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Reviews of Rosener's Inn and banquet center

2 out of 5
Rosener's Inn and banquet center
3411 Rosener Rd, Park Hills, MO

Reviews

5.0
Rating 10 - Excellent. 5 out of 48 reviews" "
Rating 8 - Good. 7 out of 48 reviews" "
Rating 6 - Okay. 10 out of 48 reviews" "
Rating 4 - Poor. 10 out of 48 reviews" "
Rating 2 - Terrible. 16 out of 48 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Robin

Travelled with pets, Travelled with partner
It's not that bad as it use to be it is ran very professional now and it's more like a business now not a hang out for people
Stayed 1 night in Sep 2023

2/10 Terrible

Mildred

Travelled with family
Disliked: Staff & service
I arrived at 5:30 the office was closed even though it said it closed at 6 PM. I called I could hear the phone ringing but no one answered the phone and there was no opportunity to leave a message. I had to find another hotel to spend the night, apparently they are not interested in running a business
Stayed 1 night in Apr 2023

6/10 Okay

Brock

Disliked: Amenities, property conditions & facilities
Not the cleanest place I've ever stayed, but you get what you pay for. If you expect pristine rooms, comfortable beds, clean towels, blankets and sheets, coffee makers, refrigerators and microwaves for $50 a night, you will be terribly disappointed. There is a reason the rooms aren't $150 per night.
Stayed 1 night in Mar 2023

2/10 Terrible

TODD

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. Dirty piss stained sheets. Run down, very poorly maintained. Shower curtain rod broken, smoke detector hanging from ceiling. Just a horrible nasty looking room. And VERY NOISY FROM THE HIGHWAY.
Stayed 1 night in Mar 2023

4/10 Poor

Janet, Morton

Stayed 2 nights in Nov 2022

6/10 Okay

Chris

Travelled with family
Disliked: Amenities
The hotel seems a little rundown. The Smoke detector in our room was disconnected. Sheets were stained, and it was questionable if they had been washed recently.
Stayed 1 night in Jul 2022

2/10 Terrible

Penny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL!!!!!
This was without a doubt one of the worst motels we have ever stayed in. And if it wasn't so late and we were so tired we would have just left. The room was stinky and dirty. We slept on top of the bedding because of dirty sheets. Never could get past the smell. There was kids running around in the parking lot and were noisy. It was obvious that people were living at this place and not just passing through. There was nothing to watch because there was no services for the tv like cable or satellite. There was no internet. We wouldn't even take our shoes off because of dirtiness. The beds were very small and the pillows were awful. There was no toilet lid and the seat was broken. The towels were very small and thin and stained. The drawers has garbage in them. No cups, no ice, no amenities at all. It was very clear that this was not a motel, but being used to live in. And I can't stress enough how nasty it was. And to charge almost $90 for this place was rediculous and price gouging.Please do not stay at this place. You will regret it!.
Stayed 1 night in Jul 2022

4/10 Poor

Frank

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I have ever stayed at.
Stayed 4 nights in Apr 2022

4/10 Poor

Jolene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not very clean. There was hair in the sink and lint on the sheets. Very noisy. At 7am there were people arguing outside my room. Very vulgar language, very loud. I did not feel very safe. The room I had was not carpeted. When I was going to check out, the office was locked and no one was around so I just put my key card in the mailbox. When I checked in, no one said the office closed or opened at any time during the stay.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Booked by accident
The hotel was clean but very small. Kids running around and knocking on the doors late at night. Won't stay again
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Had reservations for 2 queen beds for 3 people. Each bed only had 1 pillow on it. Reserved smoking room, no ashtrays. Only 1 towel, hand towel, and wash cloth for us to share? Gaping hole in bathroom ceiling where exhaust fan should have been. Smoke alarm base was on ceiling but rest of smoke alarm was missing. Not sure you want your name associated with this place.
Stayed 1 night in Apr 2019

2/10 Terrible

Joshua, Mo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is nasty what is not nicehotel is nasty what is not nicehotel is nasty what is not nicehotel is nasty what is not nicehotel is nasty what is not nice
Stayed 4 nights in Oct 2018

2/10 Terrible

Richard, St Louis MI

Disliked: Cleanliness, room comfort
The desk clerk was ok - the room sucked. Bed is hard as a rock - one pillow for two beds - one towel for showers and no hand towels or wash cloth. Was not at all liking the place.
Stayed 2 nights in Sep 2018

2/10 Terrible

timothy, park hills mo.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I could not even get a cup of coffee in the morning . there was little kids running around the parking lot screaming all day and people outside selling drugs all night. I would like at lest half my money back.
Stayed 1 night in Sep 2018

8/10 Good

Carol

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Several drunk people hanging around outside of office and rooms all night. The room was not just dirty, it was filthy. The carpet was disgusting, and we had to get our own blankets because the bedding was gross.
Stayed 1 night in Jul 2018
Response from Ben on 6 Aug 2018
We are sorry you were unhappy - we will work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

NitrousOxide, Park hills mo

Disliked: Cleanliness, property conditions & facilities, room comfort
First off there was a deliverence party outside the office check in. Out of the 100 rooms they have theres only 2 king bed rooms they said which someone lives in..all they have is double twin beds from the 80s. Carpets soiled..smell is horrible..bed sheets had stains like they just dont change the sheets just cover them back up..we stripped bed and slept on our own blanket and pillows..A/c went out in middle of night..woke up walked out to car to get bag. Walked back in and choked air and smell after getting fresh air so bad...The owners and management take no pride in their serivce they provide or theres no way the rooms would be this filthy and or all rooms have twin beds..soiled sheets and carpet..if i paid $20 id expect it..but for $60 its unexceptable..second time stayin here hoping for different result...by far this was the worst and last time we will be back...pay the extra few bucks and stay in clean comfortable atmosphere this is not the place for that..
Stayed 1 night in Jul 2018
Response from Ben on 6 Aug 2018
We are sorry you were unhappy - we will work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Ben on 16 Jul 2018
Thanks for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for one night stay
Staff was great and very accommodating. It was great for the price.
Stayed 1 night in Jun 2018
Response from Ben on 1 Jul 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will go back.
Stayed 3 nights in Apr 2018
Response from Ben on 1 Jul 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Joseph

6/10 Okay

Edwin

Liked: Cleanliness, staff & service
Park Hills location
facility was clean, front desk was hospitable and the stay was just for the night. I wouldn't recommend the motel for an extended vacation. Room was dated however they had installed a new television in the room.
Stayed 1 night in Mar 2018

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and the folks were welcoming. One thing would be,to be told where to leave the card key upon our leaving in the morning.
Stayed 1 night in Mar 2018

10/10 Excellent

l, park hills, mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills
Perfect hotel for someone who doesn't expect frills or anything extra super helpful staff and they are very accommodating
Stayed 2 nights in Mar 2018

2/10 Terrible

A, Illinois

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Motel Ever
The hotel staff stayed up till 1 a.m. fighting and yelling obscenities at each other outside my window.
Stayed 1 night in Oct 2017

8/10 Good

Don, St.louis mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Everything was great very nice people quite very easy to rest
Stayed 1 night in Oct 2017

8/10 Good

Boogie, St.Louis Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay nice place to stay everything was fine
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Check in was quick and easy. Room was in a quiet location. And staff was very polite.
Stayed 1 night in Sep 2017

6/10 Okay

Shay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
During check in the staff had three children under what appeared to be the age of five behind the counter and was repeatedly distracted by the children. I was disturbed by several signs posted in the office area stating, "Any use of or manufacturing of drugs will result in eviction." Made me wonder how much of an issue that is at this business? I reserved a room with one king bed, but at check in was given a room with two queen beds. I believe the distraction of the young children is why I was given a room with two beds. The air had been off on the room and it was about 85 degrees in the room. I did not attempt to rectify getting the correct room, because I checked in late and was too tired to go back to the office and move my bags. I tried sleeping on both beds and they were equally uncomfortable. The rooms were dated and in need of updating, but were very clean.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Would never stay again would not recommend anybody and Orbitz should not be booking this Motel the place was the room was nasty
Stayed 2 nights in Sep 2017

2/10 Terrible

Robyno, Somerville, TN

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best by far
I was very disappointed that no one made the bed, emptied trash or brought clean towels. We stayed 2 nights and I was told housekeeping doesn't come every day and if I wanted clean towels I had to bring my dirty ones to the desk. No coffee maker or blow dryer.
Stayed 2 nights in Jun 2017

2/10 Terrible

Joshua Turner, Jefferson City MO

Liked: Staff & service, room comfort
don't stay here
was double charged for a dirty room that had a broken ac. Also found out they have a massive bed bug problem

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Was surprisingly comfortable. Great location, friendly staff, and clean. Will stay here again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Wouldn't stay there again i think everyone there was on drug . The room behind us was like a dope house people in an out all night .

6/10 Okay

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

mike, ohio

Disliked: Cleanliness, property conditions & facilities
ok at best
the stay served its purpose but there was confusion upon checking in with my reservations and the room was not the cleanest. I found opened bar soap in the shower. It was also very noisy.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room door would not close completely. Let cold air in all night. Also a dirty, crusty towel hanging in the shower.

4/10 Poor

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay there again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drove by seen drug deal going on
Didn't stay. To many bad reviews seen drug dealer outside

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice for the price, would stay again.
Price was reasonable. Room was clean. Had a good night sleep. Would stay again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and disgusting
This hotel was awful. The carpets were filthy, the bedding was all stained, burn marks from cigarettes all up and down the tub along with a crack in the tub, smeared mirrors, spiders and webs in every corner of the ceiling, a hair clip keeping up one end of the sliding curtains, refrigerator didn't get cold and it leaked....it was just filthy. I've heard they are in the process of updating or remodeling all rooms. If that's true we definitely got an old room and it just doesn't appear that they even bother cleaning it anymore. I seriously couldn't even sleep in that room and would've asked for another one or my money back if the office wasn't closed when we got there. (We checked in earlier and then went out-arrived to the room later) I couldn't get out of there fast enough

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Hotel
The carpets were dirty, the sheets were dirty and stained, no remote for the TV and couldn't change the channels, the only thing on the TV was transgender makeovers YUCK!!!!! The hotel clerk was more interested in his phone than checking me in and the place reeked of patouli to include my room again YUCK!!!

4/10 Poor

armond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
so-so