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Reviews of Destiny Palms Hotel Maingate West

2.5 out of 5
Destiny Palms Hotel Maingate West
8536 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 712 out of 1494 reviews" "
Rating 8 - Good. 390 out of 1494 reviews" "
Rating 6 - Okay. 199 out of 1494 reviews" "
Rating 4 - Poor. 92 out of 1494 reviews" "
Rating 2 - Terrible. 101 out of 1494 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been back several times now for extended stays, good people, clean place and good value. I'll be back again for sure!!
Stayed 11 nights in Apr 2024
Response from Destiny Palms on 1 May 2024
Thank you for your review and for staying with us. We look forward to seeing you again

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We called ahead to let the front desk know we were checking in late, and the main desk waited until we arrived to leave for the night. Great service! 10/10
Stayed 3 nights in Apr 2024
Response from FRONT DESK on 29 Apr 2024
Thank you for staying with us. We truly appreciate your feedback !

4/10 Poor

Juan

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Found roaches
Stayed 9 nights in Jan 2024
Response from Destiny Palms on 30 Apr 2024
Thank you for staying with us and apologize for any issue you may have incurred. We have taken care of the issue you mentioned in all rooms

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from FRONT DESK on 30 Apr 2024
Thank you for staying with us. We truly appreciate your feedback !

2/10 Terrible

James D

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff was friendly and pleasant, this hotel is in need of a FULL renovation. Room carpet so dirty you don’t want to walk on it without shoes. Spend the extra money and just stay somewhere else. You will be glad you did.
Stayed 2 nights in Apr 2024
Response from Destiny Palms on 29 Apr 2024
Thank you for staying with us and apologize for any inconvenience you may have incurred

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Destiny Palms on 29 Apr 2024
Thank you for staying with us

6/10 Okay

Jessica

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
TOTALLY HONEST REVIEW: I'm not sure how the property has such high stars. The staff was super friendly at check in, but the room was less than stellar. The shower was definitely old, the fixtures look ancient and the treads on the shower floor were all peeling up. (We didn't use the shower for our 2 nights). The light above the bathroom sink didn't work, it was so dim that the nightlight on the hairdryer was brighter. The doors on the armoire and cabinet didn't close and the microwave is a lot smaller than the one in the picture. The flooring needs to be replaced. The tiles were sticky/ grout dirty and the carpet was kinda gross. I'm the corner of the room you could see dust had accumulated over a long period of time, no one has brought a vacuum into that corner. There was no furniture in that spot so I know it's not hidden. The AC was set to 65 but it was still warm in the room. Came home with a stuffed up nose after 2 nights there. The pillows went flat immediately but the bed itself was comfortable. You could hear everything in the hallway because of the gap at the bottom of the door. The only kids channel offered was nickelodeon. It was good enough for my two night quick trip but I won't stay there again
Stayed 2 nights in Apr 2024
Response from Destiny Palms on 29 Apr 2024
Thank you for staying with us and we apologize for any inconvenience you may have encountered. If the issues would have been told to us we would have done our best to correct them

10/10 Excellent

Elizabeth

Travelled with group
Liked: Property conditions & facilities
Very quiet
Stayed 1 night in Apr 2024
Response from Destiny Palms on 29 Apr 2024
Thank you for staying with us

10/10 Excellent

Delma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great that they have a common room were you can have your breakfast, clean and quiet
Stayed 9 nights in Apr 2024
Response from Destiny Palms on 29 Apr 2024
Thank you for staying with us

10/10 Excellent

Carlos, Sun Valley

Stayed 9 nights in Apr 2024
Response from Destiny Palms on 29 Apr 2024
Thank you for staying with us

10/10 Excellent

Dr

Liked: Staff & service, property conditions & facilities
The staff were wonderful! The room was clean other than a bit of mildew in the grout on the bathroom floor. Less than 10 minutes to the parks. For the price and my simple needs on this trip, I would stay there again.
Stayed 4 nights in Apr 2024
Response from FRONT DESK on 23 Apr 2024
Thank you for staying with us. We truly appreciate your feedback !

8/10 Good

Carrisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were friendly and helpful. We asked one man was asked for towels, not only did he give us towels, the kids pool noodles, unlocked the pool, dried chairs for us and skimmed the pool.
Stayed 6 nights in Apr 2024
Response from Front Desk on 23 Apr 2024
Thank you for staying with us. We truly appreciate your feedback!

2/10 Terrible

Brian Lynn

Tried by telephone to have a handicap room with two beds and was stonewall. Could not change rooms so we did not check in
Stayed 6 nights in Apr 2024
Response from Front Desk on 22 Apr 2024
I apologize for any inconvenience this may have caused, Unfortunately the reservation you booked was non-refundable and no changes could of been made to it .

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Property was off the busy road, so it was pretty quiet.
Stayed 2 nights in Apr 2024
Response from Front Desk on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staying there for a few times. Excellent hotel for go to the parks.
Stayed 2 nights in Apr 2024
Response from Front Desk on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Rodney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the stay
Stayed 5 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you for staying with us. Upon checking your stay and didn't see no issues reported nor concerns. We apologize for any issue you may have incurred!

8/10 Good

Alexandra

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Front Desk on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jasmine Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are nice and comfortable. Bathrooms for surely use an update.
Stayed 10 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

myriam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time I will request a room with no carpet. It had a strong mildew smell but for 50$ a night I will stay again in their updated non carpet rooms
Stayed 3 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cheng at the front desk checked us in both this trip and on a previous journey. What a great guy, he remembered me, welcomed me back and helped me secure a room that fit my needs. All staff here have been very good, very helpful. Cheng is pleasant and accommodating and an asset to the hotel.
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback !

8/10 Good

Prendince

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This was a decent stay for commuting from Kissimmee to Orlando. Rooms are older and could use some updates but overall we were comfortable. Lots of hair on floors in bathroom so housekeeping just may not have been aware of that. Pool was nice. Could use some umbrellas over the tables for shade. Overall we had a good stay for a good price.
Stayed 2 nights in Mar 2024
Response from Destiny Palms on 18 Apr 2024
Thank you for staying with us

6/10 Okay

Jeri

Travelled with group
Liked: Staff & service
We didn’t like that the pool closed at 7:30, we never got to use it. I also found it weird to have to ask them for ice and to clean the room
Stayed 4 nights in Apr 2024
Response from Destiny Palms on 17 Apr 2024
Thank you for staying with us and our apologies if you had any issues

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Location and the staff is amazing! Will stay again. They are in the middle of remodeling and you can tell. It's going to look Awesome!
Stayed 1 night in Jan 2024
Response from FRONT DESK on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kayla

Travelled with family
Liked: Cleanliness, staff & service
The staff was very kind and check-in was quick and easy! Overall an affordable stay that gets the job done.
Stayed 2 nights in Apr 2024
Response from FRONT DESK on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Libni S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: We enjoyed our stay at this hotel. It was very affordable, the front desk staff was nice, the bed was comfortable, it had a dining table that was perfect for me and my partner to use when eating, the AC was working well and the space was good enough. Thankfully, we did not have any pest or cleanness issues like previous reviews mentioned. I would maybe consider coming back if I am on a budget. Cons: Beware that the bathroom is very small. When opening the shower door, the water leaks all over the floor each time. This makes it difficult to exit the shower without making a mess. The shower knob and head is also outdated. The shower knob was dusty which was a little gross to turn on the water each time I had to shower. When I first arrived to the room, I noticed ants around the bathroom sink but I sprayed my partner's cologne all over the sink and after that I never saw ants again. One last thing I will mention, our room was right next to the lobby and each morning and even late nights I would hear either a baby crying or people talking by the kitchen area next to the lobby. Overall.... The Cons I mentioned above were not enough to make us have a bad experience. The pros do outweigh the cons. I have to say that our experience was a good one and having a hotel right next to Disney and multiple restaurants was great.
Stayed 3 nights in Apr 2024
Response from Destiny Palms on 14 Apr 2024
Thank you for staying with us

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
8.2/10 rating seems inaccurate… mixed with a 2.5 star review, just doesn’t add up. Maybe skip this listing… It smelled like urine, but we traveled 11 hours and got in late so the sheets smelled and looked clean so we closed bathroom door thinking that was the source… left early the next morning hoping bathroom door closed while we were out would work… nope! Pretty sure it was just the room or AC unit that smelled. No window to open for fresh air… got back late, decided we were gone the next morning cause it was such an uncomfortable experience. Requested 3 days of the pre-pay refunded, was denied because of “rigid and inflexible policies”… guess they need the money that bad. Room was so small no place to put your luggage, or move around. Turn down service every 3 days. 25-30 minute drive into Disneyland. McDonald’s and 7-11 next door are only options for food and necessities. Didn’t see a bus line, so driving or Uber are your options. Front counter service seemed impatient and rigid, probably why I didn’t feel like talking to them about the condition of the room would be an option or result in any meaningful improvements. Deeply unsatisfactory.
Stayed 5 nights in Apr 2024
Response from Front Desk Manager on 14 Apr 2024
We apologize for any issue you may have incurred however we could have moved your room had you mentioned anything to us which you did not just said change of plans, and we refunded Expedia back for 3 nights to the virtual card they gave us so your refund issue is with expedia and you needed to contact them to let them know you left early or they will not refund you...

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great 0rice, great staff
Stayed 6 nights in Jan 2024
Response from Destiny Palms on 14 Apr 2024
Thank you for staying with us

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how quiet and safe this hotel is.
Stayed 8 nights in Apr 2024
Response from Destiny Palms on 14 Apr 2024
Thank you for your review and for staying with us

8/10 Good

Gema, Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and safe
Stayed 2 nights in Apr 2024
Response from Destiny Palms on 14 Apr 2024
Thank you for staying with us

10/10 Excellent

TaLeara

Stayed 5 nights in Apr 2024
Response from Destiny Palms on 1 May 2024
Thank you for staying with us

8/10 Good

Hector Eduardo

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Side doors weren’t lock other than that it was a good cheap hotel option would rent again.
Stayed 4 nights in Apr 2024
Response from FRONT DESK on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Joanne

Travelled with partner
Liked: Staff & service, amenities
Good price but you get what you pay for. Rugs could be cleaned or changed. Old furniture. Housekeeping on request or every 3 days .
Stayed 7 nights in Apr 2024
Response from FRONT DESK on 15 Apr 2024
Thank you for staying with us. We apologize for any issue you may have incurred

8/10 Good

DeQuan

Stayed 3 nights in Apr 2024
Response from Destiny Palms on 30 Apr 2024
Thank you for staying with us

6/10 Okay

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the housekeepers were very friendly and very professional 👏
Stayed 2 nights in Apr 2024
Response from Destiny Palms on 14 Apr 2024
Thank you for staying with us

6/10 Okay

Angel

Stayed 5 nights in Mar 2024
Response from Destiny Palms on 29 Apr 2024
Thank you for staying with us

6/10 Okay

Gordon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The problem we had was every day we had to get our room keys reset. The shower was also a little small but the hotel was clean and the staff were very friendly.
Stayed 5 nights in Apr 2024
Response from Destiny Palms on 9 Apr 2024
Thank you for staying with us and thank you for your review. We apologize for any inconvenience you may have incurred

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little out of the way, but still near a lot of restaurants, etc. All looks clean and the staff was very nice.
Stayed 1 night in Apr 2024
Response from Destiny Palms on 9 Apr 2024
Thank you for your review and for staying with us

10/10 Excellent

Mitchell David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 3 nights in Apr 2024
Response from Destiny Palms on 9 Apr 2024
Thank you for your review and for staying with us

8/10 Good

Stephanie

Travelled with family
Liked: Staff & service
I wasn't sure what to expect based on some of the reviews, but decided to give it a chance. The room was a bit damp/musty but otherwise it was clean and comfortable. The AC worked well, and the beds were really comfortable. I expected the shower to be tiny based on some reviews, but it was a good size. The staff was extremely friendly, and parking was free and easy. We had to leave a night early due to a family emergency back home, so I was a bit disappointed that they wouldn't refund the night with ample notice to fill our spot. All in all, it was a decent hotel. We didn't use the pool because it's not heated, but we did take advantage of the McDonald's and 711 located right beside the parking lot. Not bad overall for a budget hotel, we would definitely stay again.
Stayed 7 nights in Apr 2024
Response from Destiny Palms on 9 Apr 2024
Thank you for staying with us and hope all is well with your emergency. We apologize for any inconvenience you my have incurred and looked at the reservation and seen it was non refundable

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was adequate for our needs.
Stayed 1 night in Apr 2024
Response from FRONT DESK on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Stayed 3 nights in Apr 2024
Response from Destiny Palms on 29 Apr 2024
Thank you for staying with us

8/10 Good

Jesus

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location. Good if you are on a budget and just want some place to sleep.
Stayed 3 nights in Apr 2024
Response from FRONT DESK on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stood only two nights, so we needed a quick stay. Parking was easy. Bed, sheets, towels, fridge, microwave all clean. The room was outdated, the bathroom had a sliding door that would jam so unfortunately we did not slide it closed in fear of it getting jammed … so that caused lack of privacy. Luckily we did not have pest issue as previous reviews mentioned.
Stayed 2 nights in Mar 2024
Response from FRONT DESK on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Madison Brooke

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was great! Super friendly staff!
Stayed 3 nights in Apr 2024
Response from FRONT DESK on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice room for the price
Stayed 1 night in Apr 2024
Response from FRONT DESK on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kelly

Travelled with family
Disliked: Property conditions & facilities
Location to the parks is excellent
Stayed 7 nights in Mar 2024
Response from FRONT DESK on 3 Apr 2024
Thank you for staying with us and we apologize for any inconvenience you may have incurred. I didn't see notes of you letting us know of any issue we would have tended to them asap.

8/10 Good

Francisco

Liked: Staff & service
Good stay for the price
Stayed 3 nights in Mar 2024
Response from FRONT DESK on 3 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jayme

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FRONT DESK on 3 Apr 2024
Thank you for staying with us and we apologize for any inconvenience you may have incurred. I don't see notes of you letting us know of any issues.

10/10 Excellent

Michal B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. The staff really care. Rooms are spotless. Aldo very affordable!
Stayed 2 nights in Mar 2024
Response from FRONT DESK on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were extremely friendly. When we arrived the door was unlatched. We soon learned the door has a had time latching and had to be physically push it to close it. Phone was discolored (yellow), shower stall very tight, beds comfortable, chairs in room were stained. Hotel could have used a little convenience store instead of the makeshift cafeteria. The hotel itself was not clearly marked from the road/highway, and we had cut through a McDonald's and another unmarked road to get to the lot. It fulfilled its purpose, but I don't know if i'd stay here for multiple nights.
Stayed 1 night in Mar 2024
Response from FRONT DESK on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!