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The hotel is great its near the beach and the location is great
Scott
Stayed 3 nights in May 2024
Response from Jorge C Smith on 21 May 2024
Dear Scott,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive review of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
6/10 Okay
Terry
17 May 2024
Loud
All night
Terry
Stayed 1 night in May 2024
Response from Jorge C Smith on 17 May 2024
Dear Terry,My team and I would like to thank you for choosing to stay with us at Hard Rock Hotel Pattaya and for taking the time to share your feedback. I have noted your comment and will review with our team for further improvement. Thank you for sharing your constructive remarks with us which I’m sure will help us improve our service and facilities. We hope that we would have the pleasure of welcoming you back to Hard Rock Pattaya in the near future.Warmest regards,Jorge C SmithGeneral Manager
Dear Jose,My team and I would like to thank you for choosing to stay with us at Hard Rock Hotel Pattaya and for taking the time to share your feedback. I have noted your comment and will review with our team for further improvement. Thank you for sharing your remarks with us which I’m sure will help us improve our service and facilities. We hope that we would have the pleasure of welcoming you back to Hard Rock Pattaya in the near future.Warmest regards,Jorge C SmithGeneral Manager
Dear Christopher,Thank you very much for your review and for staying with us at Hard Rock Hotel Pattaya. I especially enjoyed reading your comments about my colleagues, whom I believe do set our hotel experience apart. Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon. Warmest regards,Jorge C SmithGeneral Manager
This a great hotel to stay at for tourists. Everything is within walking distance and convenient. The staff was helpful with all my questions and needs.
Tyler
Stayed 4 nights in May 2024
Response from Jorge C Smith on 6 May 2024
Dear Tyler,We would like to thank you for choosing your stay with us on your recent visit to Pattaya and taking your time out of your busy week to give us such a positive rating. It means a lot to us.Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager
Great location on the beach road. Good breakfast buffett.
Thomas
Stayed 3 nights in Apr 2024
Response from Jorge C Smith on 6 May 2024
Dear Thomas,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive rating of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Great stay. Will come back. Staff was excellent. Food and drinks were great.
Denise
Stayed 2 nights in Apr 2024
Response from Jorge C Smith on 30 Apr 2024
Dear Denise,Thank you very much for your review and for staying with us at Hard Rock Hotel Pattaya. I especially enjoyed reading your comments about my colleagues, whom I believe do set our hotel experience apart. Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager
Nice property located on Beach Road within walking distance of Soi 6 and Pattaya’s newest night market.
Aren
Stayed 7 nights in Apr 2024
Response from Jorge C Smith on 22 Apr 2024
Dear Aren,Thank you for staying with us on your recent visit to Pattaya and for sharing your feedback with us. We are delighted that you enjoyed your stay and found our location convenient. Thank you once again for sharing your experiences with us. We are looking forward to welcoming you back for another memorable stay in the near future. Warmest regards,Jorge C SmithGeneral Manager
Loved our stay at Hard Rock! Breakfast is fantastic!!!!!
Pamela
Response from Jorge C Smith on 22 Apr 2024
Dear Pamela,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive review of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
This is an amazing hotel. Great location and awesome customer service.
Patrick
Stayed 2 nights in Apr 2024
Response from Jorge C Smith on 17 Apr 2024
Dear Patrick,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive rating of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Dear Guest,Thank you for staying with us at the Hard Rock Hotel Pattaya and your review of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Dear Steven,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive rating of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Dear NG ,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive rating of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Dear Vincent,Thank you very much for your review and for staying with us at Hard Rock Hotel Pattaya. I especially enjoyed reading your comments about my colleagues, whom I believe do set our hotel experience apart. Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager
The only thing we wasn't happy about that out room wasn't wasn't ready when we arrived after a 17 hour flight. We arrived 15.00 had to wait for room to be cleaned. Staff were fantastic on day of leaving they allowed us to keep our room on and extra two hours. We were really happy with everything the hotel had to offer. We are that impressed with everything we are hoping to stay again in November we could not fault anything. Keep up the good work Hard Rock you really rocked it!!!!
David
Stayed 13 nights in Feb 2024
Response from Jorge C Smith on 28 Feb 2024
Dear David,My team and I would like to thank you for choosing to stay with us at Hard Rock Hotel Pattaya and for taking the time to share your feedback. I am delighted to read that you enjoyed your overall stay. I have noted your comment about the delayed check in time and please accept our apologies. I will review with our team for further improvement. Thank you very much for your constructive comment. We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Dear Steve,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive review of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Dear Philip,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive rating of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Dear James,We would like to thank you for choosing your stay with us on your recent visit to Pattaya and taking your time out of your busy week to give us such a positive rating. It means a lot to us.Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager
Dear Philip,Thank you very much for your review and for staying with us at Hard Rock Hotel Pattaya. I especially enjoyed reading your comments about my colleagues, whom I believe do set our hotel experience apart. Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager
Dear Zahirali,Thank you for staying with us at the Hard Rock Hotel Pattaya and your rating of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
It was exceptional well staffed and very secure all the staff were very friendly and helpful room was cleaned to a high standard everyday
I really am unable to give any bad review on The hard Rock hotel
Robert William
Stayed 10 nights in Jan 2024
Response from Jorge C Smith on 22 Jan 2024
Dear Robert,Thank you very much for your review and for staying with us at Hard Rock Hotel Pattaya. I especially enjoyed reading your comments about my colleagues, whom I believe do set our hotel experience apart. Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager
I've lived in Thailand off an on for 6 years. This was the best staff I have ever seen. Really attentive and high quality service.
Rooms are a bit dated. Menu is a bit too small also. And the band outside was pretty awful. But the staff so so good I can ignore it all. Great job Hard Rock staff!!
John
Stayed 3 nights in Jan 2024
Response from Jorge C Smith on 9 Jan 2024
Dear John,My team and I would like to thank you for choosing to stay with us at Hard Rock Hotel Pattaya and for taking the time to share your feedback. I am glad to hear that our team took good care of you. In the meantime, I have noted your comment and will review with our team for further improvement. Thank you very much for your constructive comment. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager
Dear Langsy,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive rating of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
The staff is very helpful and friendly. The property has only one restaurant, which is fine as there are plenty of eating options around. The breakfast buffet is ok. The property has minimal maintenance. Unclean and dated. Because it is an American Hotel chain we had more expectation. Quite disappointing.
Kinsuk
Stayed 2 nights in Dec 2023
Response from Jorge C Smith on 29 Dec 2023
Dear Kinsuk,My team and I would like to thank you for choosing to stay with us at Hard Rock Hotel Pattaya and for taking the time to share your feedback. We have noted your comment and please accept our apologies. I will review with our team for further improvement. Thank you again for your feedback and we hope that we would have the opportunity to welcome you back to Hard Rock Pattaya again in the near future.Warmest regards,Jorge C SmithGeneral Manager
I haven't stayed in the Hard Rock hotel in many years. The people working there are always kind and helpful. I have never had a bad problem at this hotel.
stacey
Stayed 2 nights in Dec 2023
Response from Jorge C Smith on 25 Dec 2023
Dear stacey,Thank you very much for your review and for staying with us at Hard Rock Hotel Pattaya. I especially enjoyed reading your comments about my colleagues, whom I believe do set our hotel experience apart. Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager
Loved the resort. Great service from staff, very nice decor, the evening lounge was unavailable. The pool area is excellent. I was really excited about the Jacuzzi in the pool area until I realized they don’t heat it?? I’ve been to a lot of resorts but the cold intended jacuzzi is a first. The food was excellent but a lounge inside with bar food would have. been nice. Overall I loved my stay but the cold Jacuzzi was disappointing g.
David
Stayed 2 nights in Dec 2023
Response from Jorge C Smith on 25 Dec 2023
Dear David,My team and I would like to thank you for choosing to stay with us at Hard Rock Hotel Pattaya and for taking the time to share your feedback. I am delighted to read that you enjoyed your overall stay. I have noted your comment and will review with our team for further improvement.Thank you very much for your constructive comment. We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Location fab onbeach staff great food great would stay again
Ronald
Stayed 6 nights in Dec 2023
Response from Jorge C Smith on 25 Dec 2023
Dear Ronald,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive review of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Dear Graeme,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive review of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
Dear Marisa,Thank you for staying with us at the Hard Rock Hotel Pattaya and your positive rating of your experience at the hotel.We look forward to having you back again next time you visit Pattaya. Warmest regards,Jorge C SmithGeneral Manager
6/10 Okay
LARRY
19 Dec 2023
Liked: Cleanliness, staff & service
The hotel staff is excellent, I love the hard rock however, I’ve been coming to Pattaya for years and staying here. The hotel rooms definitely need updating everything from lighting TVs faucet. Unfortunately, they had an opportunity during Covid to bring the property up but did not.
LARRY
Stayed 17 nights in Dec 2023
Response from Jorge C Smith on 20 Dec 2023
Dear LARRY,Thank you for choosing Hard Rock Pattaya and for sharing your thoughts and experience with us. We apologize for falling short in some areas such as property maintenance. We will continue to work hard to upkeep our services as well as maintenance. We also thank you for your valued comment and this will be brought up to our team for our improvement. Thank you for bringing all your concerns to us for our improvement. We hope to be given another opportunity to welcome you back at Hard Rock Pattaya in the future.Warmest regards,Jorge C SmithGeneral Manager
Dear Bryan,We would like to thank you for choosing your stay with us on your recent visit to Pattaya and taking your time out of your busy week to give us such a positive rating. It means a lot to us.Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager
8/10 Good
LARRY
7 Dec 2023
Needs updating!
LARRY
Stayed 1 night in Dec 2023
Response from Jorge C Smith on 13 Dec 2023
Dear LARRY,My team and I would like to thank you for choosing to stay with us at Hard Rock Hotel Pattaya and for taking the time to share your feedback. I have noted your comment and will review with our team for further improvement. Thank you for sharing your constructive remarks with us which I’m sure will help us improve our service and facilities. We hope that we would have the pleasure of welcoming you back to Hard Rock Pattaya in the near future.Warmest regards,Jorge C SmithGeneral Manager
Staff went over and above to celebrate my birthday.
Thank you very much!!
Michael
Stayed 3 nights in Nov 2023
Response from Jorge C Smith on 27 Nov 2023
Dear Michael,Thank you very much for your review and for staying with us at Hard Rock Hotel Pattaya. I especially enjoyed reading your comments about my colleagues, whom I believe do set our hotel experience apart. Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager
Dear Rene,Thank you very much for your review and for staying with us at Hard Rock Hotel Pattaya. I especially enjoyed reading your comments about my colleagues, whom I believe do set our hotel experience apart. Please think of us when planning your next escape to Pattaya. We look forward to welcoming you back at Hard Rock Pattaya soon.Warmest regards,Jorge C SmithGeneral Manager