Family Hotels & Resorts in Otis from NZ$111

"My experience wasnt the greatest. The room smelt like mildew and wet dog. The floors were covered in hair and dirt. There was an actual clump of someones hair in our bed. Black mold in the windows and on the air-conditioner/ heater. The beds are awful! They sink in and kill your back. The staff were all nice but they seemed very under staffed and unorganized. There was never anyone at the desk when we needed. Everytime we asked for towels there werent any so everytime we went to the pool we had to walk back up to our room soaked. The pool area was disgusting from guests. Trash and food everywhere. When my fiancé asked for clean towels for our room the front desk guy questioned as to why our family of 5 needed more towels for our room. We stayed for 3 nights so definitely needed more then what was in the room. The breakfast was not the greatest. 2 Waffle makers cereal toast and some fruit. Was hoping there was yogurt or other hot food like bacon or eggs. The juice machine produced hot juice so it wasnt enjoyable or drinkable. Overall not great. Wont be coming back unfortunately. "

"I have been a loyal customer to surftides for 8 years but sadly not anymore. Horrible service sense management and staff changed!! BED BUGS in room 430 with NO COMPENSATION. We killed one and caught one in a cup! They handled it terribly and told me just don’t bring the cup up to the office and there’s a motel 6 across the street then finally got me into another room that smelt weird and had used chapstick on the floor and crumbs that someone else had paid for. This all happened at around 1 in the morning with two toddlers age 4 and 5 so it wasn’t fun. Next morning we saw the cleaning lady pick up the cup and set it down on her cart and clean the room as usual!! Manager told us pest control would come out for inspection and then they could issue some sort of compensation. It’s going on day 8 now and still no call or compensation. Everytime I call them they just seem annoyed and say the pest control still hasn’t shown up. I still have my belongings in my trunk out of fear of bed bugs getting into my home. I understand mistakes happen but this was handled terribly and there are other reviews saying the same thing. I will say once we had the room change our stay was better. Great location and awesome beach access. They have a pool and the rooms are very close to the ocean so it feels like you are on the beach. But sadly our family tradition at surftides has now ended."

"Stuff is terrible "

"Gorgeous location, Everything is very spread out so you must be up to lots of walking. Limited restaurant hours and no guest amenities in the lobby. A circuit blew so we lost power at 11:00pm. The pool has no changerooms or full showers or towels, and no robes are available so you have to walk soaking wet from pool to room. Pool itself is great. "

"Standard "

"Great place! Room spotless and view amazing!!! Definitely coming back!"

"Clean, but run down and staff not around "

"The beachfront location is excellent: very convenient and close to everything. The staff was friendly and welcoming, which made the experience even better. The rooms felt updated, clean, and modern. Would definitely stay here again."

"Stay was comfortable. Pool was great for the kiddos. I wish the hot tub and sauna were a bit warmer. We had a negative interaction with one of the members while we were there, but management handled it exceptionally well. We will be back! "