We asked for more towels, front desk said they will bring them to our room, we came home at night and no additional towels were there. Breakfast buffet was 14.99, expensive for a small buffet. The hotel looks old and run down but it’s clean in the room, in the common areas. Shuttle service was confusing. I called prior to checking in, asking how shuttle service to Disney works and was told to just check in and it will become self explanatory. Agent was rude and unhelpful. Shuttle service was unhelpful, the pickup time was 8:40pm, prior to the Happily Ever After fireworks show which is an important experience to have at Disney.