"My experience at the hotel was disappointing due to the service at the front desk. Upon my arrival, the reception staff was not welcoming or friendly. The first representative who assisted me, named Brandi, could not find my reservation in the system. She told me that They couldn't help me and I would have to contact the agency I booked. They seemed to be distracted and uninterested in helping. When I changed representatives, all the information magically appeared in the system without the need for further action. One the rooms took more than an hour to be ready after the check-in time, stipulated by the hotel policies. In summary, the lack of professionalism and courtesy in customer service at the front desk negatively affected my experience at this hotel. hotel."