Papara Holidays from NZ$1,590

We booked a hot tub room, we appreciated the room being ready earlier than the usual time for check in. However, the hot tub had few stands of hair (not ours), so we ended up cleaning and washing the hot tub before using. There were ants in the room and cobwebs. We were by the lift/elevator so we heard the mechanical sound of it going up and down all day. They had a trainee at the reception desk, so because of misinformation of where to retrieve the ice, we first went to the reception desk then to the bar. The bar is located on a different floor and is a long walk from the reception desk, and we have to go the bar every time we would like ice, which is very inconvenient. The hotels’s only one restaurant also had a trainee and when the trainee took our plates after we ate, she couldn’t get a good grip, so it tilted and almost spilled on our laps with the sauces and utensils on the top. When we went to the black sand beach, there was this guy with a dog who was playing fetch and when we were walking towards the water to dip our toes, the guy decided to throw the stick towards my husband and the dog (30kg) ran into my husband and knocked him down. My husband recovered recently from a left knee fracture and that is the exact location where the dog slammed into. Overall, this wasn’t the experience we had in mind. We went out of our way for this hotel and for the black sand beach but it’s the worst experience, definitely not worth the money or the trip.

Excellent location and experience! Love the service and their eco friendly solar utilization.

Friendly, accommodating staff and bilingual. After seeing some negative comments before booking i saw none of that, nor experienced anything untoward. A very relaxing stay. With an excellent restaurant within a short drive away.