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Reviews of Stoney Creek Hotel La Crosse - Onalaska

2.5 out of 5
Stoney Creek Hotel La Crosse - Onalaska
3060 S Kinney Coulee Rd, Onalaska, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 899 out of 1354 reviews" "
Rating 8 - Good. 292 out of 1354 reviews" "
Rating 6 - Okay. 81 out of 1354 reviews" "
Rating 4 - Poor. 49 out of 1354 reviews" "
Rating 2 - Terrible. 33 out of 1354 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024

8/10 Good

Gayl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the decor and breakfast. Sink was dirty. Minor repairs are needed.
Stayed 4 nights in May 2024

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property, nice location with lots of dining options nearby. The decor is woodsy, up north vibe. Fireplaces (indoor & outdoor) were a nice touch. Nice bar on premises. Gal working in the bar was super nice. Our room was nice, clean and had a frig, microwave and Keurig coffee maker. Hot breakfast was typical selection, but no waffle makers. That was disappointing! Overall a nice stay.
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 27 May 2024
Thank you for your feedback Pamela! We're so happy you've enjoyed your stay with us. Please come visit us again soon:)

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and bar staff incredibly kind. Great place to gather with friends and family. Loved the fire and popcorn!
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk Team on 27 May 2024
Thank you for your review Kari. We hope to see you again soon.

2/10 Terrible

Heidi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 26 May 2024
Thank you for your response. We hope to see you in the future.

8/10 Good

Neil

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a very interesting place. I’ve never seen so many stairways in my life. It could use some updating. The bartender in the bar was excellent. Very hard working. The breakfast was very good. I liked that there were in and outdoor fireplaces located throughout the property.
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 23 May 2024
Thank You Neil! We appreciate your feedback and we are very happy that you enjoyed your stay with us:)

8/10 Good

Zack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of it.
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 22 May 2024
Thank you for your response Zach. We hope to see you in the future!

8/10 Good

Michelle

Travelled with family, Business traveller
The pool area was nice with the adjoining indoor outdoor pools. The breakfast bar was good as was the food at the lumberjack saloon. The bathroom in our room was leaking and we notified staff shortly after we checked in. We never heard from staff and at check out were asked if the new room was better. We were moved to another room in the system but no one ever told us.
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 21 May 2024
Thank you for your review Michelle. We apologize for the inconvenience of the bathroom and the miscommunication on our end. We hope to see you again in the future.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Parking sucks
Stayed 2 nights in May 2024
Response from Stoney Creek Front Desk on 19 May 2024
Thank you for your response. We aplogize for the inconvenience of parking. During busy weekends we do our best to accommodate guests for parking.

8/10 Good

Jim's

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 20 May 2024
Thank you for the review, have a great day.

2/10 Terrible

Susan

Travelled with family
Liked: Property conditions & facilities
Checkin was 3pm and The room was not ready yet ay 4:20pm
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 19 May 2024
We apologize for the inconvenience Susan. Unfortunally we had a large turnover from the previous night, our staff worked as fast as possible to ensure clean rooms for all guests. We hope to see you again.

6/10 Okay

Richard

Liked: Staff & service
Staff was very nice, room overall was huge but in large need of basic maintenance from pealing wallpaper to a whirlpool tub that didn’t drain.
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 18 May 2024
thank you for the review, we will pass your feedback onto our maintenance staff.

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water in room seemed to not get hot, just a luke warm. There was some tiles loose in our bathroom. Just minor maintenance things, otherwise we love staying here.
Stayed 2 nights in May 2024
Response from Stoney Creek Front Desk on 16 May 2024
Thank you for the review, we will pass this feedback along to the proper staff, have a great day!

10/10 Excellent

Kimberly

Liked: Property conditions & facilities
Had an amazing stay! The kids cant wait to go back.
Stayed 2 nights in May 2024
Response from Stoney Creek Front Desk on 13 May 2024
Glad you had a great stay Kimberly and the kids had fun! Hope to see you again.

2/10 Terrible

april

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here again. I was having car issues and arrived a hour early so they charged me 25.00 for a hour early. The rooms were filthy and the pool and hot tub were filthy we couldn’t even use them. This whole property needs a deep clean
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 13 May 2024
We apologize you did not enjoy your stay with us. Our standard policy for early check-in is a 25 charge regardless of the circumstances. The pool and hot tub area are under maintenance and will be much more clean in the future.

10/10 Excellent

Donald, SCHAUMBURG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time first night everything is great.
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 11 May 2024
Thank you for your kind review Donald. We hope to see you again.

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Northwoods feel of this unique property! It's like getting away from it all in the middle of everything! There are lots of cozy areas for sitting and visiting, playing games, etc. Free drink coupons for the property bar at check-in were a huge plus, and our party of four gals enjoyed shooting some pool to while away the evening. Beds and pillows were comfy, and the property was quiet. The hot tub in the pool area was quite large and almost too hot, but we did enjoy it. Tasty breakfast with make-your-own pancakes (but not waffles), fluffy eggs, and other breakfast staples was delightful. And staff was very friendly and helpful. We hope to stay there again soon!
Stayed 2 nights in May 2024
Response from Front Desk Team on 8 May 2024
Thank you for your review, we are so glad you enjoyed your stay with us! Have a great day!

10/10 Excellent

Dale

Stayed 2 nights in May 2024
Response from Stoney Creek Front Desk on 8 May 2024
thank you for your review, have a great day!

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Will definitely stay again.
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 6 May 2024
Thank you Darrell for your kind review. We hope to see you again soon.

4/10 Poor

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The best part about our stay was the bed, it was very comfortable! Probably the best mattress in any hotel I've stayed in so far. The bar was great. The room however, was very lacking. Tiling was loose in the bathroom and grout was missing in locations as well. Most of the wallpaper in the bathroom has started to peel away at the seams, probably curling away from the moisture from many showers. These little things would have made a big difference. Regular room maintenance seems to not be high on their priority list. Sad to see, as I think it really had/has a lot of potential.
Stayed 2 nights in May 2024
Response from Kapena on 6 May 2024
Thank you for your review, We will communicate this towards our maintenance team and take care of this issue.

4/10 Poor

Gary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked the location, convenient, but the tv was very small and had weak or no connection, sheet was stained, shower had luke warm water and the room was dusty.
Stayed 1 night in May 2024
Response from Kapena on 6 May 2024
Thank you for your review, we will communicate this with our team and look to improve going forward

8/10 Good

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities
Horse decorations
Stayed 1 night in May 2024
Response from Front Desk Team on 8 May 2024
thank you for your review, have a great day!

10/10 Excellent

Megan

Travelled with partner
Liked: Amenities
There was black grouting around the hottub in our room and the shower didnt get hot. The beds were clean and comfortable and the room was very roomy. The tv was super small but worked well. Breakfast was great but the elevator has a weird burning smell and started alarming when we used it. Unnerving
Stayed 1 night in May 2024
Response from Kapena on 6 May 2024
Thank you for your review, We will look into the elevator issue in addition to your room issues.

8/10 Good

Andrea, Shakopee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was conveniently located to near by stores, dining, and major interstates. The staff was friendly and room was immaculate. Beds/ pillows were very comfy. Would stay again.
Stayed 1 night in May 2024
Response from Kapena on 6 May 2024
Thank you for your review!Have a great day!

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities
Wedding there was fun!
Stayed 1 night in May 2024
Response from Kapena on 6 May 2024
We are glad you had a great time!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 5 May 2024
Thank you for your positive review. We hope to see you again.

8/10 Good

Gregory

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed outside fireplace,bar and dining area. Plumbing could use upgrades. Staff was excellent , especially receptionist, whom had to put up with someone whom wanted something for free. V
Stayed 2 nights in May 2024
Response from Stoney Creek Front Desk on 5 May 2024
Thank you Gregory for your review. We appreciate your feedback and we hope to see you again.

10/10 Excellent

Ryan

Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 26 May 2024
Thank you for your response. We hope to see you in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design was nice. Room was clean and slept great
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 4 May 2024
thank you for the review, have a great weekend!

8/10 Good

Christine, Harshaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is ideal for UW LaCrosse
Stayed 1 night in May 2024
Response from Stoney Creek Front Desk on 4 May 2024
thank you for the review, have a great weekend!

10/10 Excellent

Kelly, Eagan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Loved the rustic decor and feel to this hotel.
Stayed 1 night in May 2024
Response from Front Desk Team on 4 May 2024
thank you for the review, have a great weekend!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness
Convenient clean. Staff was ok.
Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 2 May 2024
Thank you for your feedback Kevin. Please come visit again soon:)

6/10 Okay

Mariah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool and hot tub was shut down l. Wish we were notified.
Stayed 2 nights in Apr 2024
Response from Stoney Creek Front Desk on 1 May 2024
We apologize for the inconvenience and will do better in the future, thank you for the feedback!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Quiet, friendly staff, awesome breakfast!!
Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 3 May 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, good free breakfast, nice hot tub and indoor/outdoor pool.
Stayed 2 nights in Apr 2024
Response from Stoney Creek Front Desk on 29 Apr 2024
Thank you for your kind review Katie. We hope to see you in the future.

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend!! Cute hotel and friendly service staff!!
Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 29 Apr 2024
Thank you for your very kind review Jocelyn. We hope to see you in the future.

6/10 Okay

michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
That when book cause someone told me that good deal n look it up n pool look amazing n when come find out went to look for the pool Saturday n found out of order. Kids pretty bummed out. I knew that woulsnt stay two nights. Plus so many ways around hotel n breakfast was ok.
Stayed 2 nights in Apr 2024
Response from Stoney Creek Front Desk on 29 Apr 2024
Thank you for your review Michelle. We apologize for any inconvenience the pool closure caused you and your family. We hope to see you in the future.

10/10 Excellent

Rita

We loved the rustic nice place. We also loved the lodge lounge bar restaurant & loved the free breakfast!
Stayed 1 night in Apr 2024
Response from Front Desk Team on 30 Apr 2024
Thank you for the review, we're happy to know you enjoyed your stay. Have a great day!

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before and love the quietness off the hotel. This place is close enough for a weekend getaway that we have been back a few times. We will be back again.
Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 28 Apr 2024
Thank you Bill for your kind words. We look forward to seeing you again.

10/10 Excellent

Renee

Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 18 May 2024
thank you for the review, have a great day.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property at a great location. Very reasonably priced. Staff are very friendly and helpful. Lots of restaurants and a mall nearby. I would definitely recommend this hotel.
Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 28 Apr 2024
Thank you for your kind words about our location and staff. We hope to see you again.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfortable bed, very good breakfast, competitive price.
Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 27 Apr 2024
Thank you for your wonderful review. We hope to see you in the future.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 27 Apr 2024
Thank you for your review. We hope to see you again.

8/10 Good

Dennis, Independence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy the unique decor at Stoney Creek. You can count on friendly people and cleanliness. Never disappoints.
Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 24 Apr 2024
Thanks for the review, have a great night!

6/10 Okay

Cory

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 24 Apr 2024
Thanks for the review, have a great night!

4/10 Poor

Susan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 23 Apr 2024
Thank you for the review, have a good day.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Staff is ALWAYS so nice and helpful and our rooms are ALWAYS comfortable and clean!
Stayed 2 nights in Apr 2024
Response from Stoney Creek Front Desk on 22 Apr 2024
Thank you for the review, have good day.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here regularly in route to MN, easy off / on highway. Staff is always welcoming, light food options /bar on site, morning breakfast available and service / quality of our stay is always consistent. Parking is convenient and plenty of stores / restaurants / gas stations close by.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 21 Apr 2024
Thank you for the review, have a good day!

10/10 Excellent

Kasey

Stayed 1 night in Apr 2024
Response from Stoney Creek Front Desk on 5 May 2024
Thank you for your positive review Kasey. We hope to see you again!

10/10 Excellent

Phoua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stoney Creek Front Desk on 13 Apr 2024
Thank you for your kind review Phoua. We hope to see you again soon.