Hotels with Pool & Resorts in Otley from NZ$113

"Very happy with all of the staff at this hotel the service was excellent especially mae on reception"

"Great staff Sandra got us an upgrade to a garden view room. We had a small issue with curtains but Jess at reception also was amazing and sorted the issue."

"Hotel was lovely very grand inside The only problem was the room Was so hot we wasn’t able to turn the heating down so we had to have a fan on all night "

"Grand Hotel , well maintained, and clean , great location "

"Lovely, helpful staff. "

"Watch out for hidden charges at check-in. £50 taken from my bank immediately on top of the room charge. If I wanted to purchase anything extra, I would have paid at the time of purchasing. Now having to wait for a refund. This was not transparent enough in the T&Cs even within the confirmation email. Lifts old and creaky despite £3m upgrade, shower tiles grubby, mini bar only stocked water and wasn’t clear if this was complimentary, broken usb port by the bedside and heating system didn’t work as only blowing out cold air (no extra blankets in the room). Not enough towels for two women to dry their hair and body without using the hand towel too. £5 service charge for room service unless you were sensible and read all the in-room gubbins and saw the discount code - just don’t charge it in the first place! Prices were also out of date on the room service menu in the room. Didn’t think much of the cheese and biscuits either as two of the cheeses lacked flavour and we got a few apple slices rather than the whole apple sliced for £13! I know this is a 4* hotel but it’s the little things that matter and these could be improved. Breakfast served until 10am but by 9:30, the hot buffet was lacking and had to be refilled multiple times: eggs congealed and some items luke warm. "

"Property was very good and welcome staff were very present rooms very good overall had a very good stay "

"Thermostatic shower mixer not working. Poor pressure eiher too hot or too cold so temperature control not working. No places to hang towels. Porr wardrobe space"

"When we got to the room the heating was on full and with the hotel being wooden it was like walking into a sauna. The bed was a very springy and you needed to hold tight if your wife was turning over. All in all we wasn’t able to sleep so left at 23:00 to go home. "