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Dear Tabatha,Thank you for taking the time to share a review about your recent visit. We're glad to hear you enjoyed your time with us. Thanks again. We look forward to your next stay.Warm Regards,George KatzGeneral Manager
Dear Gabriel,Thank you very much for the five-star review. We are thrilled our great location and wonderful amenities were everything you needed for a perfect stay. It was our honor to have you join us at Marriott Kansas City Overland Park, and we look forward to your next visit. Warm Regards,George KatzGeneral Manager
Upon entering, the cleanliness in whole was very apparent. My stay was very nice. On my second night, the only small but somewhat disturbing issue was that there were minors in the room next to mine and when they arrived, they were very loud. Anything that could be done to help with that would have been great. Thank you all for a great stay.
Diana
Stayed 2 nights in May 2024
Response from General Manager on 10 May 2024
Dear Diana,Thank you for highlighting the cleanliness and overall positive experience at Marriott Kansas City Overland Park. We are thrilled to hear that your stay was enjoyable. Regarding the noise issue from the minors next door, we are committed to ensuring a peaceful environment for all our guests and will consider measures to better manage such situations. We look forward to welcoming you back for another great stay!Warm Regards,George KatzGeneral Manager
Everyone was friendly, clean rooms, everything was as it should be.
Nicole
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Nicole,Thank you for choosing to stay with us at Marriott Kansas City Overland Park. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. We hope to welcome you back again soon.Warm Regards,George KatzGeneral Manager
Everything was clean and check out was a smooth process.
Estrella
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Estrella,Thank you for your review! We're delighted to hear that you found everything clean and that the checkout process was smooth. We strive to provide a seamless experience for our guests, and we're glad we met your expectations. We look forward to welcoming you back soon!Warm Regards,George KatzGeneral Manager
Room was very clean, overall the entire place was nice. The parking lot was fenced and was in a very nice area. The beds and pillows were very comfortable and the showers were very nice as well. Would definitely stay again
Taylor
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Taylor,It was truly a pleasure to host your recent stay at Marriott Kansas City Overland Park. We're delighted to hear we were able to deliver an enjoyable experience and that you appreciated our safe parking area and comfortable accommodations. It's also great to know that you found the beds to your preference too. Thank you for sharing your positive rating, and we hope to have the opportunity to welcome you back the next time you're in the area.Warm Regards,George KatzGeneral Manager
Dear Jessica,It was a pleasure hosting you at Marriott Kansas City Overland Park! We're glad you enjoyed your visit, and we hope to see you again soon.Warm Regards,George KatzGeneral Manager
Dear Dileep,Thank you for choosing Marriott Kansas City Overland Park! We strive to create memorable moments, and it's great to know we hit the mark. Our team can't wait to have you back for another fantastic stay.Warm Regards,George KatzGeneral Manager
Dear Nichole,Thank you for your recent stay at Marriott Kansas City Overland Park. We are happy to hear about your great experience. Thank you again for your review, and we hope to host you again soon.Warm Regards,George KatzGeneral Manager
The room itself was very nice and clean. The pillows were the usual pancake pillows and they didn’t have black out curtains which was disappointing. The Jacuzzi was out of service and then the elevator started malfunctioning so we had to take the stairs alot since we stayed two days. The Starbucks in the hotel was pretty convenient even though they made drinks with no urgency whatsoever.
Katherine
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Katherine,Thank you for choosing to stay with us during your recent trip. While we're glad you enjoyed our pristine accommodations, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any discomfort you experienced in your room and for any inconvenience you encountered with some of our amenities. Your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.Warm Regards,George KatzGeneral Manager
Hotel was nice. Breakfast buffet was pricey. Lot of traffic on the Interstate next to the property.
Matt
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Matt,Thank you for taking the time to leave a review. We appreciate your feedback, which helps us evolve as a destination. We hope you'll come back soon so we may have the opportunity to provide you with a five-star stay.Warm Regards,George KatzGeneral Manager
Dear Steven,Thank you for being our guest at Marriott Kansas City Overland Park. Our team is pleased you appreciated our location near restaurants and retail stores. Please join us again next time you're in town. Warm Regards,George KatzGeneral Manager
2/10 Terrible
Johnny
Business traveller, Travelled with pets, Travelled with partner
This is by far the worst hotel I’ve ever stayed at! You can check my history on here so there’s proof I’ve been to so many hotels and this one is by far the worst one!
Johnny
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear JohnnyWe appreciate your feedback regarding your recent stay. It saddens us to hear that you did not have an ideal experience, and it's unfortunate that we did not meet your expectations. Your concerns are appreciated, and our team considers it an opportunity to continually improve our conditions for our great guests. That said, it was a pleasure welcoming you, and we hope that you consider staying with us again for an exceptional visit more in line with our high standards.Warm Regards,George KatzGeneral Manager
2/10 Terrible
Damian
Business traveller
18 Mar 2024
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Damian
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Damian,We regret that your recent stay may not have met your expectations. Specific feedback serves us best, so please consider reaching out and letting us know where we fell short so we can work to make positive changes. Thank you, and we hope to hear from you.Warm Regards,George KatzGeneral Manager
Dear Charisse,We're delighted you enjoyed your stay at Marriott Kansas City Overland Park! Please come see us again soon.Warm Regards,George KatzGeneral Manager
Dear Meri,Thank you for your review and for giving us a perfect rating! We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. It was a pleasure having you here, and we hope you return soon.Warm Regards,George KatzGeneral Manager
There was a lightbulb missing. Outlets are loose . TV remote and station access iffy.
Beds excellent along with key.
Zephyr was outstanding.
Checkin very good.
Harry
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Harry,Thank you for sharing your detailed feedback with us. We're glad you found our beds excellent and enjoyed your interaction with Zephyr. However, we're concerned about the issues with your room's amenities, and we'll address these promptly to enhance your future experiences. We appreciate your acknowledgment of our check-in process and look forward to welcoming you back for an even better stay.Warm Regards,George KatzGeneral Manager
Hotel food is very good. Staff is friendly and helpful. Room was clean, serviced each day. Best gym I've seen. Only complaint is bed was not as soft as I like. Would recommend.
Deborah
Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Deborah,Your recommendation is greatly appreciated, and we are delighted you enjoyed our comfortable rooms, friendly staff, and state-of-the-art fitness center. We would be grateful to host you again, so please come back and see us at Marriott Kansas City Overland Park.Warm Regards,George KatzGeneral Manager
Very nice room. Wife loved the shower. Nice to have a bar in the hotel and the food was amazing!
Christopher
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Christopher,Thank you for your exceptional review! We're delighted you and your wife enjoyed your stay, especially the shower and our hotel bar. It's great that our food impressed you as well. We pride ourselves on these details and are thrilled they contributed to your positive experience. We eagerly await your next visit to Marriott Kansas City Overland Park for more amazing food and comfort.Warm Regards,George KatzGeneral Manager
Attended a banquet. Stayed 2 nights. Ate at hotel restaurant the first night. One meal was fine, but the other was questionable. Drinks were expensive.
Kendra
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Kendra,We certainly work diligently to ensure that we provide quality on a consistent basis. We will certainly address your feedback with our dining staff. Thank you for sharing your feedback. Nevertheless, we love to see that you had a very good experience. We hope you had a blast at the banquet. Anytime you are back in the area, we would love to welcome you back soon. Warm Regards,George KatzGeneral Manager
Property has a great common and bar area in lobby. Rooms were very clean and staff was super friendly and helpful.
Melaney
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Melaney,It is wonderful to know that you had an excellent experience with us. We appreciate your kind comments about our team and will be sure to notify them of your compliments. Receiving recognition for our impeccable accommodations and great amenities is always appreciated as well. Thank you for your great review, and we hope you return soon! Warm Regards,George KatzGeneral Manager
The maid service started very early and was incredibly loud, they caused a constant tapping sound in my room which I think was them sweeping? I heard it for several hours in the morning. Then they were banging on my door at 9am despite the do not disturb sign. I’ve never had that happen at a hotel.
Alex
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Alex,Thank you so much for the feedback. We're sorry to hear that you didn't have a good experience with us, and we apologize for any noise issues during your visit. We will discuss your comments with our housekeeping team and work to ensure that this doesn't happen again. Please consider giving us another chance soon; we know that we can impress you.Warm Regards,George KatzGeneral Manager
Housekeeping did not clean our room. She arrived at 2 pm the following day. By that time, we just requested towels and toilet paper.
Kermesha
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Kermesha,We appreciate your feedback, and we're happy to see that some aspects of your stay were pleasant. Please accept our apologies, however, for any issues with housekeeping. We'll pass your comments along to them, and we hope you'll consider staying with us again should you be back in the area.Warm Regards,George KatzGeneral Manager
10/10 Excellent
Shelley
1 Dec 2023
Shelley
Stayed 1 night in Nov 2023
6/10 Okay
Deb
Travelled with partner
27 Nov 2023
Good: quiet and clean.
Bad: Expensive for just the room then I’m charged $10 for one night of parking and $15 for buffet-style breakfast (I’m told this at the desk but I didn’t actually use/see it). Also, two barn doors act as the bathroom door and were noisy and a bit tricky to open/close (hate).
Deb
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Deb,Thank you for your recent stay and we appreciate you sharing your valuable comments. While we're glad you appreciated our clean and quiet accommodations, we're saddened to hear we fell short of meeting all of your expectations. We're sorry you were disappointed with our daily parking charge and that you were not informed that there is a hot buffet available for a fee of 15; however, we do post this information online to ensure guests are aware prior to arrival. Your feedback is important as we continually strive to provide our guests with a positive experience. We're grateful for your comments, and we hope to have the opportunity to impress you on another occasion.Warm Regards,George KatzGeneral Manager
Dear Davielle,Thank you for the glowing recommendation! We're delighted you had an excellent experience with us. Your endorsement means the world to us, and we're eager to welcome you back soon for another five-star stay at Marriott Kansas City Overland Park. Warm Regards,George KatzGeneral Manager
Property was very clean and staff friendly. Would recommend.
Kathryn
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Kathryn,Thank you for the outstanding review of your recent stay at Marriott Kansas City Overland Park. We're glad you had a lovely time with us and enjoyed our clean accommodations and friendly service. It's the best compliment knowing you recommend us to fellow travelers. Please allow us to host you again in Overland Park. Warm Regards,George KatzGeneral Manager