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Reviews of L&M Hearthstones Lodge

2.5 out of 5
L&M Hearthstones Lodge
Barangay Nueva Caceres, Oslob, Cebu

Reviews

6.8
Rating 10 - Excellent. 3 out of 22 reviews" "
Rating 8 - Good. 11 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 4 out of 22 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place is not well maintained. the toilet paper holder fell off, no facial tissue in the box. one of our rooms did not have private washroom and tv. the toilet was not working well, the shower water was not strong enough. however, the staff were really nice and prompt with solving them when an issue was brought up. there were signs about extra charges when using the amenities (swimming pool, stove/barbecue area/refrigerator). However, they did not charge us anymore. I dont know if it is because of the inconveniences that I have mentioned above. the place was beautiful and quiet despite all those. The staff said it was fully booked but we hardly saw any other guests. Again, the staffs were wonderful. I just hope the owner had put more attention to the maintenance/upkeep of the place that everything is working as it should. I would just say that I got what I paid for.
Stayed 1 night in Jan 2019
Response from Nonoy P. on 10 Feb 2019
Thanks for the comment sir, we will consider it as our guide for improving.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
I was very excited to stay here based on the pics of the rooms, it's location, and user reviews. So excited that I arrived a day early to pop in and look at the place as I passed by on the way to the beach. I saw my name on a big challenge board noting my reservation for the Red Room, which is a Deluxe Room as I booked. When I checked in on time, they gave me a key for a room called the Function Room. The function room is an empty room with two beds and a crude partition separating the room into two rooms. No horizontal surfaces to put your things on, no closet, no bathroom, no television. Just us, and another couple on the other side of a partition. I asked what happened to the red room? They told me a series of lies, which I knew we're lies because I was there talking to other staff the day before. Basically they admitted to me that they double booked the room. So I said, fine, that happens when you don't have a good system to manage bookings from different sites, but the room is simply unacceptable, and let me know please what we can do to give me the value that I paid for. He asked how much I paid, told me I PAID TOO MUCH, said that he "can not AMERICA the problem for me" and that I would have no luck anywhere else. I went to another hotel down the road that was lovely. I will get my money back from credit card or Orbitz.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Myra - owner on 30 Nov 2018
Thank you very much for the appreciation...

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bad service, Rude staff!
We didnt get the room that we paid for. I tried to communicate the issue with the staff but they were too arrogant to even apologize. They keep insisting the room they gave was good too even though the bathroom is outside of the room. One guy also took the phone from the girl I was talking too and arrogantly asked if I had a contract with them. Well I booked online so there's your contract. I hope their management does something about this. So embarassing and disappointing.

2/10 Terrible

mario, cebu city

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never checked in. When we arrived they had only one room for us I, they did not explained why.... we left n found another place to stay. I need yo get a full refund
Stayed 2 nights in Feb 2018
Response from nonoy p. on 27 Feb 2018
please send us the complete name where are we going to refund and cellphone number needed, thanks

4/10 Poor

Matthew

Liked: Cleanliness
Disliked: Staff & service
The toilet had to be fixed about 5 times which was very frustrating
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was nice
Stayed 2 nights in Dec 2017
Response from Myra on 9 Jan 2018
Thank you very much...

10/10 Excellent

sue cat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Our stay on this hotel was good, the staff were nice, the distance to the whale watching is fair, the location is great..by the shore, quiet, & safe. But i have only one complain, the breakfast time, if you are leaving early than 7 am, you cant have your breakfast because they start serving @ 7 am, even i requested for early breakfast, they wont adjust. There was even 1 time that i requested for breakfast to serve @ 7am before we leave but i dont know what happen, there was no breakfast served because my request didnt reach to the kitchen. I even told 3 staffs the night before. But anyway, all in all, our stay was great.
Response from Nonoy on 19 Mar 2017
Thank you sir/ma'am, we will give attention to your observation

4/10 Poor

Ruby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was uneventful. The resort is really just for staying overnight and for sleeping. Nothing much is going on.

8/10 Good

Rokas

Liked: Cleanliness, staff & service, room comfort
Great base for exploring southern Cebu
The place is a ~10 minute drive away from Oslob. Easily accessible by habal habal or by renting a scooter in town. Apart from some construction happening at the time of our stay the place was very quiet and relaxing at night and also served a 50 peso breakfast.
Response from General Manager on 16 Jan 2017
Thank you very much for your nice observation.

8/10 Good

erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, helpful staff
This hotel was simple and inexpensive but the rooms were clean and comfortable. The management was super nice from the minute we arrived and helped organize any tours. Even suggested things they thought we may like. For a fee (probability a bit high of a fee) they would transport you to dinner or to Your tour activities. My only complaint was the super loud singing from 3:45-4:15 about 20 feet from my room. I think it was the Muslim prayer so I didn't complain about it... but it would have been nice to have a heads up that this was going to happen. Overall it was a great place and I would stay again (maybe in a room further from the prayers)

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Cannot thank the staff here enough! They were so helpful to my boyfriend and I. The owner organised us a motorbike and even flagged down the bus back to Cebu for us. If you want somewhere extremely clean and well run with impeccable service, this is the place to stay!
Response from General Manager on 16 Jan 2017
Thank you for your nice comment.

8/10 Good

Pei Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious lodge with very nice staff
Even though this lodge was a little further from the main whale shark watching area, we appreciated the spaciousness and cleanliness of the room. The owner and staffs were very helpful and we were able to rent a scooter where we could go to the various attractions nearby.
Response from General Manager on 16 Jan 2017
Thank you for your nice comment.

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet but awesome
We loved staying on the water in a peaceful quiet hotel compound. It is away from town and you have to ride into town to eat and a bit from the whale sharks but perfect for our family. The people were great. So nice and accommodating. We'd stay again!!
Response from General Manager on 25 Sept 2016
Thanks for the appreciation Sir, despite our limitation we tried our best to give a memorable experience to our guests and we promise to do more as we go ahead with our small business.

8/10 Good

Heinz

Travelled with family and small children
Sehr schöne , kleine Anlage direkt am Meer. Personal sehr freundlich +hilfreich, werde im kommenden Jahr gerne wieder dort übernachten.
Stayed 2 nights in Apr 2019
Response from Nonoy on 9 May 2019
Thank you very much sir...

2/10 Terrible

Lasse, Rimbo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dålig mottagne ej som beskrivet
Kommer på kvällen ingen visar vart vi ska aircondition fungerar inte och vi är två gäster och bara en badhandduk ?? VA !! man ska betala för att bada i poolen och ingen resturang i närheten, läcker vatten från toa dålig bemötande
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Zimmer ok und sauber und Umgebung auch. Was uns gestört hat,dass uns als Gäste vom Hotel eine Gebühr für die Benützung des Swimmingpools verlangen wollte ???dies ist ein absolutes No Go und hat uns massiv enntäuscht
Stayed 4 nights in Dec 2017
Response from Myra on 9 Jan 2018
Thank you very much...

8/10 Good

ya-wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
美麗夜景
晚上夜景很美 可惜離鯨鯊跟小鎮有點遠 需要坐車覓食 雖然有游泳池 但需另外付費 真是可惜
Stayed 1 night in Aug 2017

10/10 Excellent

Grace, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
推薦^^
距離看鯨鯊的地方很近~但是離宿霧機場就有段距離了。雖然早上因為漲潮沒有海灘,不過坐在那裏吹吹風還是好的,風景也很美,橘色房三個人住床超大~
Stayed 3 nights in May 2017

8/10 Good

TC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
友善實惠乾淨的好民宿
說不上是享受等級的民宿，且有部分還在整修中。民宿員工能說一口很好的英文，協助我們安排了晚餐的交通和前往薄荷島的交通，幾乎所有的員工都非常親切助人。房間的感覺比網站照片更好一些，床十分舒適，浴室簡單但設備充足，水壓足夠且有熱水。對面就有商店，但到鬧區要15-20分鐘。當天晚上發生跳電的小插曲，但員工很快就找人處理好了。整體來說算是很不錯的評價民宿。

8/10 Good

chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel isolé
hôtel situé sur la route Est à 5 km de la petite ville d'Oslob. Le plus simple pour aller à Oslob manger par exemple(le seul endroit proche pour trouver des petits restos) est de prendre les bus jaunes CERES qui passent toutes les 20mn 24h/24.Ces bus font le tour de CEBU island, c'est très pratique et peu cher (cebu city-Oslob: 175 pisos) attention petit déjeuner payé en supplément :beurre, oeufs