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Reviews of Holiday Inn Express Palatka Northwest, an IHG Hotel

2.5 out of 5
Holiday Inn Express Palatka Northwest, an IHG Hotel
3813 Reid St, Palatka, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 316 out of 469 reviews" "
Rating 8 - Good. 121 out of 469 reviews" "
Rating 6 - Okay. 17 out of 469 reviews" "
Rating 4 - Poor. 9 out of 469 reviews" "
Rating 2 - Terrible. 6 out of 469 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again
Stayed 2 nights in Apr 2024
Response from Beata - GM on 29 Apr 2024
Thank you for choosing our hotel and for your feedback! We really appreciate it! Looking forward to seeing you back soon!Sincerely,

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service and attention to details mattered
Stayed 2 nights in Apr 2024
Response from Beata - GM on 15 Apr 2024
Dear Deborah, Thank you so much for staying with us and for your valuable feedback. We appreciate your king words. We are looking forward to seeing you again.Sincerely,

8/10 Good

courtney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Shower head wonderful, but drain slow.
Stayed 2 nights in Apr 2024
Response from Beata - GM on 15 Apr 2024
Thank you for letting us know about your stay. We will take care of the slow drain right away. We are looking forward to seeing you again.Sincerely

10/10 Excellent

shayne, charlotte

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here when I come to town me and my family always choose peace and this is where we get it!
Stayed 1 night in Apr 2024
Response from Beata - GM on 15 Apr 2024
Dear shayne, Thank you for very much for your king words about our hotel. We are very happy to learn that you enjoyed your stay with us and we are hoping to see you back soon. Sincerely,

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was very pleasant. Everything was clean and in good order. We're glad we stayed here.
Stayed 1 night in Mar 2024
Response from Beata - GM on 5 Apr 2024
Dear Monica, Thank you for choosing our hotel and for your valuable feedback. We are happy to learn that you had a great experience and we are looking forward to see you back soon! Sincerely,

10/10 Excellent

Derek, Brazoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, Quiet, Easy Parking & Convenient
Stayed 3 nights in Jan 2024
Response from Beata - GM on 22 Mar 2024
Dear Derek, Thank you for choosing our hotel and for your valuable feedback. We are happy that you enjoyed your stay with us and we are hoping to see you back soon.Sincerely,

10/10 Excellent

Tim, Pride

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from Beata - GM on 22 Mar 2024
Dear Tim, Thank you for letting us know about your experience at our hotel. We are glad to learn that your was good. Come back to see us again!Sincerely,

10/10 Excellent

JOY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best thing about our stay was the staff. Everyone was extremely friendly, helpful and welcoming. They made our visit so much better than it could have been.
Stayed 6 nights in Jan 2024
Response from Beata - GM on 6 Feb 2024
Dear JOY, Thank you so much for taking your time and letting us know about your stay. Our goal is to provide great service to our guests and we are always happy to learn that we did a good job. Thank you so much for your kind words! Sincerely,

10/10 Excellent

Melissa

Travelled with partner
Noisy AC/Heat unit.
Stayed 3 nights in Dec 2023
Response from Beata - GM on 8 Jan 2024
Thank you for the feedback, Melissa and for bringing it to our attention. We'll definitely check on it to make sure it operates properly. We are looking forward to seeing to back soon!

10/10 Excellent

Yanet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Beata - GM on 8 Jan 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We are hoping to see you back soon.

6/10 Okay

Aramelys

Stayed 2 nights in Dec 2023
Response from Beata - GM on 8 Jan 2024
Thank you for taking the time to share your experience. We're sorry to learn that your recent visit wasn't completely up to your expectations. We hope to have the opportunity to serve you better in the future

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thw staff was effficient and friendly. Everything was clean and the hot breakfast was very good.
Stayed 3 nights in Dec 2023
Response from Beata - GM on 2 Jan 2024
Dear Tammy,Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beata - GM on 2 Jan 2024
Dear Sandy, We are incredibly grateful that you took the time out to leave us a 5-Star review. We are looking forward to seeing you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy our stay.
Stayed 1 night in Dec 2023
Response from Beata - GM on 4 Jan 2024
Dear Michael, Thank you so much for this review. We really appreciate you being our guest. We’re here for you anytime.Sincerely,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a clean, spacious room.
Stayed 2 nights in Dec 2023
Response from Beata - GM on 28 Dec 2023
Dear James,Thank you for your choosing our hotel. We appreciate your feedback. We are hoping to see you back soon!Happy New Year.Sincerely,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and nice staff.
Stayed 1 night in Dec 2023
Response from Beata - GM on 4 Jan 2024
Dear Rachel,We really appreciate you taking the time to letting us know about your stay with us. We look forward to seeing you again soon.Sincerely,

10/10 Excellent

Dominique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

rebecca

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Carla

Stayed 1 night in Oct 2023
Response from Beata - GM on 7 Nov 2023
Thank you for your feedback! We are happy to learn that your stay was great. We are looking forward to see you back soon!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, exceptionally clean room, extensive breakfast selection. PERFECT in every way!!
Stayed 1 night in Sep 2023
Response from Beata - GM on 22 Sept 2023
Dear Victor, Thank you for your feedback. We are thrilled to hear that you had a great stay! Come back to see us again soon!Sincerely,

8/10 Good

Daniel

Stayed 2 nights in Sep 2023

8/10 Good

Myishea

Stayed 2 nights in Sep 2023

10/10 Excellent

Jan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Beata - GM on 22 Sept 2023
Dear Jan,Thank you very much for choosing our hotel! We are happy that you enjoyed your stay with us! Sincerely,

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property good for business travler
Stayed 1 night in Aug 2023

8/10 Good

Mathew, Lake City

Travelled with family, Business traveller
Liked: Amenities
Great experience. The room was clean and the staff was very kind. Thank you.
Stayed 1 night in Jul 2023
Response from Beata - GM on 25 Sept 2023
Thank you for your feedback!

8/10 Good

Pablo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Willfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2023
Response from Beata - GM on 24 Jul 2023
Thank you so much for your feedback! We really appreciate it! See you next time!

10/10 Excellent

Melissa

Stayed 1 night in Jul 2023
Response from Beata - GM on 24 Jul 2023
Dear Melissa,Thank you for choosing our hotel. We are happy to learn that you had a great stay with us. We are looking forward to see you back soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Great breakfast. Clean rooms.
Stayed 3 nights in Jul 2023
Response from Beata DiCarlo - GM on 11 Jul 2023
Dear Keith,Thank you for your feedback. We are very happy that you had a great stay with us, the breakfast was great and our staff was friendly. We are looking forward to see you back soon.Sincerely,

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had no issues during our stay, staff was kind, rooms were clean and the breakfast provided was good.
Stayed 3 nights in Jun 2023
Response from Beata DiCarlo - GM on 11 Jul 2023
Dear Crystal,Thank you for choosing our hotel during your recent visit to the Palatka area and for taking your time to review our hotel. We are very happy to learn that all was good, that our staff was kind and that you enjoyed our breakfast.We are hoping to see you back soon.Sincerely,

10/10 Excellent

Roosevelt

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family emergency visit
The hotel staff was very friendly and the rooms had plenty space for comfort. Parking was available at all times and there wasn't any non hotel guess hanging around the area.
Stayed 3 nights in Jun 2023
Response from Beata - GM on 6 Jun 2023
Dear Roosevelt, Thank you for choosing our hotel during your recent visit to the Palatka area and thank you so much for your feedback. Our guest satisfaction is our main goal and we are happy to learn that it was achieved. We are hoping to see you back soon!Sincerely,

8/10 Good

Andrew

Stayed 2 nights in Jun 2023
Response from Beata - GM on 3 Jul 2023
Thank you for choosing our hotel! We are looking forward to see you back soon!Sincerely,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blue Crab Festival
Was just what we wanted for Blue Crab Weekend. Close to facility and late night snacks!
Stayed 2 nights in May 2023
Response from Beata - GM on 6 Jun 2023
Dear James, Thank you for letting us know about your stay. We are delighted to learn that it was great and we are looking forward to see you back soon! Sincerely,

8/10 Good

Veita

Travelled with family
Liked: Staff & service, property conditions & facilities
Property itself is OK. The location is no very appealing.
Stayed 2 nights in May 2023
Response from Beata - GM on 8 Jun 2023
Hello,Thank you for choosing our hotel and for your feedback. I'm happy to learn that your stay was good and I'm sorry to learn that you were not happy with our location. I'm hoping that you will stay with us again!

6/10 Okay

Lester

Travelled with partner
The bed was very comfortable. There were mostly big contractor pickups and larger trucks in the parking lot. The breakfast was really mediocre. The TV channels were hard to figure out. The room coffee was very poor. The entry lock on the room door required a special technique to get it to work. We needed assistance with that originally. Service was good however.
Stayed 2 nights in May 2023
Response from Beata - GM on 19 May 2023
Hello Lester,Thank you for your feedback. I'm very sorry to learn that you didn't like our breakfast and coffee in the rooms. I'm glad that we were able to assist you with the door and that our staff provided you with good service.We are hoping that in the future you will give us another chance and stay with us again.Sincerely,

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it
I only stayed one night for a quick trip but the staff was very friendly and kind and the room was huge! Breakfast was very good and the lady in the breakfast area (sorry didn't get her name) was so kind and always had a smile on her face. Bed was also very comfortable. Would definitely recommend.
Stayed 1 night in May 2023
Response from Beata - GM on 15 May 2023
Dear Allison,Thank you so much for letting us know about your stay and our staff. I'm very happy to learn that you enjoyed the room with the comfortable bed and our breakfast. I really appreciate your kind words of recommendation . We all are hoping to see you back soon!

10/10 Excellent

Shannan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Friendly Hotel
Stayed 1 night in Apr 2023
Response from Beata - GM on 15 May 2023
Dear Shannan, Thank you for choosing our hotel. We are very happy that you and your family had a great stay with us! WE are looking forward to see you back soon!

10/10 Excellent

Karrie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and breakfast absolutely made this stay a 5* for us!! Keep up the great work.
Stayed 2 nights in Apr 2023
Response from Beata - GM on 10 Apr 2023
Dear Karrie,Thank you very much for your feedback and for your kind words of appreciation for our employees. We are very happy to learn that you had a great stay with us and we are looking forward to seeing you back soon!

8/10 Good

VANESSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice, clean and quiet. The only thing I would complain is that it has terrible water pressure.
Stayed 1 night in Mar 2023
Response from Beata - GM on 27 Mar 2023
Dear Vanessa, Thank you for your valuable feedback. I'm not sure about the water pressure in your room during your stay. For your information: our shower heads can be set on few different settings with a softer or stronger water flow. I hope this will help during your next stay with us. Sincerely.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Coffee and breakfast options were great!
Stayed 3 nights in Mar 2023
Response from Beata on 23 Mar 2023
Dear Jonathan,Thank you for choosing our hotel and for your feedback. We are looking forward to seeing you back soon.Sincerely,

8/10 Good

Margaret

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hallways needed vacuuming. Room was clean to beds, but between bed and windows, lots of fruit loops on floor. Desk area needed a wipe down.
Stayed 1 night in Feb 2023
Response from Beata - GM on 15 Mar 2023
Dear Margaret,Thank you for choosing our hotel and for your valuable feedback. I apologize that the room was not properly vacuumed and that the front desk agents didn't keep their desk clean. I would like to assure you that we use feedback, such as yours, to continuously make changes to our brand to improve the guest experienceWe hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Louann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Beautiful room very comfortable
Stayed 2 nights in Feb 2023
Response from Beata - GM on 22 Feb 2023
Thank you for taking your time and letting us know about your experience at our hotel. We are delighted to learn that you had a great stay. Pls. visit us again soon!

8/10 Good

Gail

Stayed 2 nights in Jan 2023
Response from Beata - GM on 14 Feb 2023
Thank you for your feedback. We are happy to learn that you had a good stay with us and we are looking forward to see you back soon.Sincerely,

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but needs to fix ac issues
Staff is courteous and hotel is very clean. My only complaint is that the air conditioner resets to 80 after an hour so of turning it down. Didn’t sleep much due to having to get up and turn ac back down every few hours during the night so that we could sleep comfortably.
Stayed 1 night in Feb 2023
Response from Beata - GM on 13 Feb 2023
Hello Candice,Thank you for choosing our hotel and for your valuable feedback. I'm glad that you had a good stay and I apologize for the issue with the AC thermostat. This particular one is a bit tricky but we put more detailed manual on it to make sure that it will not cause any more confusion. We are hoping to see you back soon! Sincerely,

8/10 Good

Tyasia

Liked: Cleanliness, staff & service, property conditions & facilities
Ng

2/10 Terrible

Gerald

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Parking lot was to small no place to park
Stayed 5 nights in Jan 2023
Response from Beata - GM on 23 Jan 2023
Dear Gerald,Thank you for staying with us and for your feedback. I apologize that you had a problem finding an empty spot at our parking lot. We have 72 rooms and 72 parking spots. I understand that someone was taking more than one spot and it created the issue. Anytime you have a problem pls let the front desk agents know and they will be happy to assist you in finding a spot to park. I hope that you will stay with us again.Sincerely,

10/10 Excellent

Bobby

Stayed 1 night in Jan 2023

2/10 Terrible

rachelle

Stayed 1 night in Jan 2023