Phegans Bay Holidays from NZ$1,087

Decent room although a couple of small details - broken wardrobe door that did not slide smoothly and a stain on the curtain - were a slight negative. Staff all super nice and the location is great.

Location was good. Bed was very hard and very limited towels and pillows

Great location, close to the airport, room was spacious and clean staff were good but need a bit more customer focus and welcoming. I think chairs at the reception is not ideal as an old man was sitting there facing the other side make us confused if that was the main hotel reception or not. Hotel Reception should look more welcoming. Restaurant food and staff were great but a bit more attentive. Overall it was a great sray.

There was absolutely no staff Visibility to help with luggage we had to lug our own luggage to our rooms which is unheard of / previous owners had bell staff to take your luggage from the car - foyer areas are very run down - whole hotel needs a revamp as it’s looking very stayed - it is such a shame as we have been here many times under the old owners and loved it every time - this time we have been left wanting - even the rooftop bar was empty which tells you something - this used to ALwAyS be pumping …. Do better to stay competitive

Yes kitchen was equipped