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Hotel Emma

3.0 star property
Hotel Emma serves a hearty breakfast buffet to start the day right, offers bike rentals for local exploration, and provides a peaceful terrace for relaxation

Choose dates to view prices

Travelers love Hotel Emma's warm hospitality, starting with a delicious breakfast buffet. Enjoy free WiFi in all rooms, complimentary bike rentals for exploring, and a tranquil terrace perfect for unwinding after a day of adventure.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping
The current price is NZ$161
includes taxes & fees
25 Mar - 26 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Single Room

Single Room

Single Room

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(51 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Desk, soundproofing, cots/infant beds, rollaway beds

Family Room

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 20 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed
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About the area

Östersund is home to Hotel Emma. Östersund Jamtli Station and Östersund-Frösö GK are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Ostersund Multi Challenge and Boda Borg Activity Centre. Looking to enjoy an event or a game while in town? See what's happening at Ostersund Ski Stadium or Jämtkraft Arena. Looking to get your feet wet? Windsurfing and fishing adventures can be found near the property. Visit our Östersund travel guide
Map
Prästg. 31, Östersund, Jämtland, 83131

What's nearby

  • "City Hall in Ostersund at winter evening, Sweden"
    Ostersund Town Hall
    4 min walk - 0.4 km
  • Badhusparken
    4 min walk - 0.4 km
  • Mid Sweden University
    5 min walk - 0.5 km
  • Östersunds Hospital
    6 min walk - 0.5 km
  • Jamtli
    16 min walk - 1.3 km

Getting around

  • Östersund Västra Station
    4 min walk
  • Ostersund (OSD-Are)
    24 min drive

Restaurants

  • Bastard Burgers
    1 min walk
  • Wedemarks Konditori
    1 min walk
  • Espresso House
    1 min walk
  • Tre Rum
    2 min walk
  • The Bishops Arms
    1 min walk

About this property

Hotel Emma

Property highlights
You can look forward to a free breakfast buffet, a terrace and laundry facilities at Hotel Emma. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Bike hire, access to a nearby health club and newspapers in the reception
  • Smoke-free property, a front desk safe and coffee/tea in reception
  • Concierge services, luggage storage and a lift
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Emma boast comforts such as free WiFi and sound-insulated walls.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with showers and hairdryers
  • Fridges, electric kettles and heating

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The price is NZ$245
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving outside front desk hours will receive a text message with key retrieval instructions.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of SEK 135 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SEK 375.0 per day.
Cots (infant beds) are available for SEK 75 per night

Payment types

Important information

Optional extras

  • Pet fee: SEK 135 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: SEK 75 per night
  • Rollaway bed fee: SEK 375.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number CHE-115.256.336

National rating

Hotelstars Union assigns an official star rating for properties in Sweden. This property is rated 3 stars.

Property is also known as

Hotel Emma Östersund
Hotel Emma Ostersund
Emma Östersund
Hotel Emma Östersund
Emma Östersund
Hotel Hotel Emma Östersund
Östersund Hotel Emma Hotel
Emma
Hotel Hotel Emma
Hotel Emma Hotel
Hotel Emma Östersund
Hotel Emma Hotel Östersund

Frequently asked questions

Is Hotel Emma pet-friendly?

Yes, this hotel allows dogs (limit 2 total). There's a fee of SEK 135 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Hotel Emma?

As of 23 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Emma on 25 Mar 2026 start from NZ$161, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Emma?

This hotel doesn't offer parking.

What time is check-in at Hotel Emma?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Emma?

Checkout is at noon.

Where is Hotel Emma located?

Situated in Östersund, this hotel is steps away from Stadsmuseum and Östersund Centrum. Ostersund Town Hall and Badhusparken are also within 5 minutes. Östersund Västra Station is only a 4-minute walk and Östersund Central Station is 11 minutes.

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Reviews

Hotel Emma Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Location

9.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 475 out of 786 reviews
Rating 8 - Good. 251 out of 786 reviews
Rating 6 - Okay. 47 out of 786 reviews
Rating 4 - Poor. 11 out of 786 reviews
Rating 2 - Terrible. 2 out of 786 reviews

Reviews

Verified

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and staff were very friendly and helpful. I really enjoyed the free breakfast at the cafe across the street that’s associated with the hotel. There’s plenty of really nice shops and restaurants all around the hotel. Excellent place for walks in town or down by the lake. Absolutely loved my stay.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Frendly staff.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Emma. We arrived late and used the self-check in service, which was very smooth. We were not in Östersund very long, so it was wonderful to stay in a central location to get a feel for the town. Loved that they sold some local products in their lobby. Great breakfast.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Glynis

Dry nice hotel , friendly helpful staff . Excellent breakfast
Stayed 6 nights in Apr 2024
Verified

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Really quaint property located in shopping district. The breakfast they offered was great and so was the staff. Negative: we parked where we understood was an allowed space in parking garage nearby but got a 600 krona ticket.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Andrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly, this turned out to be one of my best hotel experiences in Sweden. Everything felt just right — from the overall atmosphere to the small details. The place has a pleasant vibe, the staff are attentive without overdoing it, and the room was cozy, clean, and comfortable. Breakfast was really good, with fresh options and a calm setting to start the day. The whole stay felt effortless — smooth check-in, quiet nights, and a sense that everything is taken care of. It’s rare to find a hotel where everything simply works as it should, but this one definitely managed that. I’d be glad to come back.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Johnny

Liked: Cleanliness, staff & service
Ok, but not more. Need som renovation. Small breakfast room. Friendly atmosphere.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Hotel Emma. It is a small hotel with large rooms, a nice breakfast area and a lounge. The staff were very friendly and helpful. The room we stayed in looked like the bathroom had just been renovated. The hotel in conveniently located on the main shopping street so that we were able to walk to restaurants and activities. I highly recommend Hotel Emma.
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the perfect hotel with all the nice touches to make it a very nice place to be.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family accommodations!
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Quant hotel and gave a wonderful Swedish atmosphere. The only problem is parking is
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
The room was well equipped. The Breakfast was very good. I missed nothing. Our room (33) could use a renovation. The ceiling was cracked and the paint was peeling. The hotel staff was very friendly and accommodating.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, room comfort
Sentralt koselig hotell. Litt gammelt, men sjarmerende.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
The staff was generous with their time and were very accommodating. They always tried to be helpful. I was able to borrow one of the hotels bicycles and it was extremely smooth and comfortable to ride. I had a wonderful time riding around the city and suburbs.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Carl-Oskar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt OK
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Loisann

Liked: Cleanliness, staff & service, property conditions & facilities
Would like elevator service to street level and electrical outlet in bathroom
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nära och bra
Stayed 1 night in Nov 2025
Verified

8/10 Good

Turid

Liked: Cleanliness, staff & service
Greit å sentralt hotell. Minus at frokost ikke lenger serveres på hotellet.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Egil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jeg vill dele noen tanker om oppholdet vårt på Hotell Emma. Selv om hotellet i seg selv har mye sjarm, historie og en trivelig atmosfære, som vi satte stor pris på, opplevde vi dessverre en litt skuffende start på dagen. Vi endte opp med å ta frokosten på en nærliggende kafé, som viste seg å være trang og hadde et begrenset utvalg. I tillegg var oppfølgingen fra betjeningen ikke helt på topp. Dette stod i sterk kontrast til de positive anmeldelsene vi hadde lest om en herlig frokostbuffé, som faktisk var en av hovedgrunnene til at vi valgte dette hotellet. Til tross for frokostopplevelsen, vil jeg likevel anbefale Hotell Emma for de som setter pris på sjarmerende atmosfære og historie. Alt i alt var det en blandet opplevelse, men det er jo gjerne slik det er med hoteller.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ellinor

Liked: Cleanliness, staff & service, amenities
Venninnetur til Østersund. Ble møtt av en sprudlende dame i resepsjonen. Fikk tildelt rom og mange tips på byferien vår.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

PeterB.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allt OK, men något besvärlig ingångstrappa (och ingen hiss mot gatan).
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Ann-Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
För mycket ljud från gatan
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Karen

Meget sentral beliggenhet.Stort og romslig familierom.Gode senger.Stort og lyst bad.Frokost på bakeri like ved opplevdes ikke like bra. Begrenset tilbud og lite brødmat som ikke var ferskt.Ikke så imøtekommende personalet ved frokost heller.Alt i alt et ok opphold.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralt och närs
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Livio

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien
Stayed 1 night in Sep 2025