Outdoor pool, pool umbrellas

Reviews of Frangipani Royal Palace Hotel

4 out of 5
Frangipani Royal Palace Hotel
# 27 St. 178, Sangkat Cheychumneas, Kaun Daun Penh, Riverfront, Phnom Penh

Reviews

8.0

Very good

Rating 10 - Excellent. 121 out of 422 reviews" "
Rating 8 - Good. 184 out of 422 reviews" "
Rating 6 - Okay. 89 out of 422 reviews" "
Rating 4 - Poor. 21 out of 422 reviews" "
Rating 2 - Terrible. 7 out of 422 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was more than friendly felt great
Stayed 1 night in Feb 2024
Response from The Frangipani Team on 28 Feb 2024
Dear Gilbert,Thank you so much for taking the time to write your review and share your positive experience with us! We're thrilled to hear that our staff made you feel welcome and comfortable during your stay. We truly appreciate your kind feedback, and it motivates us to continue providing exceptional service to all our guests.We hope to welcome you back again soon!Sincerely,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Not a "modern" hotel but a good clean place to stay in central Phnom Penh. My fifth floor room overlooked the Royal Palace and the National Museum. We enjoyed the rooftop bar and the complete breakfast. Tip: Take a morning walk through the grounds and courtyards of the Royal University of the Fine Arts for a look at some great contemporary sculpture.
Stayed 3 nights in Jan 2024
Response from The Frangipani Team on 9 Feb 2024
Dear Jeffrey,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay and appreciated the stunning views from your room overlooking the Royal Palace and National Museum. It's wonderful to know that you found our hotel to be a good, clean place to stay in central Phnom Penh.We're thrilled that you were able to experience our rooftop bar and enjoyed our complete breakfast offerings. Your tip about taking a morning walk through the grounds and courtyards of the Royal University of the Fine Arts is fantastic! We're sure our future guests will appreciate this recommendation.We hope to welcome you back to The Frangipani Royal Palace Hotel in the near future for another enjoyable stay.Warm regards,

10/10 Excellent

David, Issaquah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great location. Roof top bar with excellent views of Phnom Penh.
Stayed 2 nights in Jan 2024
Response from The Frangipani Team on 2 Feb 2024
Dear David,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us, especially our friendly and helpful staff, great location, and the excellent views from our rooftop bar. Your satisfaction is our top priority, and we're glad we could contribute to making your experience memorable. We hope to have the pleasure of welcoming you back to The Frangipani soon!Best regards,

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant, informative and very helpful.
Stayed 8 nights in Jan 2024
Response from The Frangipani Team on 2 Feb 2024
Dear Frederick,Thank you for sharing your feedback with us! We're delighted to hear that our staff made your stay enjoyable by providing pleasant, informative, and helpful service. Your kind words mean a lot to us. We appreciate your support and hope to welcome you back to The Frangipani in the future!Warm regards,

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There’s roof deck bar 👍
Stayed 3 nights in Dec 2023
Response from The Frangipani Team on 12 Feb 2024
Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed our rooftop deck bar. We hope you had a fantastic experience and look forward to welcoming you back soon. Cheers!

8/10 Good

John

Travelled with partner
Liked: Amenities
Old but comfortable. Bedside lights didn’t work properly . Friendly
Stayed 2 nights in Nov 2023
Response from The Frangipani Team on 18 Nov 2023
Dear John,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our friendly staff.We are sorry to hear that the bedside lights did not work properly during your stay. We strive to maintain our facilities in top condition, and we will investigate this issue immediately.We are glad that you found our hotel to be comfortable, despite the issue with the bedside lights. We hope you will consider staying with us again in the future.Thank you again for your feedback.Sincerely,

10/10 Excellent

May Thu

Stayed 6 nights in Nov 2023
Response from The Frangipani Team on 26 Dec 2023
Dear Ms. May,Thank you so much for your perfect 5/5 star review! We are incredibly grateful for your positive feedback and thrilled that you enjoyed your stay. We always strive to provide an exceptional experience for our guests, and your rating confirms that we're on the right track.While we would have loved to hear more about your specific experience, we deeply appreciate your endorsement. If you ever have the opportunity to stay with us again, please don't hesitate to share your thoughts!Thank you once again for choosing our hotel. We look forward to welcoming you back soon.

8/10 Good

Petya, Encino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - Excellent location. I could walk literally anywhere. - Very nice and helpful staff. - Simple property but it has everything one could need. - Offers airport transfers and extensive list of local activities for additional fee. Everything was easy to navigate. Cons: - Outdated property and decor. It's not the hotel where you go to pamper yourself. Yet, it offers everything you need as a traveler.
Stayed 1 night in Oct 2023
Response from Norin on 1 Nov 2023
Dear Petya,Thank you so much for your review of our hotel. We appreciate your feedback, both positive and negative.We are pleased to hear that you enjoyed our excellent location, friendly and helpful staff, and convenient amenities. We also appreciate your understanding that our property is simple and outdated. We are currently working on a number of renovations to update the hotel, and we hope to have them completed in the near future.We value your feedback and we are committed to providing a great experience for all of our guests. We hope to welcome you back again soon so that you can see the improvements we have made.Sincerely,

10/10 Excellent

May Thu

Stayed 5 nights in Sep 2023
Response from Norin on 21 Oct 2023
Dear May Thu,Thank you for taking the time to leave a 5-star review of the Frangipani Royal Palace Hotel. We are so glad that you enjoyed your stay with us.We are always striving to improve our guests' experience, and your feedback is valuable to us. We appreciate you sharing your thoughts with us.We hope that you will choose to stay with us again in the future.Sincerely,

10/10 Excellent

Gregory

Stayed 1 night in Aug 2023
Response from Chanthy on 20 Sept 2023
Dear Gregory,Thank you for your 5-star review! We are always striving to provide our guests with the best possible experience, and your feedback is greatly appreciated. We are glad to hear that you had a positive experience with us.We hope to see you again soon!Sincerely,Chanthy

8/10 Good

Jodi

Travelled with group
Liked: Cleanliness, staff & service, amenities
Wonderful Breakfast
Stayed 2 nights in Jun 2023
Response from Chanthy on 5 Jul 2023
Dear JodiGreeting from The Frangipani Royal Palace Hotel!Thank you so much for taking the time to write such a wonderful review of our breakfast. We are so glad to hear that you enjoyed the variety of options, the fresh ingredients, and the delicious taste.We are always working to improve our breakfast offerings, and your feedback is invaluable. We will take your comments to heart and continue to strive to provide our guests with the best possible breakfast experience.Thank you again for your review. We hope you will stay with us again soon!Sincerely,Chanthy

4/10 Poor

Hari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, but very old property and much less clean facilities. Very noisy from outside traffic and loud music from outside. I would not go back to this property again.
Stayed 2 nights in Apr 2023
Response from Chanthy on 5 May 2023
Dear Hari Thank you so much for your value time to writing us the feedback , we will share among team to force the weak part in order to improve.hope you will give us other chance to welcome you and show the improveing.Once again, thank you for your time to stay with us and look forwards to welcome you back.best regardsFrangipani Team

6/10 Okay

Anju

Stayed 1 night in Feb 2023
Response from Chanthy on 24 Feb 2023
Dear Anju,Greeting From The Frangipani Royal Palace Hotel , We are so regret to hear that our service failing down not meet your expectoration, we we checked with team about your room we cannot find any error, could you sharing us the concerns thru our contact . We would like to know more about it in order to improve the part.Please email us with your phone number or any means of communication for us to discuss your issues personally.Best regardsChanthy

2/10 Terrible

Anju

Stayed 1 night in Feb 2023
Response from Chanthy on 24 Feb 2023
Dear Anju,Greeting From The Frangipani Royal Palace Hotel , We are so regret to hear that our service failing down not meet your expectoration, we we checked with team about your room we cannot find any error, could you sharing us the concerns thru our contact . We would like to know more about it in order to improve the part.Please email us with your phone number or any means of communication for us to discuss your issues personally.Best regardsChanthy

10/10 Excellent

Anusha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and customer service
The hotel is situated next to the Royal Palace and most attractions were walking distance. The staff were also very attentive and accommodated our specific requests. It’s a period hotel. The decor is slightly tired but the rooms are clean. There’s breakfast which was a mix of Asian breakfast with some Western touches - yogurt and fruits, toast, fried egg, baked beans etc. It was not a huge breakfast but adequate. Overall a good experience at the hotel.
Stayed 4 nights in Jan 2023
Response from Chanthy on 24 Feb 2023
Dear AnushaThank you for taking the time to review your stay at The Frangipani Royal Palace Hotel, We are very delighted to hear that a good experience at the hotel. This is of the things that we would like to improve as per your mention maintain in our hotel.Looking forward to see you again in the near future.Yours Sincerely,Chanthy

10/10 Excellent

Estelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great view, great location, loved the rooftop pool
Response from Chanthy on 18 Jan 2023
Dear Sir,Greeting from Frangipani Royal Palace Hotel! Thank you very much for choosing us and for taking your time to share feedback On Expedia .We are extremely glad to read that you has an amazing experience with us . We really appreciate your kind feedback about Beautiful property, great view, great location, loved the rooftop pool . In addition , we are so delighted to hear that the service provided by our colleagues were great. Again, thank you for your time and please do not hesitate to contact us for any assistance that you may have and in the mean time. We look forward to welcome you back on your next trip with more fantastic experience.Best Regards,Frangipani Royal Palace Team

10/10 Excellent

Andrew

The view and service.
Stayed 2 nights in Feb 2022
Response from The Frangipani Team on 12 Feb 2024
Thank you for sharing your experience! We're thrilled to hear that you enjoyed the view and our service during your stay. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back in the future for another memorable visit. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s aging. There are a ton of new hotels that are nicer for the same price with larger pools and roof top bars. Unless you have a room with a view of the palace, as I did, not sure it’s worth the price. The view is lovely and I’d stay again as long as I could book a room with the palace and museum view.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
The property is in a good location close to a few key attractions
Stayed 2 nights in Jan 2020

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities
Overpriced, outdated and unfriendly
Just spent 5 nights here over the New Year period. The location is good (right next to the Royal Palace and Riverside), but that's about it. Daily breakfast is average and nothing gets replenished. Get there by 7am or deal with whatever is left!!! The room itself is outdated and there was an issue with the shower where only hot water comes out (incredibly dangerous). The hotel staff are indifferent to guests...ignoring you as you walk past them and rarely acknowledging you at breakfast. We paid extra to stay in a hotel near Riverside with a pool.....sadly the water looked cloudy and unclean, so we did not end up using the pool at all. There is a nice skybar on level 8 with great views and happy hour drink prices each afternoon. Overall a big disappointment and we will not be coming back.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for value
Very good place for family easy to allocate and strategic place to stay for traveller. The hotel is clean and tidy and worth of the value
Stayed 3 nights in Dec 2019

6/10 Okay

Margaret

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Great location but poor maintenance
The hotel is in a terrific location, but either we were unlucky or they really need to pull their socks up regarding maintenance. Our toilet backed up constantly and whilst they were very prompt each time in coming to try and clear it, it didn't solve the problem (even though each time they said it was fixed). We stayed two nights and must have called them back 3 or 4 times. Our friends had the same experience with the air-conditioning in their room, and trying to unlock their safe - they came promptly but didn't successfully resolve the problem.
Stayed 2 nights in Nov 2019

8/10 Good

PeteLivingston, Phnom Penh

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
There is so much that this property has to offer. Location, cleanliness, view, nice pool, many offsite meal opportunities nearby. Some things should change. 1. Room doors should automatically lock for guest security. This is an international hotel and automatically locking room doors is a international standard for guest security. 2. Safes are provided for guests to place valuables. Very important. But when an outside service person, like a plumber, comes to fix something a staff member should stay with that person in a guest room for security of guest possessions. 3. GM and OM need to be responsive to questions. At check out for 4 rooms 10 night the GM was busy and could not meet with me. I left my business card and asked for a call back. No call back has occurred. I would stay there again. But hope that they address these issues for the international guests they serve. My overall rating would be higher if management was not so hard to talk with.
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and attentive staff and very well kept hotel.
Stayed 11 nights in Sep 2019

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, great staff and recommended! Totally worth the price
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely hotel and staff. Very central. Some of the facilities a little tired but not too bad. Super central.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location and breakfast Is very good. But the swimming pool is very very salty
Stayed 2 nights in May 2019

6/10 Okay

Aliya

Business traveller
Liked: Staff & service
It is right in the center, walking distance to the royal palace and national museum.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great central location. Nice rooftop pool. Good food.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
This hotel didn't live up to expectations but central enough and ok for the money
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well double room have no king bed but queen bed so we had to change to a bigger room other wise all good
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old Colonial style, need abit of upgrading overall excellence
Stayed 3 nights in Feb 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, worked for us!
Good location, close to royal palace and loads of eat and drink places close by. Easy walk to night market and lots of tuk tuks for further exploration. Friendly helpful staff and nice small pool on top floor to cool down in after busy day👌 (4 night stay).
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly and helpful staff. Close to river and Royal Palace
Stayed 5 nights in Jan 2019

6/10 Okay

Dharma

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spot on your way in and out of Cambodia.
Second stay in this property. Super clean and great service.
Stayed 1 night in Dec 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Great property with outstanding staff. Close to most all main sights. Outstanding breakfast. Priced right with nothing missing
Stayed 1 night in Dec 2018

10/10 Excellent

Bahram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
amazing
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

10/10 Excellent

Freeman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Nov 2018

2/10 Terrible

Janardhanan, Muscat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one should stay in this hotel
Very very bad behavior from the front office at the time of check out. They even searched our bags.
Stayed 3 nights in Nov 2018

8/10 Good

Carlos

Liked: Staff & service, property conditions & facilities, room comfort
Short business trip
Areas of improvement: 1. Balcony area (including the bathtub) was littered with dove poop. It seems that it has not been cleaned in a long time. 2. Remote control batteries went off. Good things: 1. Location. Nice area to walk, close to the river, shops and cafes. 2. Good breakfast buffet 3. Nice rooftop view, bar and pool
Stayed 3 nights in Oct 2018

8/10 Good

Ian, London

Liked: Staff & service, property conditions & facilities
Good hotel. No conplaints, rooms were very clean and the staff were fine.
Stayed 4 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, central and good value.
Lovely hotel with a great rooftop bar close to lots of bars and restaurants next to the palace and not far from the central market would recommend this hotel for location and value for money
Stayed 4 nights in Jul 2018