Interior entrance

Reviews of Hilton Garden Inn Pensacola Airport - Medical Center

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 508 out of 755 reviews" "
Rating 8 - Good. 175 out of 755 reviews" "
Rating 6 - Okay. 45 out of 755 reviews" "
Rating 4 - Poor. 17 out of 755 reviews" "
Rating 2 - Terrible. 10 out of 755 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Vera

Liked: Cleanliness
Disliked: Amenities
No breakfast included in price. Average items 4 breakfast at a chg of 14.95 per am if you wanted brealfast The young man at check in Sat May 18 acted like he couldnt smile & acted like it gave him a pain to answer a question
Stayed 4 nights in May 2024
Response from General Manager on 24 May 2024
Dear Vera,While we thank you for being our guest and sharing your feedback, we are sorry your stay didn't meet your expectations. Please know that we are known for our friendly staff, so we apologize that this wasn't your experience. Your comments are all important to us and will be shared with the team to ensure we always offer our best. We hope to have another opportunity to welcome you back and impress you further.

10/10 Excellent

Loreen, Weston

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was very clean and in a very convenient area. Everyone was super nice and helpful - the check in process was fast and easy, Our room was super clean and nicely appointed. The only suggestion was that the bathroom lighting was very dim. Maybe they could put a hight wattage bulb or more lighting.
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Loreen,Thank you for your five-star rating. We're delighted you loved our convenient location and clean, comfortable rooms, and your compliments will be shared with our team. We thank you for your feedback, which will help us improve the experience we provide our guests. We hope to see you again soon at Hilton Garden Inn Pensacola Airport - Medical Center.

10/10 Excellent

Tisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing I didnt like was they didnt have complimentary breakfast like other Hilton Honors Hotels that I have stayed at.
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Tisha,Thank you for your feedback. Your input is valuable, and we'll consider it as we strive to improve our guest experience. We hope to welcome you back for a more satisfying stay at Hilton Garden Inn Pensacola Airport - Medical Center.

8/10 Good

Gary

Liked: Cleanliness, staff & service
I was given a handicapped room which was somewhat annoying.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Gary,Your feedback is invaluable to us, and we appreciate you taking a moment to let us know about your stay. We apologize for any oversight on our part regarding the type of room you received. This will be discussed internally to ensure we do a better job going forward. Thank you for being a valued guest, and it would be an honor to welcome you back again anytime!

10/10 Excellent

Nancy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and well-maintained and has a lot of amenities
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Nancy,It was a pleasure hosting you at Hilton Garden Inn Pensacola Airport - Medical Center! We're glad our attention to cleanliness impressed you and that you appreciated the many amenities. The next time you're in town, please come back to see us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Dear Thomas,We're delighted you enjoyed your stay at Hilton Garden Inn Pensacola Airport - Medical Center! Please come see us again soon.

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness
Everything
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Kevin,Thank you for the kind review of Hilton Garden Inn Pensacola Airport - Medical Center! It's great to hear we had the right recipe for the perfect visit. We are happy to know you enjoyed your stay and look forward to having you join us again soon!

10/10 Excellent

Wm and Florence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed a total of 4 nights here, the staff is great, they listen, they're friendly and available to successfully meet the need. This Hilton has some slight updating with wallpaper curling...normal with wallpaper and the electronic door key often requires multiple tries, but I really love this place. The atmosphere is excellent even if you're a woman alone. It is very close to the preferred Hospital, as well as has a shuttle to the best mall. Great place! Great location! Great staffs, so doable!
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for your enthusiastic review and for choosing to stay with us during your visits. It's wonderful to hear that our team's friendly and attentive service consistently meets your needs and that our location is conveniently situated for your activities. We appreciate your observations regarding the updates needed and will certainly address them to enhance our guest experience. We hope to greet you for many more great stays!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Jamie, Thank you for staying at Hilton Garden Inn Pensacola Airport - Medical Center. Thank you for your five-star rating! Our guests are the best part of what we do, and it is always great to see such great feedback. We hope to welcome you back soon.

10/10 Excellent

Maureen, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle experience was flawless and extremely convenient. Parking was simple and easy.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Courtney,Thank you for choosing Hilton Garden Inn Pensacola Airport - Medical Center! We're delighted you found our airport shuttle service and parking facilities convenient and straightforward. We aim to make every aspect of our guests' stay seamless and enjoyable, and we look forward to welcoming you back.

6/10 Okay

Burt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wm and Florence

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful, the room was exactly what i needed. Thank you all!
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
It was such a pleasure to welcome you to Hilton Garden Inn Pensacola Airport - Medical Center! We are delighted our excellent accommodations suited your needs well, and we appreciate you mentioning our hospitable team. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Bed was very nice. Staff was polite and professional.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Erik,Thank you for taking the time to provide a review of Hilton Garden Inn Pensacola Airport - Medical Center. It is wonderful to hear that you found our establishment to be clean, accommodating, and comfortable. Our staff will be delighted to hear that they were able to provide you with the service you deserve. We hope you will come to visit us again in the future.

10/10 Excellent

Don

Travelled with family
Great staff, love the free parking for a short stay.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Don,Thank you for choosing Hilton Garden Inn Pensacola Airport - Medical Center! We're delighted you appreciated our exceptional team and enjoyed the convenience of complimentary parking. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for choosing to stay with us at Hilton Garden Inn Pensacola Airport - Medical Center. We are thrilled to learn you enjoyed your stay and proud to have earned your five-star review.

8/10 Good

Adele, Jenks

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good location & convenient to airport
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Adele,Our goal is to ensure we always have high marks on the three "C's" that are so important to our guests: clean accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer, and we hope to welcome you back to Hilton Garden Inn Pensacola Airport - Medical Center the next time you're in the area.

4/10 Poor

james

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Allocated us to room 218 --a disabled person's room ! AC unit was noisy all night Pillows were not good Bed was uncomfortable PLUS HAD TO WAIT 2 HOURS TO CHECKIN
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear James,Thank you for your review. It was a pleasure having you as our guest recently; however, we sincerely regret that your experience fell short of expectations. Your feedback will be shared with our internal team to ensure any necessary adjustments or repairs are made promptly and to seize any opportunity to improve. We hope you enjoyed your time in Pensacola and wish you safe travels.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was very nice and helpful. We stayed because its very convenient and close to the Pensacola Airport.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Timothy,We at Hilton Garden Inn Pensacola Airport - Medical Center are delighted that our dedication to friendly service and clean property did not go unnoticed! It would be our pleasure to welcome you again for another convenient experience in the future.

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the room was clean as well and smelt good. However during my stay my room was not attended to by housekeeping at no time. I had call for towels and garage collection every morning.
Stayed 3 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Monique, We are very grateful that we had the opportunity to host you during your time in the area and that you were comfortable throughout your visit. That said, we do apologize for any miscommunication that may have occurred regarding housekeeping during your stay. We are grateful that you could still have an enjoyable experience overall, and we hope that you will consider joining us again in the future because we'd love a second shot at earning your perfect rating.

4/10 Poor

Cheyenne

We found a mascara wand in the bed sheets which obviously means that they weren't changed from the previous guest..... No complimentary breakfast. Even the cheaper hotels provide a free breakfast.........I won't stay there again.
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Cheyenne,We're disappointed to hear about your experience. The cleanliness and preparation of our rooms are paramount, and we're addressing this directly with our housekeeping team. While we don't offer complimentary breakfast, we aim to provide value through our services and amenities. We're disappointed we missed the mark during your stay and hope for another chance to impress you in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Stayed 1 night in Feb 2024

10/10 Excellent

Eric, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, and safe for business travel.
Stayed 5 nights in Jan 2024
Response from General Manager on 16 Feb 2024
Dear Eric,We're grateful for your review of Hilton Garden Inn Pensacola Airport - Medical Center. Cleanliness and safety are a point of pride for us, and your recognition inspires our team to uphold these standards diligently. We look forward to your next visit, where we aim to provide a tranquil stay once again.

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, and great hotel!
Very nice hotel, even though breakfast is something you pay for, it’s an amazing breakfast! Above and beyond the typical hotel breakfast experience. Hotel was clean, comfortable, and staff was helpful. Enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Jana,Thank you so much for choosing to stay with us at Hilton Garden Inn Pensacola Airport - Medical Center. Our goal is to provide every guest with pristine accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. It's also great to read you enjoyed our delicious breakfast. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

Lori

Travelled with family
Disliked: Property conditions & facilities
Room was dated but ok, but halls and common areas Very dated, stained carpet. Needs a renovation
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Lori,We appreciate all feedback as it helps us with enhancing the guest experience. Please excuse us for not being able to meet all of your expectations. Your feedback is valuable to us, and we will be sure to share it with our team for improvement purposes. We hope that the next time you visit us, we can exceed your expectations.

10/10 Excellent

Kimberly, Panama City Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were so kind & polite
Stayed 3 nights in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Kimberly,Thank you! We do have one of the best teams in the business and they will be delighted to know how much you appreciated their kind service. Should your travels bring you back to the area, we hope you choose Hilton Garden Inn Pensacola Airport - Medical Center for your stay again.

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert, Pineville

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Craig

Stayed 1 night in Dec 2023

4/10 Poor

Ellis

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Palmer

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Celina, Zephyrhills

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again when I’m in town. What is a
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Celina,Thank you for your review and for giving us a perfect rating! We're thrilled you had an enjoyable experience, and we hope you return soon.

10/10 Excellent

Kylene

Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Matthew,Thank you so much for taking the time to share your thoughts with us. Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The Lady at the front desk (maybe Mama D) took such good care of me - I checked in on 11/23 and was frazzled. She was great. Both transportation drivers (evening of 11/23 and EARLY morning of 11/24) were GREAT!!!
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Susan,Thank you for this lovely review of Hilton Garden Inn Pensacola Airport - Medical Center! We're glad you enjoyed our top-notch staff, and we'd be honored to welcome you back anytime.

4/10 Poor

Chad

Business traveller, Travelled with partner
Liked: Cleanliness
Property is ok. Typical monopolized hotel chain. Expedia states pet fees are $50, but they are $75 at this hotel. Excessive for a one night stay.
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Dear Chad,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations. We offer our sincere apologies for any miscommunication regarding our current pet fees and for any inconvenience this may have caused you. We will be sure to review our online presence to ensure accuracy moving forward. Your feedback is appreciated, and we wish you safe travels ahead.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Joe,Thank you very much for the five-star review, as it's everything we always hope for all of our guests. It was our honor to have you join us at Hilton Garden Inn Pensacola Airport - Medical Center, and we look forward to your next visit.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4/5
Sherese (front desk) was so kind and nice to us which really made our stay even better! She answered all the questions we had, even remembered that we were here for a wedding and asked about it! Kelli was a great bartender. A few other staff memebers in the front were not as friendly as them! I am rating this stay 4/5 simply because breakfast buffet was an additional cost. With the price staying at a Hilton, it should be everywhere that breakfast is included. This is my first Hilton thus far that I have had to pay for breakfast. Other than that, the shuttle service was wonderful, staff mentioned above were fantastic, and we enjoyed our stay!
Stayed 2 nights in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Hannah,Thank you for staying with us at Hilton Garden Inn Pensacola Airport - Medical Center. We are humbled by your kind comments on the guest service provided by Sherese and Kelly and look forward to sharing them, we know it will make their day. It is also great to see that you were able to utilize our convenient shuttle service. Please know it is noted online that our breakfast is not complimentary, nonetheless, we apologize for any disappointment felt. We hope you will come back and see us again in the future.

10/10 Excellent

James

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

CINDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SECOND TIME STAYING. WILL RETURN
Stayed 2 nights in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Cindy,It's always wonderful to welcome back repeat guests, and you're no exception. Thank you so much for the high rating, and we cannot wait to see you again soon!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Response from General Manager on 31 Oct 2023
Thank you so much for choosing to stay with us at Hilton Garden Inn Pensacola Airport - Medical Center. Your kind words about our staff are greatly appreciated, and we are very happy to hear you enjoyed your stay. We hope you join us again soon. It was a pleasure hosting you.

6/10 Okay

Misty, Oakdale

Stayed 4 nights in Oct 2023

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the Hilton Honors App and the ease of checking in and bypassing the front desk. The room was clean.
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Jeana,Thank you for your five-star review of Hilton Garden Inn Pensacola Airport - Medical Center! We're excited that you found value in our Hilton Honors App and enjoyed the streamlined check-in process. Your comments about the cleanliness of the room are also greatly appreciated. We look forward to welcoming you back soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Steve Edgar

A
Stayed 1 night in Oct 2023
Response from General Manager on 14 Oct 2023
Dear Steve,We're so happy to know that you had a good time overall and we trust that everything was in order for your stay. Thank you, and we hope you'll join us again soon at Hilton Garden Inn Pensacola Airport - Medical Center.