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Hotel Excelsior Palace Palermo

4.0 star property
Luxury hotel with fitness centre and 24-hour front desk

Choose dates to view prices

Hotel Excelsior Palace Palermo, steps from Teatro Massimo, offers breakfast at the on-site restaurant, in-room WiFi, a bar for evening relaxation, a gym, babysitting, and a praised concierge service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Pet-friendly
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Bidet
Rainfall showerhead
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room

Minibar, in-room safe, desk, soundproofing

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hairdryer
Bidet
Rainfall showerhead
Deep-soaking bath
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Bidet
Rainfall showerhead
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Bidet
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About the area

Map
Via Marchese Ugo 3, Palermo, 90141

What's nearby

  • Politeama Garibaldi Theater - 10 min walk - 0.9 km
  • Via Roma - 12 min walk - 1.0 km
  • Teatro Massimo - 17 min walk - 1.4 km
  • Palermo Harbour - 8 min drive - 3.4 km
  • Via Vittorio Emanuele - 9 min drive - 2.3 km

Getting around

  • Giachery Station - 14 min walk
  • Palermo Notarbartolo Station - 16 min walk
  • Palermo (PMO-Punta Raisi) - 35 min drive

Restaurants

  • ‪Chiosco Mediterranean Bar - ‬4 min walk
  • ‪Luppolo - L'ottavo Nano - ‬3 min walk
  • ‪Joe's Cantina - ‬4 min walk
  • ‪Bioesserì by Natura si - ‬1 min walk
  • ‪Ristorante Cin Cin - ‬4 min walk

About this property

Hotel Excelsior Palace Palermo

Luxury upscale hotel near Politeama Garibaldi Theater
Located close to Teatro Massimo, Hotel Excelsior Palace Palermo provides dry cleaning/laundry services, a bar and a gym. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre and babysitting.
Additional perks include:
  • Buffet breakfast (surcharge), express check-out and express check-in
  • A 24-hour front desk, a front desk safe and smoke-free property
  • A computer station, free newspapers and a lift
Room features
All 117 rooms offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers or deep-soaking baths plus bidets and free toiletries
  • Heating, daily housekeeping and desks

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 18 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 18 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Mercure Palermo Excelsior City Hotel
Mercure Excelsior City
Hotel Excelsior Palace Palermo
Excelsior Palace Palermo
Hotel Hotel Excelsior Palace Palermo Palermo
Palermo Hotel Excelsior Palace Palermo Hotel
Hotel Hotel Excelsior Palace Palermo
Hotel Excelsior Palace Palermo Palermo
Mercure Palermo Excelsior
Hotel Excelsior Palace
Excelsior Palace
Mercure Palermo Excelsior City
Excelsior Hilton Palermo
Excelsior Palermo Palermo
Hotel Excelsior Palace Palermo Hotel
Hotel Excelsior Palace Palermo Palermo
Hotel Excelsior Palace Palermo Hotel Palermo
Mercure Palermo Excelsior City

Frequently asked questions

Is Hotel Excelsior Palace Palermo pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Hotel Excelsior Palace Palermo?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Excelsior Palace Palermo?

Checkout is at noon.

Where is Hotel Excelsior Palace Palermo located?

Located in Politeama, this luxury hotel is within a 15-minute walk of English Garden, Politeama Garibaldi Theater and Via Roma. Palermo Harbour is 2.1 mi (3.3 km) away. Giachery Station is 14 minutes by foot and Fiera Station is 21 minutes.

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Reviews

Hotel Excelsior Palace Palermo Reviews

8.4

Very good

8.6

Cleanliness

8.8

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 159 out of 385 reviews
Rating 8 - Good. 151 out of 385 reviews
Rating 6 - Okay. 51 out of 385 reviews
Rating 4 - Poor. 14 out of 385 reviews
Rating 2 - Terrible. 10 out of 385 reviews

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの皆さん感じが良く、特にお部屋のお掃除の方はとても感じが良かったです。 いつも気持ちの良いお部屋にしていただき、リラックスできる環境で6泊中安らかな旅行ができました。 本当に感謝で一杯です。又、パレルモに行ったときは、是非こちらに宿泊します。
Stayed 6 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
good location, close to nice park and several restaurants nearby
Stayed 2 nights in Oct 2019

8/10 Good

cristina

Liked: Cleanliness, property conditions & facilities, room comfort

Tão perto e tão longe do centro histórico

Quarto e banheiro grandes, bom café da manhã. Hotel com decoração tradicional, localizado numa avenida bem movimentada (tem um pouco de ruído de carro dentro do quarto) onde estão localizadas as lojas de grife, sem a balburdia de turistas e camelôs mas cerca de 3 km da área histórica (Catedral de Palermo, Palazzo Normando, Quatro Canti), o que dá uma caminhada de no mínimo 30 min até o início do centro. Hotel usado por executivos e membros de cias aéreas.
Stayed 2 nights in Sep 2019

10/10 Excellent

MARIE-ANDREE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away from bustle yet close

Simply amazing and outstanding service!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione e cortesia del personale del desk La mia suite pie essendo io da solo aveva due lettini che Occupavano completamente lo spazio del salottino impedendo Anche la apertura del Frigo.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is old but expensive. It has a good location, but unless you get a good rat be ready to accept a hotel that might have been great many years ago.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
La localizzazione è molto buona/ la struttura è il servizio non sono buone. Le finestre non si chiudono ne si aprano bene, per fare la doccia bagnava tutto il bagno, il divano letto era molto scomodo con le molle rotte, la michette molto vecchia. Assolutamente da sistemare, cascava acqua dalla soffitta in bagno. Nel colazione nemmeno pane integrale.
Stayed 3 nights in Jun 2019

10/10 Excellent

Jackie, Melbourne, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was massive and had space for all of our luggage. The bathroom is lovely with a big bath. Very luxurious and comfortable for our last night in Italy. Parking out the front. Lovely, helpful staff. Worth every penny.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all. Great locatiin and excellent hotel restaurant staff.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel con posizione molto centrale, personale gentilissimo. È il mio hotel preferito a Palermo.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Old Glamour hotel needs an overhaul.

It was so so. The reception staff was great and the breakfast very good. Dinner also was good and staff nice. The condition of the hotel is run down, carpets are filthy, wallpaper peeling and tacked on with thumb tacks in places! You can see that it was at one time a beautiful hotel, it has the old world glamour. But it desperately needs to be painted, new carpets and general clean up would do this property a great service. Lots of street noise at night and a good half hour walk to the old town for tourist attractions.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale molto disponibile, stanza pulita, posizione centrale. Nel complesso, sono rimasto molto soddisfatto.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Solid Value Hotel

A good value hotel in Palermo. A bit of a walk (15-20 minutes) to the historic centre, but a good location overall. Hotel is a bit tired in spots, but still retains much of the elegance of its earlier days. Staff were, without exception, helpful and friendly.
Stayed 3 nights in Sep 2018

10/10 Excellent

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tutto molto bene

Struttura molto bella e ben curata, personale disponibile. Letti confortevoli e stanze, cosi come i bagni, molto spaziosi e puliti. Colazione molto ben assortita sia per quanto concerne il dolce che il salato. Da migliorare solo il caffè
Stayed 1 night in Oct 2018

10/10 Excellent

Mary, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice staff , good breakfast. Solid, traditional, old world Italian hotel.
Stayed 1 night in Oct 2018

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é ótimo, bem localizado, bom café da manhã, os garçons do restaurante ( jantar ) , excelentes, os do café da manhã, nem tanto. O quarto é ótimo, a acomodação para o terceiro hospede, sofa cama, nem tanto
Stayed 1 night in Sep 2018

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEWARE - TOURIST TRAP !!

Horrible!!! Dirty hotel, did not want to refund our unised days. It is a TOURIST TRAP !!
Stayed 3 nights in Aug 2018

6/10 Okay

Henry

Disliked: Staff & service
Room had no windows. We are charged parking fees although car was parked in the street one of the nights.We were led to believe breakfast was included ; to avoid discussion, we paid anyway.
Stayed 2 nights in Jul 2018

6/10 Okay

jeanmi/isa, lyon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nous avons loué 2 chambres, les deux étaient côté place donc très bruyantes. L’une avait une clim HS et l’autre une fuite dans le plafond avec un bruit de goutte à goutte insupportable la nuit...nous avons demandé l’échange, plus de bruit de circulation mais une douche bouchée et le lendemain le système d'évacuation du lavabo HS... un peu pénible quand même !!! Le petit déjeuner est très bien
Stayed 7 nights in Jul 2018

8/10 Good

Mette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt hotel i godt område.

Rigtig fint hotel med historie og sjæl. Samlet set en god oplevelse med god service og god beliggenhed. Eneste minus var at der løb vand ud på hele badeværelsesgulvet fra vores bad. Ekstra plus er, at shuttle-bussen til lufthavnen går lige foran hotellet.
Stayed 3 nights in Jul 2018

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradável

Agradável, embora ficamos apenas uma noite. Hotel bem localizado e muito conveniente para quem deseje conhecer Palermo e Região.
Stayed 1 night in Jun 2018

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service location and rooms

Excellent service - great location in high class area away from bustle of the city. Taxi rank right outside. Rooms large and comfortable. The staff super helpful and friendly - a pleasure to stay.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno per motivi di lavoro . Albergo adeguato e confortevole. Ottima colazione
Stayed 1 night in May 2018

8/10 Good

VALTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é antigo, até aí nenhum problema, gosto de me hospedar em hotéis clássicos. Mas está precisando de manutenções. Café da manhã poderia ser melhor. Pessoal mal treinado, diria até mal educado, brigando entre si diante dos hóspedes no café da manhã. Desagradável.
Stayed 4 nights in May 2018

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Soggiorno a Siracusa

Hotel accogliente e raffinato in posizione strategica. Ottima la qualità del servizio e il ristorante.
Stayed 1 night in Apr 2018