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Casa Basalto

3.5 star property
Hotel with free parking, 5-minute walk to Galerias Pachuca Mall

Choose dates to view prices

This modern retreat near Galerias Pachuca Mall offers a sunny terrace for relaxation and the Dolina restaurant with authentic Mexican dishes. Guests love the in-room WiFi, convenient coffee shop, coworking spaces, and spectacular panoramic views.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Room service
  • Air conditioning
  • 24/7 front desk
The current price is NZ$124
includes taxes & fees
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite, 1 Bedroom, Accessible

Deluxe Suite, 1 Bedroom, Accessible

Deluxe Suite, 1 Bedroom, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Private indoor hot tub
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Premium bedding
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 24 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Smart TV
Blackout curtains
Premium bedding
Pillow-top bed
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Avenida Camino Real de la Plata #206, Col. Zona Plateada, Pachuca, HGO, 42084

What's nearby

  • David Ben Gurion Park - 2 min walk - 0.2 km
  • Galerias Pachuca Mall - 5 min walk - 0.5 km
  • Auditorium Gota de Plata - 7 min walk - 0.6 km
  • Hidalgo Stadium - 5 min drive - 2.7 km
  • Monumental Clock of Pachuca - 15 min drive - 6.4 km

Getting around

  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 60 min drive

Restaurants

  • ‪Cake House - ‬5 min walk
  • ‪Singular Cocina de Brasa - ‬4 min walk
  • ‪La Tartine - ‬2 min walk
  • ‪Tabi - ‬4 min walk
  • ‪Entre Fuegos - ‬4 min walk

About this property

Casa Basalto

Hotel near Galerias Pachuca Mall
Located close to David Ben Gurion Park and Auditorium Gota de Plata, Casa Basalto provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. The on-site Mexican cuisine restaurant, Dolina, offers breakfast, lunch and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour business centre.
Other perks at this hotel include:
  • Free self-parking
  • Continental breakfast (surcharge), express check-out and tour/ticket information
  • A TV in reception, a front desk safe and a lift
Room features
All rooms are individually decorated, and include comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 40-inch Smart TVs with satellite channels
  • Coffee/tea makers, heating and daily housekeeping

Similar properties

Front of property

Camino Real Pachuca

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,003 reviews
The price is NZ$157
includes taxes & fees
23 Nov - 24 Nov
Camino Real Pachuca

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday continental breakfast available 8:00 AM to noon for a fee: MXN 149 for adults and MXN 149 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Dolina

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 500
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 350 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately MXN 149 for adults and from MXN 149 for children
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Property is also known as

Casa Basalto Hotel Pachuca
Casa Basalto Hotel
Casa Basalto Pachuca
Casa Basalto Hotel
Casa Basalto Pachuca
Casa Basalto Hotel Pachuca

Frequently asked questions

Is Casa Basalto pet-friendly?

Yes, this hotel allows pets (limit 1 total). There's a fee of MXN 350 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Casa Basalto?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Casa Basalto on 4 Nov 2025 start from NZ$123.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Casa Basalto?

Self-parking is free at this property.

What time is check-in at Casa Basalto?

Check-in start time: 3:00 PM; check-in end time: midnight. Early check-in is available for a fee of MXN 500 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Casa Basalto?

Checkout is at noon. Late checkout is available for MXN 500 (subject to availability).

Where is Casa Basalto located?

Situated in a shopping district, this hotel is within a 10-minute walk of David Ben Gurion Park, Galerias Pachuca Mall and Auditorium Gota de Plata. Hidalgo Stadium and El Rehilete Museum are also within 2 mi (3 km).

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Casa Basalto Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 185 out of 285 reviews
Rating 8 - Good. 67 out of 285 reviews
Rating 6 - Okay. 20 out of 285 reviews
Rating 4 - Poor. 8 out of 285 reviews
Rating 2 - Terrible. 5 out of 285 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Martin

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are clean the location is centrally located however the AC unit is controlled by hotel management and not you so if you travel during warm days be aware it will be very uncomfortable warm room.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024

6/10 Okay

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have no closet! No removable hangers in a cabinet, difficult to hang cloth and not high enough to keep the cloth hanging correctly. Hotel is a mix of new and very old, they still have entry door locks with keys, very inconvenient; They have “push here” stickers in the draw cabinets and a glass water bottle with peel off sticker of the hotel’s name where you can buy it :( They have a great restaurant attached to the lobby with great food, had breakfast twice and it was good, other than that, hotel, price and are is very good
Stayed 2 nights in Jun 2023

10/10 Excellent

Débora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación bonita, grande, en excelentes condiciones. Es verdaderamente Pet Friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Contacto

Liked: Cleanliness, amenities, property conditions & facilities
Excelente, servicio.
Stayed 1 night in Sep 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para hospedarse
Stayed 1 night in Sep 2025

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Atencion buena e intalaciones adecuadas, puntos a mejorar anuncian que tienen Gym y no tiene su gym es una bicicleta fija descompuesta, y la insonorizacion de las habitaciones es mala, se escucha literal todo de las habitaciones contiguas
Stayed 2 nights in Aug 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tal vez lo que podría mejorar es el estacionamiento, es muy pequeño y mi auto no pudo descender por la rampa, por lo que tuve que dejarlo afuera para no dañarlo en los primeros días.
Stayed 2 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2025

10/10 Excellent

ruben enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación y excelente atención
Stayed 1 night in Jun 2025

6/10 Okay

Dr Raúl

Liked: Cleanliness, staff & service, amenities
Toda la noche se escuchó el ruido de los otros departamentos definitivamente no se pudo descansar a gusto
Stayed 1 night in Jul 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable estancia
Stayed 1 night in May 2025

10/10 Excellent

ANA CECILIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente. Siempre es nuestra opción preferida cuando visitamos Pachuca.
Stayed 1 night in May 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deberían de abrir el Restaurante en Domingo o terner servicio al cuarto
Stayed 1 night in Apr 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel estaba muy limpio y la habitación muy amplia
Stayed 1 night in Apr 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel y Restaurante Muy buen servicio y atencion
Stayed 1 night in Apr 2025

6/10 Okay

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities

Quizá tuve mala suerte

Me atrajo mucho esta propiedad porque tenia muy buenas reseñas en la página de Hoteles.com y la página de Internet del hotel prometia mucho. El personal de recepción fue muy amable y es quizá su mejor carta, pero el hotel tiene problemas de diseño y operación graves, por ejemplo, yo nunca pude regular la temperatura del agua en la regadera ya que cuando crees que lo has logrado, al siguiente segundo el agua sale helada o hirviendo y tienes que salirte sel chorrl de inmediato, esto resalta la mala idea de no tener piso antiderrapante en la regadera, tiene cintas antideslizantes, pero claro, hay zonas del piso muy resbalosas. Los canales de TV, pese a tener televisión por cable, pones un canal y pueden pasar hasta 30 segundos con la pantalla en negro antes de que la imagen aparezca. Su estacionamiento es muy reducido y cuesta trabajo maniobrar al interior, el techo es demasiado bajo, asi que al abrir tu cajuela, debes detenerla para que no golpee las tuberias que pasan por el techo. La verdad es que esperaba mucho más y me voy decepcionado del hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Silverio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy accesible
Stayed 1 night in Mar 2025

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó el lugar, es bonito, tranquilo y fácil de llegar
Stayed 1 night in Mar 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
La suite es muy amplia y aislada de ruidos externos. Mi familia y yo disfrutamos de un excelente fin de semana en sus instalaciones.
Stayed 1 night in Feb 2025

10/10 Excellent

Alan

Liked: Amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2025

10/10 Excellent

LEONARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno y buen servicio, lo recomiendo
Stayed 2 nights in Jan 2025

8/10 Good

Liz

Liked: Cleanliness, amenities, property conditions & facilities
El inmueble esta estuoendo, el servicio a la habitacion es incompleto ya que no recogen los platos sucios, no comoletan el servicio, no manejan terminal por lo que se debe estar pasando a pagar directamente. Es un lugar donde hay mucho ruido en fin de semana, los bares y sañones de fiestas hacen que se hospeden oersonas que van de fiesta pornlo que no se respeta el horario de cero ruido despues de las 10 pm. Es limpio, recepcion amable, comida rica y de calidad. Ruidoso en fin de semana, no se descansa bien.
Stayed 1 night in Dec 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para hospedarse.
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena relación precio calidad
Stayed 1 night in Sep 2024