View from property
Check availability

Reviews of Island Villa

3 out of 5
Island Villa
Yasi Circle, Pacific Harbour

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 2 out of 8 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Salome

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great place
Stayed 2 nights in Jul 2022

10/10 Excellent

Sweet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in was a little rocky as they had double booked us and another family. Thankfully I was there 2 hours earlier and got to check in before the other family arrived. The caretaker/manager was so helpful and nice. She did all our laundry before we could blink it was gone and back, clean and folded. She always arrived early with a full breakfast. She was helpful with any information I needed. The only thing I’d suggest is getting better wifi as we could never get a connection. Also, the air conditioning leaks onto the beds. Otherwise everything else was perfect.
Stayed 4 nights in Apr 2022

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from watty on 1 Mar 2020
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

2/10 Terrible

ashley

Disliked: Cleanliness
False advertising for private room
First off false advertising for private room no cookware, No cooktop, no utensils , No freezer / refrigerator , Not even bottled water was provided There was dirty hand towel in the bathroom, who even does that to their guests Didn't feel like going for breakfast which was provided but in the next door Villa where the reception is located If your reading this hotels.com and tourism Fiji, I want a refund. Paid $84.00usd for something worth $25Fiji dollars All I want is a refund Plus no sign outside to locate this place. No sign where the reception is. When I arrived there was no-one there. Waited 10 minutes Started worrying I'll have go back with taxi waiting. No number on the hotels.com website to call And luckily the reception staff arrived to check me in Private room is inside a house which also rented as hotel room.
Stayed 1 night in Nov 2019
Response from watty on 24 Feb 2020
“Thank you for bringing this to our attention. We’re sorry you had a bad experience.We’ll strive to do better. ”

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent location and very clean
Stayed 5 nights in Feb 2019
Response from watty on 24 Feb 2020
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from watty on 24 Feb 2020
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
I booked and they canceled me without letting me know on a specialist holiday like Xmas: totally unacceptable
Stayed 4 nights in Dec 2018
Response from watty on 24 Feb 2020
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely new house with pool. Great hospitality & service. Breakfast a real bonus! A sign outside the villa would assist in locating though.
Stayed 1 night in Nov 2018
Response from watty on 24 Feb 2020
Dear Traveler Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.“Thank you for letting us know about this. Your feedback helps us get better. We have looked into this issue and have resolve it promptly and accurately.”