 nights in Jan 2020
Response from SOK VANNA on 18 Dec 2020
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from SOK VANNA on 30 Jan 2020
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best Regards, Villa Sovanna Hotel Manager & Team

8/10 Good

Koh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 4 nights in Jan 2020
Response from SOK VANNA on 18 Dec 2020
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from SOK VANNA on 18 Dec 2020
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small and cosy hotel, clean and quiet. Walking distance from some great sights.
Stayed 1 night in Jan 2020
Response from SOK VANNA on 18 Dec 2020
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Skybar and the central location are excellent. Staff very helpful and go the extra mile
Stayed 1 night in Nov 2019
Response from Puthirith Suy on 20 Nov 2019
Hi, I want to personally thank you for sharing your Magnifique review following your recent visit, it is a delight to read! We all look forward to welcoming you back. Kind Regards, Puthirith Suy

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sky bar has a great view over the city. Great hotel
Stayed 1 night in Nov 2019
Response from Heng Phirum, General Director of Villa Sovanna Bou on 13 Nov 2019
On behalf of Sovanna Hotel, I would like to thank so much for your command and Wish you healthy. We hope that we have great honor to receive your next reservation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintenanced
Stayed 4 nights in Oct 2019
Response from Dr. Heng Phirum. General Director on 13 Nov 2019
Dear Valued guest, I would like to thank so much for your review and we hope that we will have great value to receive your reservation next time/

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Shower run cold water on one day.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
The room is clean and good location. There is no lift so that if your room is 2nd floor, it's hard to carry heavy suitecase to the room. But overall, good facility.
Stayed 3 nights in Jun 2019

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Great place to stay, I would recommend this hotel in phnom Penh, Thank you for a lovely stay😎😁
Stayed 3 nights in Feb 2019
Response from SOK VANNA on 18 Dec 2020
Dear Valued Customer, Warmest greeting from Villa Sovanna Hotel. Thanks you very much for your review on our hotel, we are very appreciated and we are very apologize for any inconvenience during your stay, we hope to save you a better service again for your next trip. Wish you have a pleasant day. Kindest regards, SOK VANNA MR, Sales & Marketing Executive

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service was a little unprofessional, although still reasonably friendly. Bed was fantastic, as was shower
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
the room details nothing like the real thing sometimes no hot water....a smell of sewer gas in bath room ….room phone did not work there one week never got it fixed.... breakfast not good....hard to find anyone who speaks English never go back
Stayed 7 nights in Jan 2019

8/10 Good

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice PP Hotel
Very nice hotel located near independence monument. Very friendly and attentive staff. Complimentary cooked-to-order breakfast at hotel restaurant good but modest portions. Rooftop bar with incredible views. Banana and Sovanna restaurants nearby are extremely good, plentiful and cheap. Tuk-Tuks always out front making for $2 - 3 rides anywhere very convenient. Only issue was no hot water our initial day but resolved next day.
Stayed 4 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Every dispointed
Book and paid, when check in, no room available, get send to check in with the cheaper hotel, every discounted.
Stayed 1 night in Nov 2018

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and bad service
Not clean, did not get the room I had booked.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

6/10 Okay

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
road works beware.
ok hotel, terrible breakfast, road was having major works, would not have stayed if known.
Stayed 3 nights in Jul 2018

4/10 Poor

John, Costa Rica

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff but that was about it !!!
They did not even give me the room I paid for. The communication was terrible and they acted like nothing was wrong. When I asked about the free mini bar items they informed me it was only the bottled water. The breakfast was okay, best part being the omelette. The toiletry bottles were only half full, obviously used by prior guest and not replaced with new ones, disgusting !!! Also there was water on the bathroom floor from a small leak. I would definitely not stay there again and will not use Expedia anymore either !!!!
Stayed 1 night in Apr 2018
Response from Phirum on 14 Jun 2018
Dear Valued guests, I would like to express my deep thank to you giving our hotel this review being the use useful tool for me to improve my staff. Let me promise you that I make the proactive approach for protect the bad experience. Best regards,

6/10 Okay

Gavin

Disliked: Cleanliness
Friendly but rooms & public areas a little tired
Stayed 5 nights in Mar 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable, the room was charming and the coffee was fantastic!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Keki, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel
The room was very nice with a good shower. Great location for cafes and restaurants without being in the general tourist area. Breakfast was delicious if somewhat limited. Al a carte did mean slow delivery which didn’t suit us as we were working each day and needed prompt service. The pool area was nice but small with limited sun lounges. The staff were very helpful as we needed to store tools, extra cases etc. Overall a pleasant stay.
Stayed 8 nights in Jan 2018

10/10 Excellent

Kirang, Buffalo, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, cozy, comfort, clean. Its perfect.
I would definately stay here when i come back to Phnom Penh. I loved it
Stayed 2 nights in Jan 2018

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique, great service and location
Rooms are big and well appointed. Everything is super clean, and the breakfast is remarkably good. The staff are sooo. attentive. The pool is a bit small.
Stayed 3 nights in Dec 2017

10/10 Excellent

Annie, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kiwi’s in Phnom Penh
Very friendly & helpful. Good location. Nice food. Lovely pool to cool off in. And Tuk Tuk available outside.
Stayed 2 nights in Nov 2017

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Sourav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cozy place with an old feel and delicious food
It was a business stay and I took the executive suite with a balcony big enough to hold a mini barbeque gathering. The bathroom was the size of a standard Hong Kong hotel room. Lots of eating options within a 2 km radius and a short walk to the Khmer night life spots should you care for that. A couple things to bear in mind before you choose this place- there's no elevator and the street in front of the hotel may get water-logged for a few hours following a heavy shower. I was on the first floor so the lack of a lift was not an issue at all and the street flooded just once during my stay. Given it was the rainy season I suppose it wasn't that bad after all. Do try the kitchen if you are a foodie- their version of Fish Amok is one of the best I have tried to say nothing about some of the other dishes on the menu. And the Garlic Baguette of course, it's Cambodia, ex-French colony, get the drift? :) Finally a delightful and smiling bunch of staff run the show!
Stayed 7 nights in May 2017

2/10 Terrible

Leo Martin, USA

Disliked: Cleanliness, staff & service, room comfort
Staff are theives
So disappointed to realize housekeeping not only went in my bag but stole 5000 baht. Avoid this hotel at all cost unless you want your things stolen. More info: There is no elevator...and the room had an awkward smell. Looks nice in the photos but not what you get.
Stayed 2 nights in Jul 2017

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice hotel. Unfortunately during our stay they were redoing the room across the hall and the odors from the chemicals were a bit over powering. The hotel was close to the grand palace and the waterfront, but the traffic to get there made it smarter to grab a quick tuk tuk for safety.
Stayed 3 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Had a lovely time at this hotel The main reason why i would come back would be the well trained extremely helpful staff. Yes the hotel needs a little update but is good value for money and close enough to attractions. Just a short tuk tuk ride to the riverside.
Stayed 6 nights in May 2017
Response from Heng Phirum on 15 Jul 2017
Dear Valued guests, On behalf of all of Villa Sovanna Boutique hotel, I would like to express my deep thankfulness to you giving us the real review, we hope that we will have good opportunity to serve you in near future at our hotel. Respectful yours Heng Phirum Executive director

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Could do better!
Not the best! Hotel was being extended so very noisy. Staff didn't really understand English which resulted in our taxi arriving 4 hours early to pick us up. Breakfast was poor with a very limited choice, the worst we had in our 4 week tour of SE Asia!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and very comfortable clean room
Excellent service and very comfortable clean room.

8/10 Good

Gay, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a central location
My husband and I stayed at the Villa Sovanna Boutique Hotel for two nights. It is in a great location, within walking distance to restaurants and the Royal Palace, and the staff are very helpful and friendly. The pool is great for relaxing at the end of the day with Happy Hour and delicious cocktails to enjoy. The staff are very attentive, the young barman who served us one night after we had been out for dinner put a candle on our table and served us with some roasted peanuts.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff.
Hotel is in a perfect location for the Palace and riverfront. Great bbq restaurant across the street and excellent spa (La Rose) also across the street. The helpful staff sorted a tuk tuk for the airport run.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very customer service focused. Entire staff was delightful. Great Room. Great Hotel, Nice pool. great Mojitos!

8/10 Good

M, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good clean amenities. We stayed for 3 nights and found it in a good location to get around the city. The staff were very friendly but we did have some minor communication problems. However, the breakfast was not very good. The only coffee available was filtered coffee, there were no sides offered the croissants were not fresh and the poached eggs tasted like vinegar. We loved the fish and turtles in the lobby!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service and very well kept hotel. Room was gr
Amazing help by Hotel manager who personally drove me in his private car back to the Airport, when arrived to the Hotel and found out that lost luggage,waited for me and took me back .

6/10 Okay

Nigel, New Zealand

Liked: Cleanliness, staff & service
Essentials not covered
Having booked the Villa Sovanna partly on the strength of the customer rating, we were somewhat disappointed. On the plus side, the hotel has been modernised fairly recently, the location is good, the pool is good and the staff are very friendly. However, crucially, the room (no 7) had air conditioning that was nowhere near effective enough; it is to be expected that some hotels cut of power - and therefore aircon - when you and the key are not inside, but in a 10-hour night the aircon only succeeded in reducing the room temp from 30 to 27. We coped by removing the duvet and just sleeping under the duvet liner. Two other, smaller gripes: First, neither of our bedside table lamps worked, which was eventually resolved by discovering that both bulbs had failed, something that could surely have been checked earlier. Second, at breakfast (served in a small lobby area) there were no free tables, so we were transferred to a couple of armchairs, from where we would stretch for the food & drink on a coffee table. Both of these issue we would cheerfully have put up with as minor ones, but after a night in an overheated room we were feeling less forgiving.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, small, friendly, clean hotel
Excellent small, friendly hotel close to palace, location is good/safe walking distance to very good western restaurants and local Cambodian cuisine. All the staff were very welcoming and manager Heng was very informative about what to see, where to go and prices. Would stay here again if visiting Phnom Penh.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and nice hotel. Liked it a lot.
Really nice hotel. Clean and well organised. Would come again.