Hotel Emily

Property class: 3.5

Choose dates to view prices

Consider a stay at Hotel Emily and take advantage of dry cleaning/laundry services, a fireplace in reception and a 24-hour business centre. Treat yourself to spa services, such as a massage or a body scrub. The on-site Mexican cuisine family restaurant, Restaurante Chips, offers breakfast, lunch, dinner, light fare and children's meals. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Business services
  • Laundry room
The current price is NZ$99
includes taxes & fees
3 Nov - 4 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

A hotel room with two beds, a desk with a laptop, a dining table with breakfast, and a bathroom door.

Standard Double Room

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

A hotel room with a bed, bedside table with a lamp, a dining table with breakfast items, a vase with flowers, and a desk with a laptop.

Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a desk with a television, a dining table with chairs, and a vase with flowers.

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
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About the area

Located in Pachuca, Hotel Emily is in the city centre. Hidalgo Theater and International Soccer Hall of Fame are local attractions and those in the mood for shopping can visit Plaza Universidad Shopping Center and Galerias Pachuca Mall. Consider Salones Perla for a night out or El Rehilete Museum if you're travelling with kids. Visit our Pachuca travel guide
Map
Plaza Independencia S/N, Col. Centro, Pachuca, HGO, 42000

What's nearby

  • A cityscape with a prominent clock tower, a bustling square, and a hillside with buildings.
    Independence Square
    1 min walk - 0.0 km
  • A cityscape with a prominent clock tower, a river, and a hill with a flag.
    Monumental Clock of Pachuca
    2 min walk - 0.2 km
  • Hidalgo Theater
    9 min walk - 0.8 km
  • Center of Art and Philosophy
    10 min walk - 0.9 km
  • Cuartel De Arte Museum
    10 min walk - 0.9 km

Getting around

  • Benito Juarez International Airport (MEX)
    97 min drive

Restaurants

  • El Manzanillo Restaurante
    4 min walk
  • Restaurante Mina La Blanca
    2 min walk
  • Burger King
    2 min walk
  • Tortas de Asado La Puerta del Sol
    2 min walk
  • Santo Gallo
    2 min walk

About this property

Hotel Emily

  • Family-friendly hotel in the city centre
  • Take advantage of dry cleaning/laundry services, a fireplace in reception and a 24-hour business centre at Hotel Emily. Treat yourself to spa services, such as a massage or a body scrub. The on-site Mexican cuisine family restaurant, Restaurante Chips, offers breakfast, lunch, dinner, light fare and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar.
  • You'll also enjoy the following perks during your stay:
    • Free self-parking and valet parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and supervised childcare (surcharge)
    • A banquet hall, a vending machine and smoke-free property
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 69 rooms feature comforts such as premium bedding, as well as perks such as free WiFi and safes.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • 32-inch plasma TVs with cable channels
    • Coffee/tea makers, daily housekeeping and desks

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9.0 out of 10, Wonderful, 456 reviews
The price is NZ$79
includes taxes & fees
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Frequently asked questions

Is Hotel Emily pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Emily?

As of 1 Nov 2026, prices found for a 1-night stay for 2 adults at Hotel Emily on 3 Nov 2026 start from NZ$99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Emily?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Emily?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Emily?

Checkout is at noon.

Does Hotel Emily provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 2400 per vehicle applies.

Where is Hotel Emily located?

Located in the heart of Pachuca, this family-friendly hotel is steps away from Independence Square, Monumental Clock of Pachuca and Mineria Museum and Historical Archive. Hidalgo Theater and National Photography Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Emily Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 429 out of 697 reviews
Rating 8 - Good. 199 out of 697 reviews
Rating 6 - Okay. 43 out of 697 reviews
Rating 4 - Poor. 13 out of 697 reviews
Rating 2 - Terrible. 13 out of 697 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel. Awesome location. Very clean, and very comfortable.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, clean and the staff very friendly!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I love this hotel.

My family and I have stayed multiple times and the service never disappoints. Great location, kind staff, and comfortable rooms, not much I can ask for.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk amazing job amazing costumer services and very friendly staff
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The service in the restaurant was particularly good. The bed was very comfortable and the room was very clean.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could sound generic, but the place was really great. I really like that they have some kind of a private garden for the pets as part of the room
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, with easy access. Parking is underground and tricky to enter, valet option available. Clean and quiet rooms. I’ll defiantly will consider it on my next trip.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, walkable to shopping areas including the market and a variety of restaurants to please you palate. The personal is outstanding answering any questions and directing to possible places.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

The location was amazing. We got a room with a wonderful view to the monumental clock. The staff was great and super helpful.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. Very clean, cozy, comfortable in historical center of the town. People at the reception were very nice, professional and helpful. It was great experience overall.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The view

Beautiful view from my room looking at the clock square.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hotel Emily and give it five stars. It is not super fancy, but I love the location. For my purposes, the room was fine. I absolutely loved their workout room which I frequented three times over four nights, because of the view. If you don’t speak Spanish, sometimes it is hard to communicate with staff since they don’t all speak English super well - but they are friendly and helpful. I recommend it.
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Liked: Amenities
The hotel part was excellent. The restaurant however was not. We stayed for 8 nights. The day we arrived we went to have breakfast and the waiter tried to overcharged us but before that we ordered pancakes and he brought 1 small packet of syrup which was not enough for 3 pancakes so we asked for some more and when the bill came we saw that we were charged for the extra syrup. So he overcharged us on the meal plus the charge on the syrup. Also this is the first and only one restaurant that wanted to charge us for an ice bucket when they do not have refrigerators in the room or a/c and the days were warm.
Stayed 3 nights in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
If your visiting as a tourist its best to stay by the clock tower in the historic district. This is where Hotel Emily is. There is another hotel with same owner, same furnishings, same bedding across the plaza called Hotel Crios. I stayed at BOTH on this same trip.j I paid more for the Hotel Crios to get a nice room and it had 2 balconies both overlooking the plaza. It was really large too! I was able to check in a few hours early. At Emily I paid somewhat less, I dont have the figure but the room was half the size at best. NO BALCONY, and the view of run down buildings behind and a barking dog in the house behind. A fence covered with broken glass separates. I went from a plaza great view to a lousy rear view with barking dog. . I also had to wait until 300pm to check in time. At Crios I got in 2 hours early. Each had a coffee machine where you get the first one free and the bag at Crious had everything and the one at Emily was different brand and missing items inside. Emily has a restaurant and Crios does not but I didnt eat there. I prefer to get out on the town. The floors at Emily are half floors, so you still have to walk up or down a 1/2 floor and that kind of stuff subjects you to more noise from open spaces. Not good for the elderly or those with limitations.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in the heart of Pachuca. Beautiful city. Great hotel and the price was great for the stay.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Great morning buffet on the weekend
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All the beautiful details in the hotel.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer services Perla and Johana are amazing at front desk
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
In the centre of town, close to everything.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
You have almost everything that you need around this area.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
It was good for what it was. One day and night prior to heading to grutas tolatonga
Stayed 1 night in May 2025