Outdoor pool
Check availability

Reviews of Carillon Beach Resort Inn by Vacasa

3.5 out of 5
Carillon Beach Resort Inn by Vacasa
114 Carillon Market Street, Panama City Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 69 reviews" "
Rating 8 - Good. 23 out of 69 reviews" "
Rating 6 - Okay. 6 out of 69 reviews" "
Rating 4 - Poor. 4 out of 69 reviews" "
Rating 2 - Terrible. 6 out of 69 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

3.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from ResortQuest_NWFL on 30 May 2019
Thank you for the review!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
A number of items needed attention. Hair dryer was broke, bathroom door would not close and overall it was dated.
Stayed 2 nights in May 2019
Response from ResortQuest_NWFL on 30 May 2019
Hello, thank you for your feedback. We're sorry your expectations were not exceeded during your stay. If you booked with ResortQuest and would like to message our Facebook page with more information about your unit, we'd be happy to look into the issues you encountered so that they're not issues for future guests. Have a wonderful day!

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from ResortQuest_NWFL on 30 May 2019
Thank you for the review, Jason!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
We have stayed at this hotel directly through the hotel before and it has wonderful staff. Going through Wyndham took a lot away all of the Personal Touch the Carillon Beach Inn provides.
Stayed 4 nights in Mar 2019

2/10 Terrible

Jana F., Highlands, North Carolina.

Not the same unit as pictured when booked
I searched for the perfect place and thought I found it based on pictures. When we checked in the room was different, very old. Dirty. Stains on sofa. Gross. When I tried to change they said you don’t always get what is pictured on VRBO. There was no one who seemed like they knew what was going on. Even got a call asking if we got it worked out from the person we thought was working it out. I had no number to call because the number for “the owner” was actually the same person who was in the office during check in. So disappointed. I was so excited about this Valentine/Birthday weekend and we ended up trying to figure out places to go so we didn’t have to sit in outdated/old/dirty room.
Stayed 3 nights in Feb 2019

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

amie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

BigDaddy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty & run down. Needs work! Difficult check in. Office not open at hiours stated.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Relaxing
Beautiful place to stay
Stayed 3 nights in Jul 2018

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Not this hotel if you need WiFi
Our studio suite was fine but a little dated with carpet stains. The bedroom was noisy and lights from the outside entry way could not be blocked. The biggest problem was with the WiFi which was spotty and unreliable. I needed to log on to work, but that was impossible.
Stayed 4 nights in Jul 2018

8/10 Good

kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from ResortQuest_NWFL on 25 Jun 2018
Thank you for your feedback! We can't wait to see you and your family again soon! Have a wonderful day!

4/10 Poor

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not suited for just one night stay
Check in was a mess; no clear instructions or even a map to the unit or to pools and amenities. Unit would be a tight fit for more than 2 people. Be prepared to drive to find restaurants in February.
Stayed 1 night in Feb 2018

8/10 Good

Leslie, West Palm Beach, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to the beach. Beautiful comm
Enjoyed walking around the community.. The homes and property is incredibly beautiful. There are many pools and the beach access is very accommodating. The location is close to Hwy. 30A where there are many beautiful new developments with lots of activities and restaurants.
Stayed 4 nights in Dec 2017

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quick overnight, but we got to see the beautiful surroundings and wished we could stay longer. Our Unit was lovely and made for a very comfortable stay. Great views.
Stayed 1 night in Nov 2017

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice and priced right! Happy!
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay- very comfortable
Great stay here. Very friendly staff and the close proximity to the beach is a big plus. The lake is awesome for easy kayaking.
Stayed 3 nights in Sep 2017

10/10 Excellent

Deila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay. The unit was overlooking the lake and a short walk to the beach access and 3 pools on the property.
Stayed 3 nights in Apr 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Lauren, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and nice room
My husband and I stayed here on our honeymoon. According to the woman at the front desk, we were lucky to have gotten one of the nicest rooms on the property. The rooms are apparently owned by different people and are kept in different conditions. We were very pleased with everything in our room and everyone was very friendly! The location of the hotel was not too far from downtown (about a 10-15 minute drive). The walk to the beach was less than five minutes and the pool was fabulous!! Would definitely go back again!
Stayed 5 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable.
Comfortable and convenient, would stay here again.
Stayed 8 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book here.
This hotel was not at all like the photos. The room was dirty and dark. I asked for a different room and they said this was the only one available. I spoke to the manager and she said I can cancel the room at no charge. I had to re-book at the hotel, but not with the Wyndom Resort Group. I am still waiting on my refund and very very very unhappy. I dont recommend this hotel or booking company.
Stayed 1 night in Jun 2017

4/10 Poor

Zane

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place-but a little disorganized
We booked this hotel for a quick night in Panama City after flying in late from Colorado. We did not realize the set up is more condo, than hotel. Therefore, there is not a front desk that is open late. You have to locate a lock box and call a number to get the code. A little inconvenient, but not a deal breaker. However, there was no map with the key so it was a little tough finding our unit in the dark. All of units open to the outside. When we got to the room, we discover the keys don't work. That is because our room was given to someone else! Awesome. He had the same issue, and someone gave him our room. Someone screwed up somewhere along the line...not sure what happened. Ultimately the after hours person on the phone got the manager to come back over, and she gave us a different unit. But this was an hour plus of nonsense just to get in the door. A better description online of how the after hours things works and a more organized staff would help. Otherwise the condo was cute and clean and perfect for our needs.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Stayed 4 nights in May 2017

10/10 Excellent

kayla, lake city fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, friendly staff,
The hotel amenities are great, rooms are beautiful and well equipped, staff are friendly, great beach access
Stayed 3 nights in Jun 2017

10/10 Excellent

Amber, Kingsport, Tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely
Our condo was fantastic...thought we were staying at the inn, but to my delight we were right above the Carillon Spa in a 2 level condo/apartment. Staff was friendly and helped with whatever we needed. It was a perfect spot!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best place ever

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book It, you will like it
Better than expected. Very convenient with a grocery, liquor, and drug store right next to property. We were impressed, especially for the price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT nice customer service Great lake view I will recommend this hotel

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not reccomend it or stay there again.
The girls at the desk were very sweet. But calling the resort is a nightmare and forget a call back. The resort did not make booking rooms for a destination wedding easy almost impossible. I eventually had to drive four hours to be face to face to sure up plans for 11 rooms. Like I said the ladies at the desk were very helpful honestly that is the only thing the place has going for it.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Julie Anne, Canastota Ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This establishment has the potential to be great.
We did not have a good experience. Management never responded to our concerns. Our room was very dirty. Bug jumped off the sheet when we pulled back the sheet. Pillow covers were stained and looked gross. Poor communication between Expedia the resort and getting back to us. Major updating needs to be done. Replace the carpet. Clean the mold off shower head . If you advertise a room to be nonsmoking, it should be a nonsmoking room. It isn't that smoking is bad, however when someone has an allergy or severe sensitivity to it, you could be causing undue harm. Customer service should be the priority. Your place has a beautiful setting but everything else has been let go. If you're going to advertise something make sure it is true and you will make the customer happy and reap the benefits of return business as well as business growth. Don't just get by, choose to be excellent. Get your vision back. Make the Carillon what was envisioned for her to be when she was an idea on paper.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Treasure
We loved everything about Carillon Beach! The grounds are gorgeous. The rooms are updated and clean. Beds were comfortable. Service was great! It's a little piece of paradise! We will definitely be back!

8/10 Good

LEONARDO

Liked: Property conditions & facilities, room comfort
Good surroundings

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Area!
I checked in after hours which was very easy but finding the room was difficult. I figured the suite would be bigger but was satisfied overall.

8/10 Good

Family of 4 , S

Disliked: Cleanliness, property conditions & facilities, room comfort
The area is beautiful!
Beautiful area, but the condo needs alot of improvement, it's out dated, need more cleaning up to date kitchen, and furniture.

10/10 Excellent

JeRonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice!
Carillon Beach Resort is very nice. The property is beautiful and the staff is eager to please.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Super beach and facilities
Great location beach pools and surroundings. Relaxed atmosphere,quiet and friendly l

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool place
Great property. Would Stay again.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Christmas weekend getaway location!

8/10 Good

Janae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

ares , GA

Disliked: Staff & service, property conditions & facilities
Don't recommend this, this is a condo
Don't book this unless there is a really really necessary reason. This is not a hotel, it is a condo according to the Carillon staff. It doesn't have a guaranteed late check in and the check in time isn't until midnight, the office close very early like around 5pm. I won't recommend this to anyone, perhaps you can book hotels nearby that has some staff working there! Not just close at 5pm

6/10 Okay

jodi, US

Liked: Staff & service
nice views
I had a view of the lake and was a 3 minute walk to the gulf.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

8/10 Good

Nicolas

Liked: Cleanliness, room comfort
It was a good stay. Very quiet and peaceful. The beach was fantastic!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed wasn't great.