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Reviews of Delta Hotels by Marriott Philadelphia Airport

3.5 out of 5
Delta Hotels by Marriott Philadelphia Airport
500 Stevens Dr, Philadelphia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 824 out of 1598 reviews" "
Rating 8 - Good. 337 out of 1598 reviews" "
Rating 6 - Okay. 171 out of 1598 reviews" "
Rating 4 - Poor. 125 out of 1598 reviews" "
Rating 2 - Terrible. 141 out of 1598 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Gwendolyn

No water upon check in in rooms. 1 poor person at the desk. No access to even bottled water only access to snacks are vending machines. Restaurant was dark and 1 person overwhelmed. Fridge in room not cold even hot. Worst Marriott in a long time
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the $25 parking fee
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 24 May 2024
Richard...Thank you for choosing us.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh outside airc
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 24 May 2024
Peter...Our guests love our scenic location nestled in the John Heinz National Wildlife refuge! I am glad to hear you did as well. See you soon.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you need easy and quick access to the airport. It was very quiet especially given proximity to the airport. Airport shuttle was great - took 5 min to get to the terminal
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 24 May 2024
Roman...Thank you for the wonderful review! I look forward to seeing you again soon.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean common areas as well as rooms and quick, free airport transportation.
Stayed 1 night in Apr 2024
Response from TW on 22 May 2024
Good Afternoon,Thank you so much for staying with us at the Delta Hotel Philadelphia. We value and appreciate your feedback. We look forward to your returned visit. Have a wonderful day.

8/10 Good

Phillip Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from TW on 22 May 2024
Good Afternoon,Thank you so much for staying with us at the Delta Hotel Philadelphia. We value and appreciate your feedback. We look forward to your returned visit. Have a wonderful day.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay I would definitely recommend
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 21 May 2024
Robert...Thank you for the excellent review! We enjoyed having you as our guest.

6/10 Okay

Gary, Somerville

Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 21 May 2024
Gary...Thank you for being my guest! I look forward to welcoming you back again soon.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 21 May 2024
Jerry, Thank you for the excellent rating! See you again soon.

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service
The staff went over & beyond. Everyone was extremely helpful & polite.
Stayed 2 nights in May 2024
Response from TW on 20 May 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

10/10 Excellent

Shernette

Liked: Cleanliness, amenities
Nice
Stayed 1 night in May 2024
Response from TW on 20 May 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

10/10 Excellent

Christel

Business traveller
Liked: Amenities, property conditions & facilities
Great hotel Friendly staff
Stayed 2 nights in May 2024
Response from Carl Brown, General Manager on 14 May 2024
Christel...Thank you for the wonderful review! We look forward to welcoming you back again soon.

8/10 Good

jaleel

Stayed 1 night in Mar 2024
Response from TW on 14 May 2024
Good Day,Thank you so much for staying with us at the Delta Airport Hotel. We appreciate your feedback and look forward to your return. Have a great day.

8/10 Good

Dennis, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JayFrink on 14 May 2024
Thank you for providing feedback about your stay. We look forward to seeing you again.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from TW on 20 May 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

8/10 Good

michel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice hotel - great value for your money
Stayed 1 night in May 2024
Response from TW on 13 May 2024
Good Morning,Thank you for staying with us at the Delta Philadelphia Airport. We appreciate you taking the time to provide your feedback and we value your opinion. We look forward to your next visit. Have a wonderful day.

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room!
Stayed 2 nights in May 2024
Response from TW on 10 May 2024
Good morning, Thank you for staying with us. We excited to hear that you enjoyed your stay. We look forward to seeing you again. Have a great day.

6/10 Okay

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from TW on 10 May 2024
Good morning,Thank you for staying with us. We value your feedback and look forward to seeing you again. Have a wonderful day.

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were patient and friendly. Lounge was clean and spacious. Well supplied.
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 8 May 2024
Susan...I am happy to hear you enjoyed your stay with us. See you again n soon,

6/10 Okay

Daniel

Same as last recview
Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on 8 May 2024
Daniel, Thank you for being my guest. We look forward to seeing you again soon!

6/10 Okay

Daniel

The hotel was decent. The restaurant was terrible (service wise) we went in around 8pm waited for a table. Once available we waited for first table to be cleaned off…nothing. We then went and sat down at another table the older waitress said she would be over soon they are short then proceeded ignore us never came back over. In the meantime sat other people and served them. We left and used DoorDash. Front desk service great for most part. The only negative was we got a room for three of us the “sofa bed” was extremely small but no other rooms available (busy weekend understandable) but when we asked for blankets sheets and pillow for it we were told that stuff gets locked up until the morning. The room we had was decent but there were shards of glass in the carpet. Everything else was clean though.
Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on 8 May 2024
Daniel, Thank you for for candid review. We consider your voice and concerns to be very critical to our ability to improve. Your voice has been heard and I will make sure to engage the F&B team and deliver a improved experience.

10/10 Excellent

Daneida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 10 May 2024
Daneida...Thank you for the wonderful 5 out of 5 review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, really like the guy whom checked me in, really cool guy.
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 8 May 2024
Robert, Thank you for the wonderful review. We look forward to seeing you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious. Very kind staff and good food options.
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 6 May 2024
Sarah...Thank you for the wonderful review! We look forward to seeing you again soon.

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Carl Brown, General Manager on 7 May 2024
Derrick...Thank you for being our guest. We look forward to welcoming you back soon.

2/10 Terrible

Oksana

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty place. Bad service!!!
Stayed 4 nights in Apr 2024
Response from Carl Brown, General Manager on 6 May 2024
Oksana...I am sorry to hear that things did not go as well as we expected. Please contact me offline s I would like to redeem ourselves in your eyes and make this right.

10/10 Excellent

kerrell

This hotel was super clean and the staff was great. We had a slight billing hiccup that was taken care of in a super timely manner. I will definitely be back, the bed was so comfortable, bedding super clean and bathrooms clean as well
Stayed 1 night in May 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.

6/10 Okay

Linda Wagner

Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 24 May 2024
Linda...Thank you for being my guest. We look forward to your return visit and earning your 5 out of 5 star review.

4/10 Poor

Kun

long waiting time
Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the extended waiting times you experienced. Please know that we're taking steps to address this issue to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

10/10 Excellent

Denise, Chagrin Falls

Stayed 2 nights in Apr 2024
Response from Carl Brown, General Manager on 24 May 2024
Denise...Thank you for the 5 star review!

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy from airport. Very friendly and comfortable
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 8 May 2024
Susan, Thank you for choosing us! We look forward to seeing you again soon.

6/10 Okay

scott

Travelled with family
Disliked: Property conditions & facilities
Missing faucet cover in bath tub. no hair dryer reading light over bed did not work. windows dirty
Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the inconveniences you experienced during your stay. Please know that we're taking steps to address these issues to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

6/10 Okay

Alix

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from TW on 20 May 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

10/10 Excellent

VICTORIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 2 nights in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excellent

TYLISHA

Business traveller, Travelled with group
Liked: Amenities
Front desk staff very pleasant, rooms are beautifully clean, no disappointments. I would definitely stay here again
Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excellent

Leona

It was excellent
Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from TW on 20 May 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from TW on 20 May 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

6/10 Okay

reginald

Liked: Cleanliness, property conditions & facilities
The property was clean but the customer service could have been better. The parking situation is poor!
Stayed 3 nights in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the inconveniences you experienced during your stay. Please know that we're taking steps to address these issues to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

10/10 Excellent

Joshua

Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on 15 May 2024
Joshua../.Thank you for the 5 out of 5 review! I look forward to seeing you again soon.

8/10 Good

Jonathan

Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place. Weird location but beautiful property with reasonable rates
Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on 6 May 2024
Christopher...Thank you for the 5 our of 5 review! We look forward to seeing you again soon.

8/10 Good

Kindria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice property. Great location near the airport.
Stayed 2 nights in Apr 2024
Response from Jfrink on 22 Apr 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

8/10 Good

Kindria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property! I love that it’s kind of secluded. The staff was awesome and very helpful. The only complaint that I have is that the towels and wash clothes could use some bleach.
Stayed 1 night in Apr 2024
Response from Jfrink on 22 Apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

8/10 Good

ALAN, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was i needed new towels and never received them.
Stayed 2 nights in Apr 2024
Response from JasonF on 22 Apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Okay

Isabella

Travelled with partner
Disliked: Property conditions & facilities
The staff were nice they messed up our reservation and didn’t give us pantry access first, our door key didn’t work to get us into our room or into the pantry, had to go back down twice to get it fixed, they blamed experian. The room was not cleaned once the whole time we were there and there were bugs in the window sill. Would not have paid as much as I did if this would’ve been the experience
Stayed 3 nights in Apr 2024
Response from JasonF on 22 Apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived at the airport at 10:30pm and needed the shuttle to the hotel. Called the hotel and was immediately put on hold. They never connected me. Had to find our own way to the hotel. When i told the checkin person about our issue, she was indifferent "We were very busy tonight". We picked this hotel because we knew we would need the shuttle. Very disappointed.
Stayed 1 night in Apr 2024
Response from J.Frink on 22 Apr 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

2/10 Terrible

Brianna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff at the time of check in early Saturday morning. Did not allow me to check into my hotel until 3:45am after arriving and booking a room at midnight. I saw roaches in the bathroom and the room also did not have hot water. The staff were not accommodating to my situation and stated that I was being extra by asking how long the wait would be in the hotel lobby.
Stayed 1 night in Apr 2024
Response from JasonF on 22 Apr 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900