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Reviews of Sonder The Queen

3.5 out of 5
Sonder The Queen
628 South 5th Street, Philadelphia, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 164 out of 281 reviews" "
Rating 8 - Good. 61 out of 281 reviews" "
Rating 6 - Okay. 23 out of 281 reviews" "
Rating 4 - Poor. 11 out of 281 reviews" "
Rating 2 - Terrible. 22 out of 281 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Paulette

Liked: Cleanliness, amenities, property conditions & facilities
It was weird not seeing staff or having a room key. However l, the room was clean and comfortable. It's walking distance to South St and Chinatown with plenty to see in between. Overall I give it 4.5 stars.
Stayed 2 nights in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around on foot and on public transportation
Stayed 2 nights in Apr 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Sonder on 15 May 2024
Hi Jeffrey, thank you for leaving a review. Please reach out to us at any time if you'd like to share more details about your stay.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Quite. Easy check in and check out.
Stayed 4 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space and comfortable room. Would and will stay here again in the future!
Stayed 2 nights in May 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it the area was peaceful enough only problem i had with it was the people next door blasting loud music at like 2am
Stayed 6 nights in Apr 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located in an area with lots to do but few lodging options. Room was spare but comfortable, the code system worked well, the bathroom was well equipped. Would happily return to this Sonder.
Stayed 2 nights in Apr 2024

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some issues with the codes not working but was able to resolve quickly
Stayed 4 nights in Apr 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what I needed, without the expensive frills of other hotels. Clean, quiet and safe. The only thing I missed was access to an ice machine They advertized that there would be a Kettle in the room so i was expecting one. Instead there was a Keurig which wasn't as easy to use for food prep.
Stayed 3 nights in Apr 2024

2/10 Terrible

vicki

Stayed 8 nights in Mar 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. First time at a Sonder property. Great value, love love the location. Definitely going to tell everyone about Sonder. Thank you for everything!
Stayed 3 nights in Apr 2024

10/10 Excellent

Deana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I’ve been to Philadelphia. Had a great tme
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Location was walkable to many historic sites, restaurants, bars, cafes, and shops. The only issue was finding parking and the closet lot we could find was several block away, which made unloading and losing our luggage difficult.
Stayed 4 nights in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, property conditions & facilities
Was really cool experience . Wish it wasn't raining the whole trip but that's not on you guys.. Maybe a mini bar would be nice?
Stayed 3 nights in Mar 2024

4/10 Poor

karen

Business traveller
Disliked: Amenities
Very Weak floors that I could feel someone walking next door.
Stayed 2 nights in Apr 2024
Response from Sonder on 15 Apr 2024
Hi Karen, your feedback is appreciated. We're sorry your stay was disrupted. We hope to show you a more peaceful visit in the future.

6/10 Okay

David La

Stayed 3 nights in Mar 2024
Response from Sonder on 27 Mar 2024
Hi David, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Taunya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the modern aesthetic
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Random

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price! Great neighborhood! Great room! Seriously cannot recommend this place enough!
Stayed 3 nights in Mar 2024

10/10 Excellent

Saikat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No human touch! I didn’t like that
Stayed 2 nights in Mar 2024

8/10 Good

Eleanore Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super easy to check in and check out. The space was comfortable, and within walking distance to almost everything. It was outside with the restaurant music and upstairs people.
Stayed 3 nights in Jan 2024

10/10 Excellent

Delmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about how much I enjoyed my stay here! The restaurant downstairs is a plus and so many other choices are available within walking distance for dining . The hotel is very clean and comfortable! I will be definitely be staying here in the near future!
Stayed 3 nights in Feb 2024

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, something has to be done about parking at The Queen. Its just unacceptable at this point. The room is perfect.
Stayed 2 nights in Feb 2024

10/10 Excellent

Aubrey

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Lauriel

Stayed 3 nights in Feb 2024

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Leiv

Stayed 2 nights in Feb 2024

10/10 Excellent

Christel

Stayed 3 nights in Feb 2024

8/10 Good

Gary

Business traveller
Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for food and great for all parts of the city if you’re up for a little walking.
Stayed 4 nights in Feb 2024

2/10 Terrible

penelope

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Sonder on 8 Feb 2024
Hi Penelope, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Lamin Kamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet
Stayed 2 nights in Jan 2024

2/10 Terrible

Breona

Stayed 3 nights in Jan 2024
Response from Sonder on 8 Feb 2024
Hi Breona, your feedback is appreciated. We’re sorry to see your stay fall below our standards. We’re constantly working to improve, and we’ll utilize your review to help. We’d love to host you again and show you a better experience.

8/10 Good

Jihad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love where hotel is located. It is a safe neighborhood and very accessible to many sightseeing places. The room was neat, clean and very nice conditions. I definitely would stay again!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable with a Great Price
The only issue we had was getting the code to work on the elevators and stairwells at times. We encountered other guests with the same issue. The room and hotel were very clean. The hotel has a very contemporary feel, which we appreciated. I would definitely stay at another Sonder hotel again.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was east to access, clean and comfortable. Would definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Stayed 6 nights in Dec 2023

10/10 Excellent

Nur Ain Ezette

Stayed 3 nights in Dec 2023

10/10 Excellent

Milds

Stayed 3 nights in Dec 2023

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, property conditions & facilities
No Kleenex in the bathroom. Room was very noisy - some sort of machine motor running all night.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our needs
Stayed 2 nights in Dec 2023

2/10 Terrible

John R

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Sonder on 8 Jan 2024
Hi John, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

10/10 Excellent

Fedraida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying in a hotel like this. I liked it a lot, everything was clean and the instructions were easy to follow.

10/10 Excellent

CHASE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Cynifah

Travelled with group
Liked: Property conditions & facilities, room comfort
It was perfect expect for the not having a kitchen
Everything was perfect expect for the room didn’t have a kitchen
Stayed 2 nights in Nov 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023

10/10 Excellent

Keith

Stayed 1 night in Nov 2023

4/10 Poor

Rose

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sonder on 8 Dec 2023
Hi Rose, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.