Search Lodges in Pacific West

"Breakfast was great every morning, and the staff was very helpful—especially when we had early excursions, providing breakfast boxes for convenience. Unfortunately, the pool staff was often rude and seemed irritated, particularly regarding towels. The room’s air conditioning wasn’t very effective, which made it uncomfortable at times. The door leading to the pool area was also broken, making it difficult to go in and out while keeping the room cool. The bathroom has a glass door, which offers little privacy if you’re sharing the room. On a positive note, housekeeping did a good job overall, although they occasionally came in while we were still asleep or napping. "

"Room was clean when i let her clean 3 times. Some staff need improvement in customer service. Breakfast was good. Towel person shouldnt have favorites when giving towels away. When asking for a meal by the pool side takes over hour as they concentrate on people that spoke spanish and had a pick bracket. Canceled my food order. Had a situation someone knocked in my room at 3:45am as im a solo transfer got really scared. Notified reception they would advise security would have been appreciated if they came back to me with outcome."

"The room was very clean, staff was friendly and accommodating....getting around was easy. Would stay at this hotel again "

"Room was outdated, no facial mirror, poor lighting and too few towel bars."

"The entire room and floor 16 smelled like Mildew mold. I asked to change rooms but was denied because “the whole hotel was booked” and instead was given a dehumidifier to help but it had to keep being emptied so it was annoying. The fire alarm went off several times in the middle of the night jolting us awake and went off for at least 5-6 minutes the first time. The front desk did not seem concerned and said not to worry. It went off again and again until around 2/3 in the morning for a few seconds to a minute each time. The pool looks nice from afar but had weird white film and foam clouding the water. Will never stay again!!!! "

"Breakfast was great and Shops being nearby was fantastic, especially for my daughter"

"Ok"

"I Loved my stay at the Hyatt Regency! Very clean environment and the food was great. Oh and the staff were so friendly! Will be back soon! "

"It was my third time at this Riu and I always recommend it to everyone. I traveled with my 3 small kids and they loved the Infinity pool. I used RiuLand as much as I could. The kids loved spending time in the childcare. Lucas and Alvin were great bartenders at Limon Bar. I also recommend getting a spanish coffee and going to see the sunrise"