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Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.
4/10 Poor
Luis
Travelled with family
14 May 2024
Disliked: Cleanliness, staff & service
Never went to clean up my room, even I placed the sign in the door.
Luis
Stayed 4 nights in May 2024
Response from Guest relations on 15 May 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.
4/10 Poor
Tanisha, Largo
13 May 2024
Liked: Cleanliness
Disliked: Staff & service
Tanisha
Stayed 2 nights in May 2024
Response from Guest relations on 15 May 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.
8/10 Good
Vivian
Travelled with family
13 May 2024
Liked: Staff & service, amenities
It's a great location, and we did the job for our family. However, the rooms are outdated and not sound puff, so you can hear your neighbors.
Vivian
Stayed 2 nights in May 2024
Response from Guest relations on 15 May 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.
Good location. Poor administration. The room was not available on time (almost 1hr late) and the housekeeking personnel show up one hr before the checking out time.
WILLIAM
Stayed 3 nights in May 2024
Response from Guest relations on 7 May 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.
10/10 Excellent
Joan
30 Apr 2024
Joan
Stayed 5 nights in Apr 2024
Response from Guest relations on 20 May 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.
This place was HORRIBLE. My husband and o came thinking this place was beautiful. We were so wrong. We checked in and went into our room to find a disgusting moldy scent. To which we blasted the AC to cancel out the smell. But then we were freezing and when we looked for blankets. There were no sturdy blankets. It was just sheets on sheets. There was a brown blanket that was disgusting and filled with blonde hair. After showering, we still felt disgusting and were so itchy. We figured let's be positive. Let's not let our spirits go down so we went for dinner and came back to watch tv and just wind down. However. We turned on the tv and it's just the ad of the resort playing. We called to ask how to fix it and the lady said she doesn't know press the hdmi button. Which made no sense. Then we were so frustrated and Expedia came to our rescue. We checked out of the hotel that same day at 2am (technically it was the next day but we didn't sleep from the moment we checked in at 8pm to the moment we checked out at 2am). We were at this hotel max 4 hrs if that. We booked another hotel thanks to Expedia being accommodating and got out of that sh**hole. This place SHOULD not be called a resort. I've stayed at days inn and holiday inn and even those hotels are better than this resort. We're not the ones to live a luxurious or high life lifestyle. But this was A HORRIBLE experience. Seriously. Don't stay here. The staff also didn't care. I think his name was Stephen or Edward. Horrible.
Ketal
Stayed 3 nights in Apr 2024
Response from Guest relations on 30 Apr 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.
Greetings from Star Island Resort. Thank you for taking the time to write a review. I am glad you enjoyed your spacious villa and your time at Star Island Resort. We hope to have the pleasure of welcoming you back to our resort soon. Warm Regards.
I love the pool area only I didn’t like was 200 deposit but the resort was great
Jeffrey
Stayed 1 night in Apr 2024
Response from Guest Relations on 23 Apr 2024
Thank you for your review. We are glad you had a wonderful time and was able to enjoy the resort amenities. We do hope to have you as a guest again one day!
The room was dirty and the staff was very nonchalant about it
KATHYANN
Stayed 10 nights in Apr 2024
Response from Guest Relations on 23 Apr 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.
Greetings from Star Island Resort. Thank you for taking the time to write a review. I am glad you enjoyed your spacious villa and your time at Star Island Resort. We hope to have the pleasure of welcoming you back to our resort soon. Warm Regards
Out dated, floor dirty, tv & remote did not function properly, shower and jacuzzi had hair just wasn’t properly cleaned , & the bed squeaked , I was just not satisfied for the price.
Nelson
Stayed 1 night in Apr 2024
Response from Guest relations on 15 Apr 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.
This place has a lot of potential, but poor cleaning and outdated appliances. I hair spots on my sheets, shower had mold, floor was dirty and not mopped. It actually put a damper on my trip, I can say the manager came and seen my complaints and sent someone to clean it properly. After that I was able to enjoy my vacation.
JANAY
Stayed 2 nights in Apr 2024
Response from Guest relations on 12 Apr 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.
6/10 Okay
Samuel
11 Apr 2024
Disliked: Staff & service
We have to move rooms 3 times. I will not stay there again.
Samuel
Stayed 3 nights in Mar 2024
Response from Guest relations on 11 Apr 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.
10/10 Excellent
Larry A
9 Apr 2024
Larry A
Stayed 3 nights in Apr 2024
Response from Guest relations on 29 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.
4/10 Poor
Lashae
24 Mar 2024
Disliked: Staff & service
Lashae
Stayed 3 nights in Mar 2024
Response from Guest relations on 26 Mar 2024
Thank you for taking the time to write a review. I apologize your experience at our resort was not as expected. We appreciate you sharing your feedback and we will be sure to review these concerns.
The check in processing was good. Lots of staff around. They have elevators. Im on the third floor sooo yeah. I love it here. The food is priced economy. Great place. I will be back!!!
Stacy
Stayed 1 night in Mar 2024
Response from Guest relations on 18 Mar 2024
Thank you for taking the time to write a review. We are happy to hear that you enjoyed your stay with us. We would love for you to come back.
10/10 Excellent
Erica
16 Mar 2024
Erica
Stayed 2 nights in Mar 2024
Response from Guest relations on 8 Apr 2024
Thank you for taking the time to review our property and sharing your experience. We hope you come back to visit us soon.