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Reviews of Residence Inn by Marriott Jackson Airport/Pearl

3 out of 5
Residence Inn by Marriott Jackson Airport/Pearl
108 Riverwind Drive, Pearl, MS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 73 out of 91 reviews" "
Rating 8 - Good. 7 out of 91 reviews" "
Rating 6 - Okay. 2 out of 91 reviews" "
Rating 4 - Poor. 4 out of 91 reviews" "
Rating 2 - Terrible. 5 out of 91 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, amenities
The customer service here is top notch! I highly recommend staying at Residence Inn in Pearl, MS.
Stayed 1 night in Apr 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at a Residence Inn and it was a good experience end to end. The staff was kind and helpful, the room well appointed and clean, the hotel writer and orderly, the workout room minimal but functional. The only negative was the fold out bed: unsleepable. But folded back as a couch, it worked fine and I had a fine night's rest.
Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. The room was very nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Danna

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this location for a couple weeks outta every month for almost 4 months and I have ALWAYS been BERY SATISFIED here!!!!

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inadequate accommodations and combative staff
We booked and room for 3 people through hotels.com and when we arrived they gave us a room with only one bed. When we asked to be moved to a room for 3, we were told we could not do that. It took a call to the manager with an unprofessional attitude from the staff (Johnny) in order to switch rooms. When we arrived to the new room there was an air vent hanging off the bathroom ceiling, a panel missing from the TV console and hair in the bathroom - run down and not thoroughly cleaned to say the least. We will not be returning to this hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!!
Stayed 5 nights in Dec 2023

10/10 Excellent

Gregory M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See above
Stayed 3 nights in Dec 2023

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanines, quiteness, and the Manager who was excellent in Service
Stayed 1 night in Nov 2023

10/10 Excellent

Danna

Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the main reasons we come back to this specific location is because of one of their front desk associates - Sam! He makes it pleasurable and feel like a home away from home!
Stayed 2 nights in Nov 2023

10/10 Excellent

Willard

Stayed 1 night in Nov 2023

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a lovely stay. Clean, quiet and accessible to the freeway.
Stayed 1 night in Oct 2023

10/10 Excellent

Lucas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, close to places to eat and easy access to the I-20.
Stayed 1 night in Sep 2023

10/10 Excellent

Tija

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Regina, Conway

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super nice.
Stayed 2 nights in Jul 2023

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was outstanding I would recommend it to anyone going to Pearl
Stayed 1 night in Jul 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
just a stop over
Stayed 1 night in Jun 2023

10/10 Excellent

Nicolette

Stayed 1 night in Jun 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New and modern
Stayed 1 night in May 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
I have stayed here mary times but wasn't happy with the stay this time, love this hotel, 1st ,I was put in a handicap room and wasn't told about this ,some of the things was broken, cabinet door, 2nd ,I had to iron a shirt and the iron mess it up with some black marks, 3rd ,I am not a small guy and the tub was to small, but I love this hotel and will continue to stay there
Stayed 1 night in May 2023

4/10 Poor

Nathan

Stayed 3 nights in Mar 2023

10/10 Excellent

Regrick

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new property so everything was clean shiny and new. The people made it great though. Sam was working the front desk when I called and conducted my check in. He was delightful and thorough.
Stayed 1 night in Mar 2023

4/10 Poor

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The housekeeping staff were beyond unprofessional and rude. Confrontational when asked to do basic services. Angry to be at work yet obviously need the employment. My stay was personal/business related from Dec.21.2023-Jan.4.2023. The building is relatively new, but the half cleanings from housekeeping will surely age the property. It’s really sad, across the board, housekeeping and a few employees can literally ruin the reputation of a property. I frequently visit properties throughout the Jackson, Madison-Ridgeland and Pearl area for over a decade and it’s the same behavior. And these properties wonder why they can’t get max vacancy.

10/10 Excellent

Stacia

Stayed 1 night in Feb 2023

10/10 Excellent

Capusine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and has friendly staff
First time at this location, and they did not disappoint. Excellent customer service and friendly staff. We would stay again in the future.
Stayed 2 nights in Feb 2023

10/10 Excellent

Cynthia, New Rochelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway, pet friendly, Marcus at check-in was knowledgeable and pleasant.
Stayed 1 night in Jan 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Wiiliam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations
The hotel was very clean and the staff was friendly. I loved the room with a sitting area and kitchen. I will make it a point to stay here again when traveling.
Stayed 1 night in Dec 2022

10/10 Excellent

Kenyata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place only thing I hated was they made us pay a pet fee

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, sorry breakfast
The room was exceptionally clean. Bed was very comfortable and bath was spacious. The living room couch was uncomfortable and the "breakfast" was sub par. Overall the facility is very nice.
Stayed 1 night in Nov 2022

10/10 Excellent

Shanda

Stayed 1 night in Oct 2022

4/10 Poor

Helga

Liked: Cleanliness
For a fairly new hotel I found the bed to be very uncomfortable and the tv in the bedroom didn’t work and when I called about it there was no one on site to address it. I had to go down twice for towels and when I finally called to get housekeeping they did come but left the bed unmade.
Stayed 3 nights in Oct 2022

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay and accommodation were amazing.
Stayed 2 nights in Oct 2022

8/10 Good

Keith

Stayed 1 night in Oct 2022

10/10 Excellent

Casey

Stayed 2 nights in Oct 2022

10/10 Excellent

Kenyata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very neat and clean
Stayed 1 night in Mar 2022

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Well, we lost power for a bit during by stay. Not sure what happened, but the stay was still wonderful.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. It was clean and the staff was friendly.
Stayed 6 nights in Jul 2022

2/10 Terrible

Ketankumar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property has bed bugs which we provided proof of video. Please avoid using it.
Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again, this place did not disappoint. The staff was amazing and our room was very clean and comfortable. I would definitely stay here again.
Stayed 1 night in Jul 2022

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful. Everyone from front desk staff to housekeeping was extremely helpful and friendly. Everyone greets you with good morning and have a wonderful day, always with a smile. Everything was very clean and well kept. We will definitely stay here again if given the opportunity. 😊.
Stayed 1 night in Jul 2022

10/10 Excellent

Teresa, Lyman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so clean and staff was friendly. I am staying here again when I travel For work.
Stayed 2 nights in Jul 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No soap or shampoo.
Stayed 1 night in Jul 2022

10/10 Excellent

Vickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!
Stayed 3 nights in Jul 2022

6/10 Okay

Drew

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Jaynee

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I had a very nice stay. This property is clean and fresh. The person at breakfast helped make my picky kids a perfect cereal breakfast and the man at the desk at checkout was beyond cheerful and accommodating!
Stayed 1 night in Jun 2022