Park Lake - Highland Hotels, Orlando

"The DRURY in Orlando was a great stay for my husband and I. The hotel offers a great full hot buffet breakfast. There is also a 2 hr evening relaxing complimentary drink break. There's a huge welcoming pool with an excellent pool bar serving food and delicious drinks.The hotel offers shuttle rides to nearby Disney theme parks and Disney Springs. The room we had was large and very comfortable. The desk manager Shawn Patrick Kelly was so welcoming and pleasant to us and to EVERYONE WHO HE SAW! I overheard Shawn speaking to a non-English speaking guest through google translate on his phone...he made the guests feel very comfortable and he even offered to order them a rideshare from his phone when they needed to go out. This is truly the human service every hotel should provide. "

"Rooms are bit dated but overall great hotel to all universal attractions. "

"Nice property pool was extremely cold but nice and clean. They had plenty of pool towels and the entire staff from beginning to end were wonderful. "

"Awesome "

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"Room was great! Cleanee well and the staff are amazing"

"They gave away my room even though it was paid for "

"Clean room, fresh towels daily and complete cleaning every 3 days. Quiet, relaxing environment. Amazing staff snd 24/7 security. Would stay here again!! Only objective is laundry facilities are on the 3rd floor of each building and could be on each floor for convenience, however still a great place to stay!"

"Beautiful property, would highly recommend. Only negative was late check in, had to wait 2 hours for the room to be prepared and ready. "