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Reviews of Holiday Terrace Beachfront Hotel, a By The Sea Resort

2.5 out of 5
Holiday Terrace Beachfront Hotel, a By The Sea Resort
11831 Front Beach Road, Panama City Beach, FL

Reviews

6.8
Rating 10 - Excellent. 309 out of 1159 reviews" "
Rating 8 - Good. 339 out of 1159 reviews" "
Rating 6 - Okay. 195 out of 1159 reviews" "
Rating 4 - Poor. 138 out of 1159 reviews" "
Rating 2 - Terrible. 178 out of 1159 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

VICTORIA

Disliked: Cleanliness, property conditions & facilities
This property needs a serious update. It’s old and it shows.
Stayed 5 nights in May 2024
Response from Peter Smith GM on 23 May 2024
Thank you for staying with us and taking time to comment. The property is dated, but it should still be clean and staff should be welcoming and professional. I am sorry it wasn't up to expectations.

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is old, rooms are moldy and they just paint over the mold, floor in room sticky and dirty, AC no filter blows moldy humid smell all bedding smells like that too! Roaches in room scary old elevator, balcony doors latch broken!
Stayed 2 nights in May 2024
Response from Peter Smith GM on 23 May 2024
We are admittedly a work in progress. Each week we are making small strides to make the overall guest experience better. I am sorry we fell short of your expectations.

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Some malfunctioning and missing room amenities. Minor. Beautiful view. Aging, but charming. The building looks hospitable from all views.
Stayed 2 nights in May 2024
Response from Peter Smith GM on 23 May 2024
Thank you for staying with us and taking time to comment. I am glad to hear overall we did well and appreciate you pointing out what we need to improve upon. Safe travels.

2/10 Terrible

Omar

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Showed up around 6pm and have been waiting in the lobby for two hours with no end in sight. Numerous other customers are also waiting tirelessly and expect to be here for several more hours. Hotel is severely understaffed and not the least bit apologetic.
Stayed 1 night in May 2024
Response from Peter Smith GM on 23 May 2024
Sunday check in was admittedly a tough day. The issue was more related to technology with our property system to check people in and authorize cards, then with the key card reader to make guest room key cards. I do apologize for that. We let a lot of people down.

4/10 Poor

Ginger

Disliked: Cleanliness, staff & service, property conditions & facilities
We request towel 3 time because they weren’t put in the room or toilet paper. Finally on my third trip to office after 7 pm we got clean towels. There was bugs in the room and the lobby smelled like pot the entire time.
Stayed 2 nights in May 2024
Response from Peter Smith GM on 23 May 2024
Thank you for staying with us. Rooms should be properly stocked, and our guest response time should be prompt. I apologize for that. As for the smell of marijuana in the lobby, I was here every day during your stay and don't recall that and staff didn't report anything in the off hours. I can understand how that would be annoying. Thanks for taking time to comment.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the beach
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

2/10 Terrible

Kentavious

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beachfront
Stayed 2 nights in May 2024
Response from Hotel Management on 9 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Kelli

Liked: Staff & service
Disliked: Amenities
I've stayed here several times in the past and always enjoyed my stays , this time check in was late , room smelled terrible and it had just been cleaned there were no towels available to any of the guest because laundry truck had not shown up. Checking out today and still have no towels.i still like this place even though i feel it could be better maintained and kept up . Staff is always nice .
Stayed 1 night in May 2024
Response from Hotel Management on 8 May 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 Okay

Tonya

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Liked the ocean view didn’t like the bed it was uncomfortable and it was trashy around the hotel
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Great beach views!!! Rooms are very big wirh full kitchen. Very nice.. Room service ugh.. towels are gold or something cause you can't get any.. But Love this will be back next year!!
Stayed 4 nights in May 2024
Response from Hotel Management on 7 May 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so dirty and we had a cockroach on the wall. Disgusting
Stayed 1 night in May 2024
Response from Hotel Management on 6 May 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the balcony and view! This was not the "Perfect" place, but excellent for the cost! We had a very nice time and will return!
Stayed 3 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Carla

Travelled with pets, Travelled with partner
Liked: Staff & service
Everything was good except the dirty floors and dirty sofa. The staff was friendly. Large parking area.
Stayed 5 nights in Apr 2024
Response from Holiday Terrace on 22 Apr 2024
I am so sorry about that! We will do so much better!

2/10 Terrible

Simarah

Stayed 1 night in Apr 2024
Response from Hotel Management on 8 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 Poor

janet

Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t like the dogs barking next door all night. The room was clean and the staff was great but the fire alarm went off while I was in shower and continued over an hour until I left. It’s worn but clean. Don’t forget to bring your shampoo.
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

James, Lafayette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on a drive through the area. Had we not been driving all day we would not have stayed. The facilities were horrible. I would not recommend this place to anyone. The elevator had vomit in it and the room was dirty.
Stayed 1 night in Jan 2024
Response from Hotel Management on 17 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Tiffany

Travelled with family
They charged me more money at check in because they said yall didn’t pay them all the fees
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Beti

Disliked: Cleanliness, property conditions & facilities
The pull out bed was nasty drenched with stains on the flat dirty mattress; the light in the bathroom did not work!! Definitely was a 0
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Betsy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Half the outlets don’t work, WiFi didn’t work, no light bulbs in lamps, floors turned feet and socks black, tears in the couch, coffee table broken, called 3 times to tell us they over booked. Switched our hotel, then switched back, then switched rooms. Dryer was full of lint. Dishwasher had dirty dishes in it. Shower has someone else’s bathroom supplies in it.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Gloria

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities
Is and im so disappointed that expedia advertised a place like this . Wasted my money and place like this I couldn’t even get money so I could go somewhere else I WAS A Waste of money and time i will never get anything from expedia i will trust this website for anything again
Stayed 2 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

Alexandria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here.
Stayed 8 nights in Mar 2024
Response from Hotel Management on 9 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 Poor

janice

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful beach acess door to balcony would not shut the screws were loose, no sheets, pillows for pull out bed, no blankets, had to beg for towels, no broom to sweep sand out of floor, 1 roll of toliet paper for 2 people for 4 days, no blowdryer, 1 pack of coffee for maker. lamps didn't work in the front room, electricity went out at 4 in the morning didn't come back on till 10 then elevators didn't work they put 65 year old people on the 7th floor with us asking to be on the lowest floor. 1 trash can in the whole room. just terrible
Stayed 4 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on 8 Apr 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

2/10 Terrible

Rikki

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only good thing is the beach the hotel has mold black floor in bathroom and roaches . It’s not the best but the beach was close
Stayed 3 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Tamara

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT GO TO THIS PLACE! It's dirty, the rooms are gross and it is very dated with stained walls, doors and counters. The couch was torn and very old and dirty. The floors were gritty and one roll of toilet paper. The only good thing about the place is the beach's view and the nice staff. They should call it a motel, not Hotel.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Izrielle

Travelled with family and small children, Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all we went through probably 25 keys due to them all not working and could never get back in the room. The bathroom rubber baseboard was pulled off about a foot and just hanging. The tub had a huge hole inside the side. It was not very clean at all. There was a few times we found roaches crawling around in the cabinets, on the floor, and walls. The kitchen had about 3 forks, 2 knives, 1 spoon, 5 plates, and 1 bowl. No blender and no pans, only ab 2 pots. No flat pans to cook in the oven. The couch was old, raggedy, had brown stains, and smelled awful. The pull out couch had old used sheets on them and was solid springs. The caulk around the window on the balcony was wet and gooey, the kids had a time playing in it before we noticed….. The pool is small and not heated. They give you 1 roll of toilet paper and 2 towels and rags. Elevators hasn’t been expected and had no inspection sheet inside. Doors shut really fast and didn’t care if someone wasn’t all the way in yet. Had to click the buttons 20x to get one to come to you. Decent things about our stay: -beds fairly comfortable -location was pretty convenient and empty lot beside so the beach wasn’t too packed
Stayed 4 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

ROGER, CENTREVILLE

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities
Close to the beach. Plenty of parking.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 Poor

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on 25 Mar 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

William

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was good and friendly but the motel is very dated like 15-20 years dated. Paint faded and stained everywhere doors had to be slammed shut on balcony a/c units very loud lights out everywhere pool was nasty from Sunday till Thursday when it was finally cleaned worst thing the room stunk from cigarette smoke and dogs were allowed in room. If I had known or read this in the info on your website I would not have booked the room since my wife and I both have allergies I could send you some pictures. Very very disappointed with their rating we witnessed one family in the lobby who also had resv but after looking at the room came back down to lobby and canceled. I too would’ve cancelled if the total balance had not already been charged to my credit card. Please give people a accurate and truthful and current review of the property
Stayed 5 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

2/10 Terrible

Kenneth

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Couldnt check in at 4pm there was a line to check in at 4pm no rooms ready while waiting inline 4 people came to front desk for towels sheets and toliet paper.i called your company to cancel the room i was told no refund the hotel was a rip off anboth this hotel and your company is trash in my bookd your company didnt step in to fix the problem
Stayed 2 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 Okay

Yvan

Travelled with group
Liked: Staff & service
The price is very reasonnable, the staff went the extra mile to be of service but the room was very average… A simple example, a coffee machine but no cups…
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Pierre-luc

Toilet leak on the Floor , dirty place
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 Okay

Shabreka

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Made the reservation 2 days before my stay. They state that check is after 4 pm, we got there and had to wait for our room. Specifically for an hour. Cheaper is not always better I made that a mental note that day. They waved the resort fee because of the wait time to get into the room. Got to the room there was suppose to be two queen beds. There was a full and a queen. Okay fine! There were no blankets just sheets on the bed. With a two quest room there was only one towel and no rags. The bathroom had hair in the short. I have a hair phobia so that grossed me out. I would not bathe without my shower slides. I’ve never seen a bite where linen was delivered to them instead of not having their own laundry room. They have one for the guest. Overall this was a one time thing. Even though it was on the beach, I wouldn’t stay here again. Side note on that waved resort fee, they tried to charge me for that after I checked out.
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Carry

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please avoid at all cost!!! Place is dirty, and staff are rude. A/C wasn’t working, they will make you wait til they fix it. Even if it’s 3 hrs.
Response from Hotel Management on 11 Mar 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Shaylee

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Okay for one night but definitely wouldn’t want to stay longer than that. You get what you pay for. The building is run down but the people were super nice. Overall I probably will not be staying there again. They charged a lot in random fees, with the amount I spent on fees I could have just booked a nicer hotel.
Stayed 1 night in Mar 2024
Response from Hotel Management on 7 Mar 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Luis

Travelled with family
Nos tardaron mucho tiempo en darnos nuestra habitacion
Stayed 2 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

David

Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Mar 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Victoria

Stayed 4 nights in Feb 2024
Response from Hotel Management on 21 Mar 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place should be condemned
Stayed 6 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Jim

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Vicki

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pay attention to the reviews saying it’s run down and dirty..it is.. I’ve never stayed anywhere with a less stocked kitchen..we cut our stay short and moved to a better facility. Dog poop all over the stairs and hallways. Musky smelly room, slim toiletry and towels, dirt stained couches and walls all in all wouldn’t recommend. You get what you pay for. I would pay a little more to feel comfortable.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

james

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is not as advertised. I have never been to a hotel that does not provide blankets. There isn't a phone in the room to call the front desk. The shower head in the bathroom did not work. The front door did not latch from the outside. The first thing we saw when we got in our room was a roach crawling up the front door. The floors were full of beach sand. I don't believe they ever mop the floors. The bathroom exhaust fan did not work. The cabinet doors were missing hardware and were falling apart. The only thing this place has going for it is the view and nice older woman who checked us in. They charge a resort fee for what?. I don't recommend this place to anyone.
Stayed 1 night in Feb 2024
Response from Priscilla AGM on 17 Feb 2024
Thank you for taking the time to leave us a detailed and honest review of your stay. We sincerely apologize about your visit to our hotel. Nothing short of right is right and we will immediately share your feedback with our management team. We take all our guests’ comments to heart, as we strive to continue to improve for all our guests. Thank you for choosing By The Sea Resorts and we hope to have the opportunity to welcome you back again to show you, our improvements.

4/10 Poor

Benito

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We like to come to this property because of the staff and the rooms. this time when we stayed there was dog poop still on the balcony and on the floor of the room.
Stayed 1 night in Dec 2023
Response from Priscilla AGM on 17 Feb 2024
Thank you for your valued feedback. We apologize we were unable to meet expectations and will be surely to get this to the correct team management. We hope to see you again soon so that we can show you the improvements.

6/10 Okay

Dermot

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 15 Feb 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Jana, Moultrie

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled. No power in the outlet by the bed. No light bulb in the lamp. Just not good. And we took pets. There wasn’t any disclosure stating it was $100 per pet.
Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Deyanira

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Oct 2023
Response from Hotel Management on 26 Jan 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Overall a good room elevators work really slow.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 22 Jan 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Jennifer

Liked: Room comfort
Disliked: Cleanliness, staff & service
Great price at a price
They took $26.65 with no explanation? I try contacting but no answer. We had to clean with bleach wipes due to the kitchen being sticky and food crumbs and spills.
Stayed 5 nights in Jan 2024
Response from Hotel Management on 22 Jan 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

David

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on 22 Jan 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.