Dear Guest, Thank you for your time to write this review, i apologized for the bad experience during your visit, with regards to your booking please be inform that your booking is without breakfast and its clearly mention in your confirmation number that expedia sent to you, and since you book in Family Deluxe Room we have given you a special rate for your breakfast. Regards to the swimming pool area and the rooms we are sorry that we did not meet your expectations.  We appreciate your  feedback and we assured that we have addressed this with the team.