View from property
Check availability

Reviews of EMAN BKK Hotel

3.5 out of 5
EMAN BKK Hotel
No. 134, Street 51, Boeung Keng Korng I, Khan Chamkarmon, Phnom Penh

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 48 reviews" "
Rating 8 - Good. 14 out of 48 reviews" "
Rating 6 - Okay. 7 out of 48 reviews" "
Rating 4 - Poor. 4 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness
The pics are deceptive. The place is old and dirty. The drains are clogged and the bathroom floods until you specially ask them to remove the hair. They forgot to clean my room everyday despite me asking. The staff is friendly and helpful. The location is great.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Oct 2019

10/10 Excellent

Bony Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was great to stay in there..!!!
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice location, generally a good hotel.
We stayed at the Mekong Dragon Hotel for three nights. We had a spacious room which was very comfortable. Breakfast was very satisfying and there were lots of options. The hotel is located within walking distance of lots of nice places for dinner. Too noisy until almost midnight. The room was relatively clean, however it looks a bit shabby and the bathroom needs refurbishment. Service was not available when we needed to call reception desk after midnight, however the following day the staff were very helpful. WiFi signal was excellent. We would not recommend booking bus tickets at the reception; they overcharge customers, nearly double the price.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normal hotel nothing special. A little disappointing after reading all the reviews wouldn't back.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Phnom Peng
Hotel was good and clean with attentive staff.
Stayed 2 nights in Mar 2019

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, good location, incredibly good breakfast.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect for best eats and walking. Good breakfast and the pool was so nice twice a day to cool off.
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really think that we were duped by this hotel. It was advertised on expiration as being much better than it was. However from the moment we entered the hotel to the moment we left we we were appalled by the experience. It is definitly not a four star hotel and shouldn’t be priced as such! When we came at 11:00pm the two men at reception were sleeping on the lobby chairs then they didn’t show us to our rooms or even carry our luggage ( things we would expect form a 4 star place). The rooms had cockroaches in them and were dusty. The air con took about 25 mins to really get going and so did the shower as well!! It was terribly frustrating as we had paid the same amount of money for our hotel in Siem Reap and we got such good quality service. The breakfast next day too was below standard. There was not much options for vegetarians and there was no good waiting service as well. And to top all that off when we were about to leave the staff at reception accused us of using the beer in the fridge which we hadn’t of course and this was very unpleasant when this happened. The best this hotel could do to to redeem this horrible experience that we had is to compensate us for the expenses made as it certainly doesn’t deserve the price I paid for it !
Stayed 1 night in Dec 2018

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth staying at
big room. The staff went to a lot of trouble to confirm a trip we had booked from Australia. our room was huge clean and comfortable. An averafge breakfast, that was more bad timing for us as a large group of kids raided it just before we got there good wifi
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Not a 4 star hotel
Big room. Great loacation Breakfast is not good. Its free anyway.
Stayed 6 nights in Oct 2018

6/10 Okay

Phil, U.K.

Liked: Cleanliness, staff & service, room comfort
On the negative side apart from a few coat hangers there was absolutely no storage space for clothing at all, the fitness centre was a disappointment with equipment not working, breakfast was assumingly not included in most peoples price as on four mornings I only say one other person having breakfast (which makes for an eerie atmosphere) and the pool being situated adjacent to the restaurant is next to useless as no one is likely to use it. On the positive side the room itself was very nice - being spacious, comfortable and clean, the breakfast itself was of good quality - even if I was the only person eating it - the hotel is in a nice area, it is reasonably priced and all staff were extremely attentive, courteous and helpful, particularly considering the language barrier. Overall this is a reasonable hotel which with a few tweaks, particularly around storage space could be a very nice one.
Stayed 4 nights in Sep 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet little hotel in a quiet area just outside the hustle of the tourist district but still within easy walking distance. The indoor outdoor pool is refreshing after a day out. Many highly rated eating places in the very near vicinity, most within a very short stroll.
Stayed 3 nights in May 2018

6/10 Okay

Sam

Disliked: Property conditions & facilities
Bad breakfast
Breakfast was not good, food not fresh. Dinner room not comfortable and am sure I can get better hotel around what I pay.
Response from sreyneath on 1 Apr 2018
Dear Sir, Warmest Greeting from The Mekong Dragon Boutique Hotel, Phnom Penh, Cambodia! How are you sir? We are really sorry for everything about it. We will try to change. Thank you so much for your comment! Best regards, Ms. Sreyneath Front Office

10/10 Excellent

Cui, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Easy to attractions and lots of cafe to opt for brunch to killing time
Stayed 2 nights in Jan 2018
Response from Sreyneath on 16 Feb 2018
Thanks for staying with us. We appreciate your feedback! :)

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent mid range hotel
Excellent mid range hotel. Very good included breakfast. Rooms large and well appointed and staff really friendly and helpful. The area is popular with expats so many good bars and restaurants nearby. The only negative is the pool is between the lobby and restaurant. So unless you are the body beautiful, a little daunting!
Stayed 3 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel with pool
We will go back again, we had a very pleasant stay. There are a lot of restaurants within walking distance of the hotel, and two coffee shops and a gaggle of fast food establishments. So, no matter your taste, there is something close by. The restaurant in the hotel gives you a 15% discount if you are staying at the hotel and there is no charge for room service. The food was better than average. The staff was friendly and helpful (but we did not need their assistance very much). The WiFi is very good everywhere you go in the hotel. Bottom line, this is a nice place to stay if you're not looking for the cheapest hotel in PP. I felt the room rate was fair. That said, I'll add a few criticisms. The breakfast buffet is very good but gets redundant if your stay is more than a day or two. The elevator is painfully slow. The bathtub in our room was a tad short for Westerners. That pretty much covers all the negatives that come to mind.

8/10 Good

Billy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal and great hospitality
Good deal accommodation near to eateries and centrally located. The staff (restaurant) and the GM Manager, Ms Chan is extremely hospitable. Had a great 9 day stay there..

10/10 Excellent

Wendy, Bristol, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for price and I'm fussy
Location was good not in the hub of things but had a number of good bars and places to eat along the adjoining streets $3 tuk tuk outside hotel anywhere you wanted to go, don't bother with tours to s21 and killing fields get a tuk tuk enjoy the view and local life along the way we paid our own entry fee tuk tuk took us to both waited and brought us back to hotel $20 meant we could go when suited us.

10/10 Excellent

Vincent, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the center
Nice boutique hotel in the center of Phnom Penh. the room are spacious and very nice. The hotel is at walking distance from the royal palace and a lot of Phnom Penh tourist attraction

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
Very big rooms done with excellent taste! pool is perfect for me. helpful staff!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool and Room
I love their pool, indoor and out door. Room and breakfast are perfect.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in BKK1
I really love this place, and especially their staff, she is really nice and helpful. I will be back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels Phnom Penh
best location, clean room, nice decoration, and helpful staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Room, Good pool and delicious cocktail.
Best hotel in BKK1, i came to Phnom Penh many times and BKK1 is my best location. The Mekong Dragon boutique hotel is my perfect place.

4/10 Poor

Osamu, Tokyo

Disliked: Cleanliness, property conditions & facilities, room comfort
Spacious room, but that's all good about.
A room was spacious, maybe larger than 40sqm, but that's all what good about. If you are lucky, you could get hot water for shower. I stayed four nights, took shower twice a day, morning and night time, and I only had hot water twice. The rest of times, almost water, and water pressure was so weak... House keeping changed towels everyday, that was plus, but bed sheet, pillow covers and duvet cover, I think they haven't changed even once... A safe at room was so small. I haven't seen such a small safe in these days. Nowadays, many hotels equipped with a large safe that you can even put your notebook, but here, it was large enough to put A6 size pouch. Another drawback for business person is the price of laundry. Compared to other hotels nearby, the price the hotel set is much higher, still cheaper than five star hotels, though. Yet, considering some boutique hotels in this area offer free laundry up to 5 items, I still think it is a drawback. Breakfast, nothing much to say. Enough choices for this level of hotel. Staff were very friendly and helpful, and I think the best asset of this hotel is the staff, although some of them don't speak English well, they strive for understanding and helping, so that gave me very good impression. Location, not so bad. Whether I stay again, I don't think so. There are many value for money hotels nearby and and much more worth staying.

8/10 Good

Neil, Eastbourne, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay in Phnom Penh
The hotel is nice and in a good location, although the tuk tuk driver couldn't find it initially (tell them to keep going down street 51, it's then on the left hand side, if you pass Burger King you have gone too far). It's not right in the centre but close enough and with a good selection of bars and restaurants in close proximity, and other sights are easily walkable. The breakfast is quirky and is probably the one aspect that let's the hotel down, but the staff cannot be faulted, including those serving the breakfast. Everyone from the front desk staff to the security guards and the cleaners are very friendly and helpful. A special mention to Mr Win, the tuk tuk driver that waits outside the hotel. In a city where you will be asked every few seconds (it seems) whether you want a tuk tuk, Mr Win was the most honest and reliable tuk tuk driver we encountered. Where we had been quoted as much as $40 to go to the killing fields, Mr Win offered the journey form $15 without haggling and at no point was he pushy about visiting other places. I would recommend this hotel for a stay in Phnom Penh.

8/10 Good

B

Liked: Cleanliness, property conditions & facilities, room comfort
almost perfect
Can't fault location, rooms, breakfast - all fantastic Service by all working at hotel was fantastic except for the petite female at the reception who really put no effort into making us feel welcome or in helping us with our questions/concerns. Apart from her, I would have given this place a perfect score.

2/10 Terrible

Annette

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et helvede.
Ankom efter 26 timers rejse og så var der ingen værelser til os og de havde ikke morgenmad.Måtte kontakte Hotels.com og efter 4 timer fik vi et værelse,og efter flere samtaler med dem kunne vi få morgenmad næste dag.Kl 8 stod vi og skulle havde morgenmad,men føj siger jeg bare et glas vand en skål ris og nudler med hund,vi var ved at kaste op så vi måtte finde et andet sted og betale selv i 2 dage,det er dog det værste vi har været udsat for.
Stayed 2 nights in Dec 2019

10/10 Excellent

Michel Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avis tres favorable pour cet hotel
Grande chambre. Tres bon buffet breakfast. Seul soucis, le lobby est en renovation ainsi que le 6 et 7 etages.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

가성비는 좋아요. 대신 룸에 담배핀 냄새가 많고 룸의 상태는 중입니다
Stayed 3 nights in Mar 2019

8/10 Good

柾谷, 千葉県

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
いつも利用しています。大変便利なロケーションに位置しています。設備がやや古い感じはあります
Stayed 1 night in Mar 2019

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joli hôtel
Joli hôtel, la salle du petit dej est très belle et agréable, jolie piscine qui donne malheureusement sur la rue. Chambres très grandes et confortables, un petit peu défraîchies. Certaines chambres ont le balcon qui donne sur un mur, ce qui les rend très sombres ! Bon petit dej, personnel aimable. L'hôtel est situé dans un quartier chic de Phnom-penh, les rues autour sont sûres et plus propres que les autres... moins authentiques aussi. Nous avions bénéficié d'une très bonne offre et d'une nuit gratuite, donc pour nous le rapport qualité prix était excellent.
Stayed 3 nights in Feb 2019

4/10 Poor

Ting sheng

Disliked: Staff & service
感受很差
位置很好、價格便宜除此之外無好的感受 但是一開始明明訂兩間、服務人員堅持只有一間搞得好像我騙他ㄧ樣，還好花了半小時終於找到我的第二間房、感覺很差 房間很大、但無熱水、冷氣很強但故意對者你頭吹 真心覺得不值四顆星旅館
Stayed 1 night in Feb 2019

8/10 Good

Knut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ich kann die guten Kommentare nicht ganz nachvollziehen. Der Poolbereich ist das Stiefkind des Hotels. Schmutzig ist der Bereich um den Pool als auch das Wasser. Öliger Film oben drauf. Zum verweilen ungeeignet. Im Zimmer sollte der Wasserkocher vielleicht in der Nähe einer Stromquelle stehen. So muss man durch das Zimmer gehen um eine Steckdose zu finden. Hat man das Wasser warmbekommen ist eine staubige Glastasse unbefriedigend. Leider fiel die Dusche in 3 Tagen 2 Mal aus. Eine Servicekraft konnte das beheben. Ich selber habe es nicht geschafft. Es scheint, dass das Problem bekannt ist, also sollte es behoben sein, bevor das Zimmer wieder vermietet wird. Der Balkon ist nicht ein einziges Mal gereinigt worden. Wie am Pool liegen die verdorrten Blätter auf dem Boden und der Tisch ist dementsprechend schmutzig. Das Zimmer ist soweit sauber. Um ungestört schlafen zu können, sollte man wie in Hotels üblich, den Reinigungskräften Hinweise an die Tür hängen können, ob gereinigt werden kann, oder ungestört bleiben will. Sind die zu teuer ? Die Baustelle nebenan nervt. Dort werden momentan Stahlteile in den Boden getrieben. Dafür kann das Hotel nichts, ist halt eben vorhanden, momentan im Januar 2019. Als Fazit kann man dem Management sagen: Es gibt viel zu tun, packen wirs an. Mein Fazit, es bessere Hotels in dieser nicht so billigen Preisklasse. Besonders wenn man das Hotel wegen eines Pools buchen will. Von ein Boutiquehotel
Stayed 3 nights in Jan 2019

10/10 Excellent

Vibeke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very Nice hotel very Well situated, close to sights and good restaurants. The staff was very friendly and our room was spacious and with a Nice balcony. Good for kids but small pool
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2018

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ganske nydeligt hotel med gode omgivelser
Super pænt hotel, meget stille og roligt, og ligger tæt på diverse ting
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2017

10/10 Excellent

woohyuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
서비스가 매우 친절함

8/10 Good

HYUNWOONG

편리한 호텔
좋은 위치와 친절한 직원

10/10 Excellent

Evert, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aangenaam verblijf in centrum PP
Ik verbleef 3 dagen in dit hotel in het centrum van Phnom Phen. Een aangename verrassing bij de aankomst: mijn standard single room was upgraded naar een deluxe double op de 7e etage met prima uitzicht. De managers en het personeel (incl. restaurant) waren vriendelijk. Het zwembad was een aangename verkoeling in warm Phnom Phen. De locatie uitstekend vanwegen de centrale ligging en in de omgeving zijn vele, diverse eetgelegenheden. Ik zal graag terugkomen in dit hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
おすすめです。
スタッフの対応は良かったです。部屋もきれいで景色がいい。また、きれいでした。 プールは思ったより小さく、がっかりしました。

10/10 Excellent

Jos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

charlotte , ajaccio

Liked: Cleanliness, staff & service, property conditions & facilities
Bel hôtel. Super staff
Un très joli hôtel avec des chambres spacieuses, magnifiquement decorees, néanmoins bruyantes .. Pour celles qui donnent sur la rue. D'autant plus qu'il y a une guest house juste en face, connue et assez fréquentée avec musique à gogo. A savoir .... La piscine est très jolie, mais j'ai été déçue de la trouver en plein hall où a lieu le petit déjeuner .. Et donc où se trouve également la salle de restaurant. Je n'ai pas osé y aller alors que j'avais réservé pour ça. Cet hôtel reste cependant une valeur sur, il est prêt du monument de l'indépendance, donc bien situé, tres beau, avec un personnel au petit soin.

8/10 Good

Tuija, Espoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä hotelli!
- aamiainen toisinaan kylmää, muutenkin puutteellinen. - Sijainti ehkä vähän huono. Kaukana (n.2km) keskustasta. - huone tilava ja kylppäri hyvä. - Henkilökunta hyvä. Ystävällistä ja auttavaa. - Parveke (takapihan puolella)kiva, mutta pieni. - Uima-allas täysin mitätön. Etuoven vieressä, "kadulla". Ei aurinkotuoleja, koska ei tilaa niille. - Huoneen kahvi huonoa. Nescafe! - Wifi toimi hyvin. Hidas toisinaan. Vaikea lähettää isompia tiedostoj

10/10 Excellent

Gerard, Longueuil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À recommander
Propre, chambre spacieuse. Pas réellement de piscine même si annoncé