Palmetto Estates Holidays from NZ$3,284

I was told this is vip access room by Expedia i didn’t get any vip special. Expedia said my break fast included in during checkout but Expedia didn’t pass on to hotel that information so was charged by hotel. It is Expedia mis representation than hotel

Dear Ms. Valentin, I’d like to formally, in writing express my gratitude and sincere appreciation for the courteous and elegant treatment that my love Rakela and I received this past weekend at your two hotels. A water pipe breaking and shutting down your hotel on a World Cup Internationally fully booked weekend is as bad as it gets in hospitality. In spite of this challenging moment I’d like to thank five of your employees that I dealt with in no certain order. Solange- front desk receptionist moved us quickly in the system and stayed present, caring, classy, professional and attentive - she moved us and without us asking helped us with some of the finances of the room due to missing a birthday celebration. She also followed up with a call the next day to check on us. A tall thin Caribbean Man / very handsome slightly graying bell man who alerted us to the challenges and pre warned us to to start packing and move quickly given the gravity of the situation. Very serious and great demeanor in handling the movement of belongings. Sophia- the Sunday front desk executive who graciously obliged us with a late checkout situation - even though the mounting challenges of the prior days seemed to only cascade and continue to be challenging. She never flinched or hesitated even while the guests close by were expressing their displeasure with that situation. Neisha Valentin- an outstanding leader of her team in the face of massive adversity. She made it all happen for us and

Amazing stay

Thank you to an incredible team… Started with incredible Valet service… my car was in good hands ! Pool side attendants were on point (Especially Chris!!). Poolside Music was relaxing and relevant. Room service attendant was genuine. But my favorite was a gentleman Valet attendant from Brooklyn NY. My hometown and Brother. Once again… Sincere service. Even called for later check out… No Problem The room… upper corner floor with Beach views. Clean, comfortable and spacious. Thank you again to everyone at Nobu / Eden Roc !

Gorgeous new property. Pristine in terms of cleanliness and new decor. Easy beach access and lounge accommodations. Food and beverages very expensive.