- Liked: Property conditions & facilities
- Disliked: Cleanliness, staff & service
I like the room size and layout of the room. I love the room furniture. Also the double bed was very comfortable. It had nice decor and lighting. It also had a bonus microwave and coffee makers. It had shower and bath rooms with modern elegantly decorated. Also separate toilet which is convenient. I faced few issues. The single and sofa beds were good if it was given some attention. The duvet was completely ruined and uncomfortable. When i requested to change them, the staff started to challenge me saying this is how they are as its free. I insisted that according to my booking, it doesn't say free. I paid for double, single and sofa beds with breakfast. Then housekeeper attended my room to check. She was telling me the same thing as the receptionist. Then she asked me do you want to pay for extra service. Then i was annoyed and shown her the booking confirmation that i get all of that and paid for them already.. i wasn't expecting this from a 4* hotel. Then she bought me two double size duvet. Also when asked for toothbrush, i was told to buy it from ibis budget hotel next door. Staff attitude should change. Carpet is very dirty and smelly room. Also the breakfast didn't have much options. However, i was happy with the deliciously cooked eggs. Location was ok but not that great. It is close to the public transport and few shops nearby. Overall, i am happy with the hotel and what they have on offer. The room was excellent and within my expectations.