Verified review
2/10 Terrible
Chelsey E.
25 Oct 2026
Liked: Location
Disliked: Cleanliness, check-in, listing accuracy
Disappointing Stay, Misleading info.This property was not as advertised, and our stay was extremely disappointing. The biggest issue was the listing advertising free parking, which was one of the main reasons we booked this property in downtown Philly. We were informed only an hour before check-in that free parking apparently only applied to guests staying more than three nights. This restriction was not clearly disclosed when booking, leaving us scrambling to find parking and spending over 50 per day at a garage. This was misleading and resulted in a significant, unexpected expense. The property itself was also dirty, with stains on the sheets, a loose sink knob that falls off, and a fire alarm hanging loosely from the ceiling in one of the rooms. I had concerns about whether the fire alarm was even functioning properly. Communication was equally frustrating. The listing stated that check-in instructions would be emailed after 12 p.m., but we received nothing until approximately an hour before the 5 p.m. check-in. The instructions were vague, omitted the Wi-Fi information, and required multiple messages to the host just to get basic clarification. Overall, this experience fell well below expectations. Between the misleading parking information, unexpected expenses, cleanliness issues, maintenance concerns, and poor communication, I would not have booked this property had these issues been disclosed upfront. The listing needs to accurately reflect parking restrictions.
Stayed 2 nights in Oct 2026