2/10 Terrible
Tsilya
Travelled with family
11 Jul 2023
Disliked: Staff & service, property conditions & facilities
Pros:
Right next to metro. Paris Est and Nord train stations are within walking distance.
Cons
Rude staff, old and smelly rooms, hotel was advertised as non smoking however our room smelled of smoke and there was an ash tray on the desk. This hotel does not have AC. An elevator is a death trap. All of this I could overlook however the hotel did not have hot water for two days. When asked the morning manager she said that the city cut off the gas and it’s not the hotel’s fault. Evening staff member told me that city was only cutting off gas in the morning, the reason they did not have hot water the night before is their boiler room flooded due to thunderstorm. Hotel refused to offer any kind of compensation and Expedia was not much help. Hotel staff was very rood about it stating that we should have taken the shower in the morning the day before. Will be filing a complaint with credit card. I was surprised when Expedia said there is nothing they can do since they transferred the money to hotel already.
There are several other reputable properties in the area - stay away from this one!!!!