Melbourne Airport Hotels from NZ$118 (MLB)

"Very inconvenient staff very rude"

"Staff was friendly & helpful. From front desk, waitresses at restaurant in hotel, to cleaning staff. The premises are beautiful. The room was clean throughout and bed very comfortable. Highly recommend"

"Shower had issues with drain. Closet door was broken and would not open. "

"clean and good value"

"Excellent stay. Rooftop resturant and staff awesome. Going back on May. Beach close too."

"Location is nice; in a historic city an hour from Orlando, nice view of the Indian river right across the street. The front facade of the building looks beautiful and new, but the rest of the exterior of the hotel looks old and run down. The reception area also looks old and dingy, but luckily the inside of my room looked very fresh, new, and clean, although some areas of the floor did leave our feet dirty. The complementary shampoo and soap smelled wonderful, and all utilities/features worked as they should. That said, the first night we were there the beds had no blankets; only had a sheet and coverlet about as thin as the curtains. The next day when I went to ask for more I was given actual blankets and informed them that there were none to begin with. The towel exchange was always promptly completed, but we didn't get back as many items as we put out (one towel short and no washcloths), which made showering difficult. There was also no tag in the room to indicated whether we wanted room cleaning. Both mornings I attempted to go to the front desk around 10 AM it was locked with no one around, including when we were rushing to check out to make our flight. I do have to say that the gentleman who checked us in was absolutely delightful. It was around 1:20 AM, but he was incredibly friendly, personable, and helpful and made a stressful night much better."

"This was our third stay at the DoubleTree Melbourne. We returned because we like the beds and the location, and because we’ve had good experiences at other DoubleTree hotels. Unfortunately, this one has been by far the worst. The main issue was the front desk. We had reserved a first-floor room with a garden, but they attempted to change our reservation and ultimately gave us one of the worst rooms in the hotel, right next to the parking lot. There was no sense of appreciation for returning guests. The staff came across as arrogant, with forced smiles and little willingness to help—almost every request was met with a “no,” followed by a routine apology without any real solution. It’s disappointing to see how a hotel with great potential can be turned into such an unpleasant experience due to poor service."

"The room was excellent with a great view. Half the hotel was under renovation including dining areas. The pool and pool bar open but door Gerry-rigged with tape to get in and out. Pool open but area needed cleaning. Staff was very nice and accommodating. Hope once renovation is complete they are up and running with better in house facilities I would try again. "

"There is no breakfast. You can't call breakfast to the very few cheap sweet treats the put out. Horrible. Internet is really bad unless you pay more in addition ti what you paid already. There is not enough personal at the reception desk and they keep you waiting for long times. The rooms are poorly clean."