Breakfast, lunch, dinner served; American cuisine
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Reviews of Clarion Hotel Philadelphia International Airport

2.5 out of 5
Clarion Hotel Philadelphia International Airport
76 Industrial Hwy, Route 291, Essington, PA

Reviews

7.0

Good

Rating 10 - Excellent. 208 out of 758 reviews" "
Rating 8 - Good. 199 out of 758 reviews" "
Rating 6 - Okay. 147 out of 758 reviews" "
Rating 4 - Poor. 101 out of 758 reviews" "
Rating 2 - Terrible. 103 out of 758 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

evelyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirt room. You can see hair in the sink, tub, towel, bed. The carpet is sticky ( probably someone spilled something before). The sink is clotted.
Stayed 2 nights in Apr 2024

4/10 Poor

Kemeasha

Disliked: Cleanliness, property conditions & facilities
Property could be kept cleaner. The garbage by the elevators on each floor were literally over flowing and the towels were not properly cleaned
Stayed 1 night in Apr 2024

2/10 Terrible

Hemamalini

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was rude to start with. Rooms are outdated, needs complete make over for the price they charge.Bed and pillows are awful.There was no towels in the room. When asked, Surprised by the rude behavior of the house keeping. Not able to reach the front desk or the house keeping from the room. They treat you like as if we are staying for free. I have travelled a lot and stayed in many places. This hotel was the worst in my 30 yrs of experience. Expedia should take the hotel off of their list.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Disliked: Staff & service
Rude van driver. Not enough staff to take care of customers at the front desk. Long wait times. Restaurant was supposed to close at 10. I waited for about 10 minutes with no one to greet me. Then was told the kitchen closed at 9:30. Will not return.
Stayed 1 night in Apr 2024

4/10 Poor

Lynette Lopez

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They don't clean your room until the 3rd day. We got to the room and the key didn't work, the bathroom sink was clogged I have call to get it fixed they said that they was on their way but they came around 730pm. We are not talking about the carpet it looks like the vacuum have never met the carpet. The trash is another story you need to put it next to the ice machine because there's no other please.
Stayed 4 nights in Apr 2024

8/10 Good

Jimmy

Decent stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlton

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

6/10 Okay

Janet, Millsboro

Liked: Staff & service
The restaurant was extremely limited for food offerings.
Stayed 1 night in Apr 2024

8/10 Good

Bobby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and staff were excellent and very friendly.
Stayed 4 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Emelin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jordan

Liked: Staff & service, amenities, property conditions & facilities
The ladies in the front desk were amazing and very nice and gave me 5 star treatment
Stayed 2 nights in Apr 2024

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Old outdated rooms, piss stains on couches and heavily stain mattresses
Stayed 1 night in Apr 2024

8/10 Good

Patti

Travelled with group
Everyone was very helpful. Restaurant needed more help.
Stayed 1 night in Apr 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
1 Hour to check in. Couldn't be a worse run front desk anywhre.
Stayed 1 night in Apr 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst service I have experienced in 55 years of traveling around the world. The word service does not exist in this place! ‘Oh, you have a problem, I don’t give a rat’s ass’ is the impression you get from the staff and the manager is the worst culprit of all! April 12, 2024 at 9:40 in case Clarion cares!
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable
Stayed 2 nights in Apr 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Just didn’t have the regular room service that most hotels offer.
Stayed 4 nights in Apr 2024

2/10 Terrible

Mighty Niagara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon entering the room i discovered the balcony door is unlocked. The toilet was made for a toddler. The carpet was really gross and moved when you walked on it. There is usually a comfortable chair in most hotels I've stayed in. This did not. It had two chairs that looked like they were from someone's kitchen. The bed was the worst bed I've ever used in my life. It felt like a bunch of cardboard boxes. There was music from the bar so loud it was bumping in my room on the 3rd floor. Run from this place.

10/10 Excellent

Isaiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Apr 2024

8/10 Good

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Alex

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXTREMELY GREAT STAFF. Nicest and most helpful folks for a very stressful weekend.
Stayed 3 nights in Apr 2024

6/10 Okay

Renz Matthew

Stayed 3 nights in Apr 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Stephanie

Liked: Staff & service
This place was severely outdated. One of the elevators I almost fell in because chipping on the floor. I had a small hole in my wall, kinda like a peep hole, instantly covered that up! The shower kept making a very loud screaming noise, used it once and was afraid to use it again. They have a small little store that's open 24 hours. It was very convenient. Only downside was you had to get the items then go to the main check in desk to cash out. But the women at the front desk were very nice the entire time. The restaurant was okay they just had very weird hours. One of the nights there was a party downstairs and I could hear the music (and I was on the 4th floor). Thankfully the music stopped at midnight. I would stay here again after it is more updated due to the staff. Even the woman at the restaurant who was the waitress and server was super pleasant. She was the only one and was nice even when people like me showed up at 9:30 (fresh off the plane) to order food.
Stayed 4 nights in Apr 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
The place should be condemed, I think they had a water leak on the 6th floor. Smelled of mold the second you step off the elevator. Ceiling falling about and the walls are damaged. The bed was a joke and had some type of pad on it, blanket was as thin as paper. I would NEVER stay at this place again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alex

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Parking gets full but overall great
Stayed 1 night in Apr 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service
Has shuttle from airport. But the phine number on the reservation is for the front desk not the shuttle. 45 min cold wait at airport for shuttle.
Stayed 1 night in Apr 2024

6/10 Okay

Crystal

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Convenient to airport.
Stayed 1 night in Mar 2024
Response from LB on 1 Apr 2024
Thank you for your feedbak

10/10 Excellent

Chapella

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from LB on 28 Mar 2024
Thank You for your feedback

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older facility but still nice. It’s clean and works for our needs. We use the stay and park for trips at the airport.
Stayed 1 night in Feb 2024
Response from LB on 28 Mar 2024
Thank You for your feedback and we thank You for staying with us

2/10 Terrible

Sabria

Travelled with family
There were two bugs in my room under the mattress they stated that the hotel is located around a nature park and they looked like stink. Bugs so they weren’t going to do anything I tried reaching corporate, didn’t hear anything yet
Stayed 1 night in Mar 2024

4/10 Poor

Neisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is definitely in need of an upgrade. Had my room transferred to a “better room” but this hotel really lacks on cleanliness. Overnight manager was rude.
Stayed 1 night in Mar 2024
Response from BA on 1 Apr 2024
We truly apologize for experiencing a less than perfect stay. We will share your feedback with the proper departments for training

6/10 Okay

Wondwosen, Bremerton

Liked: Staff & service
Disliked: Cleanliness
The room Smell . I had to open the window so I can get fresh air
Stayed 1 night in Mar 2024
Response from LB on 1 Apr 2024
So sorry your encountered this issue. I would hope a manager offered to correct this for you. We will connect with the housekeeping dept. Our apologies again and Thank You for your feedback

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and exhibited excellent customer service. Quiet. My room was clean. Housekeeping didn’t miss a beat. The wings at the restaurant were great and the bartenders were too.
Stayed 3 nights in Feb 2024
Response from LB on 28 Mar 2024
Thank you very much for your feedback and we look forward to sharing your experience with the team. Hope to have you as our guest again soon.

4/10 Poor

Antonieta, Middletown

Travelled with family
My first impression hotel looks good outside parking is horrible they use their property for airport parking was assigned a room that was dirty and not yet cleaned will never stay at a clarion hotel again
Stayed 1 night in Feb 2024
Response from LB on 1 Apr 2024
We apologize for the less than Perfect stay. We will be connecting with the proper departments regarding your feedback.

4/10 Poor

DAWN

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from LB on 28 Mar 2024
Thank you for your feedback

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel was old and worn. Lobby was nice but everything else was dated. Not the nicest area but fairly close to the airport. Shuttle took way too long almost an hour. Every other shuttle had multiple units.
Stayed 1 night in Jan 2024
Response from lb on 28 Mar 2024
Our apologies for the shuttle delay and we are working un the updates for the rooms this years. All furniture is less than 2 years old. (bedding, headboards, tables & etc) New carpeting, drapes & etc would really bring out the beauty of it and the dated look.

10/10 Excellent

Daniel, Wellsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to stay at when flying out. Park and Fly (secure parking) is right there. The hotel has thier own pay to park. Shuttle to and from the airport. Our TV did not work using the menu (when hou first turn it on). Called down and they said that maintenance would be up to fix, never showed, unusual for this place. Still highly recommend this place for the reasons stated above.
Stayed 1 night in Feb 2024
Response from LB on 28 Mar 2024
Our apologizes and your feedback will be forwarded to the departments. Thank you for giving us another chance to get it right.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. Restaurant had no desserts available.
Stayed 1 night in Feb 2024
Response from LB on 28 Mar 2024
Thank you for your feedback. I miss the pineapple upside down cake they use to have. I will connect with the restaurant manager regarding the feedback.

10/10 Excellent

Daniel, Wellsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LB on 28 Mar 2024
Thank You for your feedback

2/10 Terrible

Sid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, uncomfortable beds. Full size beds short sheeted with twin size sheets. Sub-par, itchy blankets. No Shower curtain. Would not recommend.
Stayed 1 night in Jan 2024
Response from lb on 1 Apr 2024
We apologize for the issues you encountered. All concerns have been forwarded to the department managers for review. Thank You for your feedback

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from LB on 28 Mar 2024
Thank You for your feedback

10/10 Excellent

Daniel, Wellsville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here alot when we have to fly because of the convenience of the hotel and the park and jet service.
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 1 night in Jan 2024

10/10 Excellent

Letisha

Stayed 1 night in Jan 2024
Response from LB on 28 Mar 2024
Thank You for your feedback

6/10 Okay

Kizzy

Stayed 1 night in Jan 2024
Response from LB on 28 Mar 2024
Thank You for your feedback and Thank You for staying with us

10/10 Excellent

Chanel

Stayed 1 night in Jan 2024
Response from LB on 28 Mar 2024
Thank You for your feedback

6/10 Okay

Chuck

It was clean. Great dinner in hotel. Close to airport
Stayed 1 night in Jan 2024