Park Santiago Hotels, Santa Ana

"Friendly staff and very clean!"

"Overall nice stay, but rooms could use some updating and cleaner."

"Had one front desk member who went above and beyond at check in. Another was meh. I let him know after my first night that the room was terrible. He said speak to matience and made no attempt to change rooms or put me in touch with matience. The fridge ran all night long with a loud buzz. The a/c unit made egregiously loud water passing thru sounds when it was on. Almost mid May and we couldnt have the AC on. Couldnt sleep between the heat, stuffiness, or alternative put on the AC and hear heavy water flowing thru the vent sounds that would keep you up. Ive stayed at Clementine 5 times always with a wonderful experience. Admiringly the laminat flooring, bathroom etc has show wear and tear. You get through it for the heart and charm at Clementine. This time, my balcony to the upstairs raddled like there were safety concerns. There was both head, and fallen pubic hair left behind in the bathtub upon my first viewing for a shower. I didnt think twice about the price or go for rate when considering a hotel this time for my last almost half dozen stays were beyond enjoyable. For $240/ per night for such dirty worn down conditions I am appalled. Never staying here again, you shouldn't either. "

"Room was clean but dated as I was in the Tower. The staff were very helpful and check in was easy. I was very early so I stored luggage and went about my day. I was called when my room was ready which was nice. The shuttle to and from the parks were great!!!!!! I’ll stay again!!"

"NOISY"

"Room was good and clean great location"

"The waterpark seemed nice, we didn’t use it because it was a little cold. But during summer this would be great."

"N"

"It was good "