Phinney Ridge Hotels, Seattle

"Furniture is old and badly scratched, pillows are stained, sheets are old, bed was very uncomfortable. Hotel needs major refurbishment asap."

"Very nice stay! Very nice people 🤗"

"lack of communication"

"Expectation and reality were nowhere close. Check-in took nearly an hour with zero acknowledgment, let alone an apology. That set the tone. The room smelled musty on entry. Towels were shoved into a shower unit that was literally pulling away from the wall. Basic fixtures were installed incorrectly—like a sideways toilet roll holder—turning simple use into a nuisance. Walls were heavily scuffed and clearly neglected. The layout made no sense. The bathroom opened directly toward a wall-mounted TV, as if no one had thought through the space. Most staff weren’t even in uniform, which made it unclear who actually worked there. Cleanliness was unacceptable. Sheets didn’t feel fresh. Lighting was dim and inadequate. The entire property felt like it was deteriorating in real time. The air conditioner didn’t work. Breakfast was just as poorly handled—served in a café too small for the volume, resulting in a 40-minute wait for something as basic as coffee and a sandwich. For the price, this was nowhere near a 3-star experience. Calling it a 2-star is generous. This place is misrepresented, poorly maintained, and not worth the cost."

"Super great hotel. The food and drinks were amazing and the staff was very helpful and kind. "

"Enjoyed my stay here. It's in a really good area for tourists and restaurants, with the seafront straight down and the Space Needle and easy twenty minutes away on foot. More importantly, it felt very safe. For the first time on a two week trip across six U.S. towns/hotels my room was cleaned without having to request it! And I enjoyed the bar and chatting to staff there. Breakfast was fine but not included and there was no pool, so a slightly lower score there, but otherwise would definitely recommend and come back."

"The property has been remodeled but still has the antique character. Modern coffee machine but gorgeous flower pots with gas lamps on the roof. Beautiful sunset. Safeway and CVS across the street! Easy parking. Would definitely stay here again"

"Beautiful Hotel, Amazing Staff, Comfy Beds, and Great Restaurant."

"Absolutely lovely! Staff was unbeatable which made our stay perfect."