Book a Pacific Cottage

"I arrived at hotel and met reception staff for check in. Drama starts!! I was told that since you booked through 3rd party such as expedia, you could not be,checked in. The reason being the price gave by expedia to me is what expedia trying to pay to hotelm Hotel doesnot agree with that rate. I was asked to call expedia customer service and solve the issue with them as if i negotiated rate between hotel and expedia. I was waiting in lobby and calling expedia. I was on call with expedia for 3 hours. I was not allowed to check in until i Pay the difference between what expedia paid vs theor e,pected rate. Finally, i paid difference and then allowed to check in after 3 hours. I was also told that i will not get recepit of what i paid. This is worst experience at this hotel. Room was clean and parking was,safe. After 2 days of stay, i tried to get receipt in the morning,from manager. She was kind to give the,same. I should not have to go through issues between hotel and expedia for 3 hours. This is unfair. Please think about it and decide best action."

"Horrible stay. Booked 3 nights and beds were hard as a rock. Bathroom is tiny and not vented. Staff was not helpful at all. Breakfast was typical but no plates. Had someone's scabs in our sheets and staff could careless. Won't ever stay at this hotel again. Not worth the money and staff was not helpful whatsoever!"

"Well I’m not a complainer, but we thought the casino was not the cleanest, empty beer cans full ashtrays and not sure when the last time a machine was wiped off. We went to the sports bar for a quick dinner and a couple of drinks the waitress was ok but they can’t answer a question. Never got the drink that I ordered, finally told them to forget it. Anyway make sure you have your hand sanitizer if you plan on spending time in the casino! "

"Everything was great. It was the first time I have had a hotel with our wash cloths to shower with but otherwise great."

"Overall a good stay. Would stay there again."

"The room was clean and spacious, but that's about the only positive. The clerk at check in seemed like I was bothering her by being there; the parking lot was sketchy. When I went to my room, the room next door had 2 folding chairs outside and an ashtray that must have had 30+ cigarette butts in it on the ground. The TV in my room didn't work, but that really didnt matter because there was no remote. The entire place was overrun with weeds and grass that desperately needed mowing. With a little care, this could be a very nice property, but no one is putting in any effort."

"Staff were friendly and attentive"

"It was great the place smelled like sandalwood and it was amazing. The staff was very helpful and friendly."

"Perfect! "