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Reviews of Quality Inn & Suites Winter Park Village Area

2.5 out of 5
Quality Inn & Suites Winter Park Village Area
626 Lee Road, Orlando, FL

Reviews

5.4
Rating 10 - Excellent. 136 out of 1000 reviews" "
Rating 8 - Good. 181 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 217 out of 1000 reviews" "
Rating 2 - Terrible. 276 out of 1000 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

kevin

Travelled with partner
Good price. No lounge chairs in pool. Room we stayed in hadn’t been renovated in a long time. Continental breakfast was below average
Stayed 3 nights in May 2024

2/10 Terrible

Amanda

Travelled with family
Don’t stay here! Blood stains on curtains just horrible !
Stayed 1 night in May 2024

2/10 Terrible

pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t even know where to start. The overgrown gardens at the entrance with 3 foot high weeds? The smell of marijuana the minute I walked into the lobby? Or the door across from mine without a handle or a lock? I walked in, checked in, walked out, and slept on my daughter’s couch. Do not stay here!! Disgusting and unsafe. My rate was non-refundable, but there was no way I would stay there overnight.
Stayed 1 night in May 2024

4/10 Poor

Alexandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
In addition to housekeeping asking us to leave prior to check out time, the room was incredibly dirty, there was cigarette smoke prevalent through the halls, there were bugs in the room (not bed bugs), the microwave was in the process of breaking, there was no ice vending machine and the gym was closed. Overall the hotel was very run down with lots of cracks, peeling paint, some rust. It is obvious they do not move anything in the room when cleaning as there was mold growth under the tv, food/garbage/dead cockroach behind the tv stand and a thick layer of dirt as well.
Stayed 2 nights in May 2024
Response from lcr on 14 May 2024
Thanks for the feedback

4/10 Poor

jJOSEPH

Stayed 1 night in May 2024

4/10 Poor

Carlos, Coral Gables

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, property needs a lot of TLC, rooms need to be detailed.
Stayed 1 night in May 2024
Response from lcr on 14 May 2024
thank you for your review we are working diligently on makeing each guest stay a great one.

4/10 Poor

Natalie, Tampa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Let me begin by saying every single staff member I encountered was amazing. Each were very kind and helpful. The area was a little sketch. While I didn’t fear the possibility of a drive by or anything like that I didn’t feel completely safe either. The room itself was mostly clean. The bed wasn’t completely done. To be fair it looks like the housekeeper was almost done making it and got pulled away forgetting to come back? We had a king and pull out sofa bed clearly marked in the reservation that there would be 3 adults in the room - I would recommend making note in your reservation or calling the hotel to let them know you will be using the pull out sofa or you’ll end up having to go back down for sheets and pillows. The door to our room was 1 layer away from being painted shut. I had to put full force into pushing the door open to get into our room.
Stayed 1 night in Apr 2024
Response from Team at Quality Inn on 2 May 2024
Thanks for the feedback

6/10 Okay

Amanda

Stayed 1 night in Apr 2024
Response from lcr on 14 May 2024
Thank you for your review

6/10 Okay

Trevor

Business traveller
Liked: Staff & service
Property was fine for two day quick stay for work.
Stayed 2 nights in Apr 2024
Response from Team at Quality Inn on 8 Apr 2024
Thank you for your feedback

8/10 Good

Luz

Stayed 1 night in Apr 2024
Response from Team at Quality Inn on 28 Apr 2024
Thank you for the review

2/10 Terrible

Marisabel

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty,very dirty and no cleanup
Stayed 2 nights in Mar 2024
Response from Team at Quality Inn on 4 Apr 2024
thanks for the feedback

10/10 Excellent

Roosevelt

It was clean and neat
Stayed 1 night in Mar 2024
Response from Team at Quality Inn on 26 Mar 2024
Thank you for the great review

4/10 Poor

Phillip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Team at Quality Inn on 26 Mar 2024
Thanks for the feedback

6/10 Okay

Nelda

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Door was not working, probably low batt, but got fixed. Cleaning people very friendly and nice.
Stayed 1 night in Mar 2024
Response from Team at Quality Inn on 26 Mar 2024
Thanks for the feedback

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team at Quality Inn on 19 Mar 2024
Thanks for your feedback

2/10 Terrible

Javier

Disliked: Cleanliness, property conditions & facilities
T
Stayed 2 nights in Mar 2024
Response from Team at Quality Inn on 18 Mar 2024
Thanks for the feedback

2/10 Terrible

Matt

Disliked: Staff & service, property conditions & facilities
The rooms were dirty and had bugs. Super not happy. Doors were scuffed up, bathroom door hardly closed and walls had damage.
Stayed 1 night in Mar 2024
Response from Team at Quality Inn on 18 Mar 2024
Thanks for the feedback

6/10 Okay

Nestor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from winter park mall, and more
Stayed 2 nights in Mar 2024
Response from Team at Quality Inn on 12 Mar 2024
Thanks for your feedback

2/10 Terrible

Kimberly, Ponce

Stayed 3 nights in Mar 2024
Response from Team at Quality Inn on 31 Mar 2024
Thanks for the feedback.

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property advertised jacuzzi tub. This was not available. When I went up to the room tub was moldy. I checked out and went elsewhere. I never got my refund. Booked through Expedia and property told me they did advertise the jacuzzi tub. Expedia was asked to stop advertising the tubs by the property
Stayed 1 night in Jan 2024
Response from Team at Quality Inn on 12 Mar 2024
thanks for the feedback

2/10 Terrible

Eder

Travelled with family
Terrible
Stayed 1 night in Mar 2024
Response from Team at Quality Inn on 12 Mar 2024
thanks for the feedback

10/10 Excellent

Diane

We are looking forward to returning.
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 29 Feb 2024
Thank you for the wonderful review!

2/10 Terrible

Víctor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recomendado 👎
Saludos! Primero que nada horrible, al llegar c/i fue inaceptable la señora aborrecía”nada de cortes), el sofá cama sin cover del Marte y sin sábanas ni corcha lo solicité y nunca llegó ☹️☹️. lo único regular la habitación en general, el baño daba asco el techo con húmeda y hongo, donde se colocan las toallas roto. En el desayuno solo había jugo de china, el de manzana y fruitpunch vacíos, la leche se terminó y tuvimos que esperar en lo que fueron a comprarla 🤦🏻‍♂️para el cereal, el pasillo del piso 4 apestaba 😷 pero la habitación NO. En fin NO lo recomiendo para nada 👎👎. Lo único bueno el aire acondicionado de la habitación y la ubicación del lugar.
Stayed 2 nights in Feb 2024
Response from Team at Quality Inn on 27 Feb 2024
Thank you for the feedback

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
There was a lot of roaches in the room, there's not a lot of lighting in the room and the shower wasn't really working
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 26 Feb 2024
Thanks for your feedback

4/10 Poor

Sarah, Georgetown

Travelled with family
Disliked: Amenities, property conditions & facilities
Very run down, low end property. Large hotel, wasn’t full, but put us in a first floor room looking into the parking lot, next to the ice machine. Breakfast was nothing but dry cereal, stale muffins, and a waffle machine.
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 26 Feb 2024
Thanks for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Framboise
Good location - large room - Not working refrigerator - no shelves Breakfast is medium - limited choices - make your own waffle - no bread, jams - good coffee
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 26 Feb 2024
Thank you for your review

6/10 Okay

Catherine A

Travelled with family
Arrived very late early morning. Service good. When asked for a later check out not reasonable.
Stayed 5 nights in Feb 2024
Response from Team at Quality Inn on 26 Feb 2024
Thanks for your feedback

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Good location in terms of access. Price was good. Building and rooms suffered from deferred maintenance (e.g. 1 out of 3 machines in work-out center were functional; metal fixtures were corroded). Staff was friendly. Room and building interior were clean.
Stayed 8 nights in Feb 2024
Response from Team at Quality Inn on 24 Feb 2024
Thank you for your review.

4/10 Poor

Jeremy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was very nice, place was in serious need of maintenance. Toilet barely flushed, hardly no water pressure. Pool looked dirty so didn’t even attempt to swim.
Stayed 3 nights in Feb 2024
Response from Team at Quality Inn on 24 Feb 2024
Thank you for your feedback

2/10 Terrible

RICHARD

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in terrible condition. Needs paint, carpet , updating and more professional staff.
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 24 Feb 2024
Thanks for the feedback

6/10 Okay

Rebecca

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 14 Feb 2024
Thank you for your review

8/10 Good

Marvin, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the price. Convenient to where I wanted to go. Room large, quiet, bed comfortable. Did not like breakfast - minimal quality and offerings. Also, room key did not work both days - had to go back to lobby (long walk) to get it rekeyed to work.
Stayed 2 nights in Feb 2024
Response from Team at Quality Inn on 12 Feb 2024
Thank you for the review

4/10 Poor

Lotetta

Disliked: Cleanliness, amenities, property conditions & facilities
This property needs to be upgraded. Peeling paint, rusty hardware, broken appliances and this was all in my room.
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 12 Feb 2024
Thanks for the feedback

6/10 Okay

Heather

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 12 Feb 2024
Thanks for the feedback

4/10 Poor

Corina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 12 Feb 2024
Thanks for the feedback

2/10 Terrible

FAB

Liked: Room comfort
Disliked: Staff & service
Stayed 7 nights in Jan 2024
Response from Team at Quality Inn on 11 Feb 2024
Thanks for the feedback

4/10 Poor

Kenneth

Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 21 Mar 2024
Thanks for the feedback

2/10 Terrible

Ernest

Travelled with family
Liked: Cleanliness, staff & service
Area of town
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 11 Feb 2024
Thanks for the feedback

8/10 Good

Annabel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 11 Feb 2024
Thank you for the review

6/10 Okay

Betzaida

Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 7 Feb 2024
Thanks for the feedback.

4/10 Poor

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the greatest place to stay
Would have preferred a nicer place but i didnt do my research
Stayed 2 nights in Feb 2024
Response from Team at Quality Inn on 5 Feb 2024
Thanks for the feedback

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The second I pulled into the parking lot I realized what a mistake I had made. Frankly I should have known something was wrong w/ a rate of $118 tax per night when everything else was $335 - $385 / Night The place looked like an unsafe dump. I immediately pulled out and began looking f/ a nicer place to spend the night
Stayed 1 night in Feb 2024
Response from Team at Quality Inn on 4 Feb 2024
Thanks for the feedback

4/10 Poor

Sarita G.

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I found cockroach in the bathroom
Stayed 4 nights in Jan 2024
Response from Team at Quality Inn on 4 Feb 2024
Thanks for the feedback

8/10 Good

Ebert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like the bathroom
Stayed 4 nights in Jan 2024
Response from Team at Quality Inn on 4 Feb 2024
Thanks for your review

4/10 Poor

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Disappointed
Front desk not friendly. We needed handicap room of which we got . But had to walk a long ramp to get to 1st floor and then room was the 2nd one from a long hallway. The room smells. Fridge had not been cleaned. We had to plug in lights, clock. Which was all on a electrical bar with way to many to o plug in. At check out told front desk and the had no comment and not even a so sorry, will let maintenance know. 😢😔
Stayed 1 night in Jan 2024
Response from Team at Quality Inn on 4 Feb 2024
Thanks for the feedback

2/10 Terrible

Sally

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse hotel I’ve ever stayed in! Parking lot filled with trash. No safe place to park. Security walked in and went back to a room never to be seen again! Room had mold in the toilet and shower. Refrigerator plugged in by an extension cord, not cold enough to put any thing in it. Curtains would not close all the way. Guest services at front desk rude.
Stayed 1 night in Jan 2024
Response from Team at Quality Inn on 4 Feb 2024
Thanks for the feedback

8/10 Good

Juldairson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team at Quality Inn on 30 Jan 2024
Thank you for the review.

4/10 Poor

Brook

Stayed 1 night in Jan 2024
Response from Team at Quality Inn on 30 Jan 2024
Thanks for your feedback

10/10 Excellent

Marc

Liked: Cleanliness, staff & service
The hotel is located very conveniently for my needs, and is quite inexpensive. I don't need much in the way of services, just the bed, which was quite comfortable. I've had some problems with the physical plant - difficult door locks, curtains which don't close properly, but those are minor inconveniences. I'll certainly stay here again.
Stayed 1 night in Jan 2024
Response from Team at Quality Inn on 28 Jan 2024
Thank you for your review.