Dear Shandra, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Ensuring our guests have a comfortable and pleasant experience is our priority, and we regret that we fell short in this instance. Your comments regarding room updates and breakfast service have been shared with the management team. We appreciate your input and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear Laura, We sincerely apologize for your disappointing experience during your recent stay. It is disheartening to learn that the condition of the room and the surrounding area did not meet your expectations. Please know that this falls short of the standards we strive to maintain. Your satisfaction is important to us, and we would welcome the opportunity to restore your trust in our hotel. We will address these issues with our team to ensure improvements are made. We sincerely regret any discomfort or inconvenience you experienced and hope you will consider giving us another chance to exceed your expectations in the future. Sincerely,Hotel Management

Dear Maridalia, We sincerely apologize for the disappointing experience you encountered during your recent stay. Your feedback regarding the attitude of our staff, lack of spare bedding for the sofa bed, and the condition of your room is concerning, and we regret any inconvenience caused. We take such matters seriously and will address them with our team to ensure improvements. We understand the importance of flexibility and providing a comfortable environment for our guests, and we apologize for falling short in this regard. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel management

Dear Robert, Thank you for taking the time to write detailed feedback on your experience. We sincerely apologize for the discrepancies between your expectations and your experience during your stay with us. Your feedback regarding the cleanliness, maintenance, and amenities of your room is concerning, and we regret any inconvenience caused. Please know that we are actively addressing these issues to ensure that future guests do not encounter similar challenges. We understand your disappointment and frustration and assure you that we are committed to improving our services and the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

Dear Maria, Thank you for sharing your experience with us. We are truly sorry to hear about your disappointing experience during your recent stay with us, even if it was just one night. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations. Please accept our sincere apologies for any inconvenience you may have encountered. We are committed to addressing the issues you have raised and improving our services to ensure a better experience for all our guests. We hope you will consider giving us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Phoua, We deeply regret that your stay did not meet your expectations, and we sincerely apologize for any disappointment or frustration caused by cleanliness and maintenance issues. Your feedback is invaluable, and we take it seriously. We follow stringent cleanliness and pest control measures to maintain a high standard of cleanliness throughout our property. However, we will thoroughly check the issues you mentioned and take immediate action to address them with our team. Our top priority is providing our guests with a comfortable and enjoyable stay, and we are committed to making necessary improvements. We genuinely appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Hotel Management

Dear Lynda, We are delighted to hear that Extended Stay America felt like a home away from home during your stay! Providing a comfortable and welcoming environment is our top priority, and we're thrilled you had a positive experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit!Sincerely,Hotel Management

Dear Miriam, Thank you for taking the time to write a review of your stay. We sincerely appreciate your positive feedback regarding our staff's professionalism and friendliness. However, we apologize for any inconvenience caused by the odor in the hallways and the cleanliness issues in your room. Providing a clean and comfortable environment for our guests is our priority, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and are actively addressing these concerns to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear John, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback is invaluable to us, and we are deeply sorry for any discomfort caused by the odor. We are actively addressing this matter to ensure a more pleasant environment for all guests. Additionally, we have taken note of your comments regarding our breakfast offerings and vending machines, and we are working to improve these aspects of our service. Your satisfaction is our utmost priority, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Shawnna, We are sorry to hear about your experience. Your feedback is valuable, and we appreciate you bringing these issues to our attention. Our team is working diligently to address these concerns to ensure a more enjoyable stay for all guests. Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for choosing us for your stay.Sincerely,Hotel Management

Dear Amanda, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Misty, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Thank you for taking the time to review your experience at our hotel. I am sorry to read that you were not happy with your experience. We are working on ways to better improve our product and service. We hope you will give us another opportunity in the near future.

Dear Manish, We regret to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincere apologies for any shortcomings you experienced. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your valuable input will aid us in enhancing the experience for future guests. Thank you for taking the time to share your thoughts with us.Sincerely,Hotel Management

Dear Shay, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the service issues you had while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we do not repeat what you experienced. We hope to show you the authentic, warm hospitality we are known for the next time you return to the area.Sincerely,Hotel Management

Dear Kari, Thank you for your feedback. We apologize profusely for the unsatisfactory conditions you encountered during your stay. Your experience falls far below our standards, and we're deeply disappointed to hear about the state of your room. Immediate action is being taken to address the issues you've raised to prevent similar incidents in the future. We appreciate your kind words about our front desk staff and regret any inconvenience caused. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Emily, Thank you for your recent stay at our hotel. We sincerely apologize for the numerous issues you encountered during your stay. Providing a comfortable and well-equipped room is our priority, and we regret that we failed to meet your expectations. Your feedback regarding the odor, lack of kitchen amenities, non-functional phone, and hazardous wires is deeply concerning, and we are addressing these issues with our team immediately. We strive to provide a safe and pleasant experience for all guests, and we apologize for falling short in this instance. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future..Sincerely,Hotel Management

Dear Perri, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear GLENN, Thank you for taking the time to write a review of your stay. We are deeply sorry for the unpleasant experience you had during your stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we apologize for falling short of your expectations. Your feedback regarding the smoke odor, carpet cleanliness, lack of kitchen amenities, mold in the bathroom, and presence of pests is concerning, and we are taking immediate steps to address these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Thank you for taking the time to review your experience at our hotel. I am sorry to read that you were not happy with your experience. We are working on ways to better improve our product and service. We hope you will give us another opportunity in the near future.

Dear Changyu, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are sorry that this did not occur during your stay. We take the cleanliness of our entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Dear Pamela, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We have noted your comments about the condition of your room and are committed to enhancing the overall guest experience by addressing these concerns. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

Dear Changyu, We are truly sorry to hear about your disappointing experience. Your feedback is valuable, and we take it seriously. We strive to provide excellent service and accommodations to all our guests, and it is disheartening to learn that we fell short during your stay. We appreciate your feedback and hope to have the opportunity to improve and regain your trust in the future.Sincerely,Hotel Management

Dear Dawn, Thank you for being our guest. We are a non-smoking hotel, yet we do provide designated smoking areas outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Joel, Thank you for your feedback regarding your stay at our hotel. We truly regret to learn about your disappointing experience. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Thank you for taking the time to review your experience at our hotel. I am sorry to read that you were not happy with your experience. We are working on ways to better improve our product and service. We hope you will give us another opportunity in the near future.

Dear Jerry, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Juan, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management

Dear Jacquetta, We sincerely apologize for the unacceptable experience you encountered during your recent stay. Your feedback regarding the cleanliness, maintenance issues, and overall condition of your room is deeply concerning to us. Please know that this does not align with our standards of hospitality, and we will take appropriate steps to address these issues with our housekeeping and maintenance teams. Your comfort and satisfaction are paramount to us, and we regret that we fell short during your visit. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Jennifer, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you encountered during your stay. Your observations regarding the cleanliness and condition of certain areas have been noted, and we are actively addressing these concerns with our housekeeping team. We appreciate your positive comments about the bed and comfort. Rest assured, your feedback is instrumental in our ongoing efforts to enhance the guest experience, and we hope to have the opportunity to welcome you back in the future for a more satisfying stay.Sincerely,Hotel Management

Dear Dale, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Please give us another chance to exceed your expectations.Sincerely,Hotel Management

Dear Shivahn, Thank you for taking the time to review your stay. It is nice to know you had a pleasant time and were pleased with the comforts of the bed in your suite. However, we are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management

Dear Wayne, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Erin, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Charles, Thank you for the kind review. We are delighted you chose Extended Stay America for your recent visit here, and we are thrilled to read that you had an overall positive experience. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management

Dear Brandon, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you return to our area. Sincerely,Hotel Management

Dear Adriana, Thank you for taking the time to share about your visit. We appreciate your feedback and regret any discomfort you experienced during your stay. We understand the importance of a clean and pleasant environment. Your comments are taken seriously, and we assure you that we will address these concerns internally. Our goal is to provide a positive guest experience, and we apologize if we fell short during your visit. Your input is invaluable as we work towards continuous improvement. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Alex, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

Dear Miguel, We sincerely apologize for the unsatisfactory condition of your room. This falls below our standards, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we are addressing these cleanliness issues with our housekeeping team to prevent future occurrences. We appreciate your understanding and the opportunity to make amends. Please allow us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Josias, We apologize for any inconvenience caused by the presence of bugs in your room. This does not reflect our usual standards, and we take such reports seriously. We will address this issue promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust.Sincerely,Hotel Management

Dear Guest, We thank you for reviewing your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Sincerely,Hotel Management