2/10 Terrible
Brenda
Travelled with family
7 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had so sit and wait for two hours past check in time for the room to be ready. They kept telling us it would be ready in 15 more minutes. The carpet in the lobby needed to be vacuumed. The stairs were so filthy and stained I was shocked. They clearly had not been vacuumed in a long time. But the worst part was our room. There was black mold on the ceiling and around the vent in the bathroom. The room reeked of vinegar. There was fabric wallpaper on the walls. There were little dark spots all over the wall around the headboard that looked like mold. We opened the windows to air out the room. Outside of one window is a small landing full of cigarette butts. Out of the other there was a rod that is a pigeon perch. There was an inch of bird crap there. I was afraid to leave that window open. There were many dark stains on the walls, like splattered coffee in several areas. The beds have mattresses and two mattress toppers stacked on top of the mattresses. The hotel is in a narrow back alley. The neighborhood did not feel safe. After taking many photos and calling the company we booked through, we checked out and fled to a clean hotel in a safe area.
Brenda
Stayed 3 nights in May 2024