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Reviews of Howard Johnson by Wyndham Omaha

2.5 out of 5
Howard Johnson by Wyndham Omaha
2920 South 13th Court, Omaha, NE

Reviews

5.2
Rating 10 - Excellent. 126 out of 1000 reviews" "
Rating 8 - Good. 154 out of 1000 reviews" "
Rating 6 - Okay. 185 out of 1000 reviews" "
Rating 4 - Poor. 186 out of 1000 reviews" "
Rating 2 - Terrible. 349 out of 1000 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Veronica Gonzalez

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is closed!
Stayed 2 nights in May 2024

2/10 Terrible

Sumito

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was under renovation/construction. No prior notice had been provided with me. There were no hotel employees at the location. Construction workers did not speak English at all. Request for refund was declined. I feel as if I got my money stolen.
Stayed 7 nights in May 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was closed for renovation when i arrived
Stayed 1 night in Mar 2024

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was under construction and staff was extremely rude
Stayed 1 night in Mar 2024

2/10 Terrible

Destiny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Im not the type to give bad reviews, but i wouldnt wish this place on anyone. No towels , hair in the shower from previous guest, tv didn't work, no phone in the room, trash can under bathroom sink to catch water from the leaking pipes. I have pictures as proof. 62 dollars was an absolute rip-off. ouldnt work, no phone in ybe

4/10 Poor

greg

Business traveller
Disliked: Amenities, property conditions & facilities
No TV no towels no nothing but a bed. And nothing to drown out the noisy neighbors . Staff tells me sorry and to use my phone for tvt
Stayed 1 night in Feb 2024

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was uninhabitable. On top of being under construction, which would have been annoying but noisy and dirty, the room itself was horrible. Mold, broken things, completely falling apart. We didn’t even have towels provided to us, because apparently their washer was broken, which left me only more alarmed at the thought of sleeping in the bedding. The smoke detector had also been removed at some point, and when we asked about that, we were told there were “none in the building” which is insane giving the ongoing construction. Absolutely unacceptable to be trying to rent out rooms with how poor a state the hotel was in. I wouldn’t recommend it to my worst enemy.
Stayed 3 nights in Feb 2024

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in very poor condition, lingering smoking odor in rooms, plumbing issues.
Stayed 1 night in Feb 2024

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

mariam

Disliked: Staff & service
Stayed 3 nights in Feb 2024

2/10 Terrible

Demond

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in, and the front desk boy gave me a room someone was already staying in. Then he argued with me instead of giving me another room. Finally get another room, tv doesn’t work, same boy had to come program it for 45 minutes. When I told him I didn’t care at this point and I would check out in the morning, he insisted on staying in my room to get tv working. Hotel was filthy, I am pretty sure the bedbugs are free and when I made a joke asking if they rent rooms by the hour, boy said they do. Obvious crack hotel. Never in life will I stay there again.
Stayed 3 nights in Feb 2024

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a joke of a hotel and not even named correct
This hotel is filthy, the attendant doesn't speak great English, it's not a Howard Johnson by Wyndham hotel it's an Americ. We couldn't check in early, but were told our rooms would be there as long as I was there before 11:30 because it was already paid for. We didn't get there until 9:30, but were then told there were no rooms left. He sent us to a Roadway Inn in Bellevue and said they would have rooms for us. They fought until my sons girlfriend called and told me how nasty and dirty her room was and they wouldn't give her a refund nor fresh bedding. I told her to call the law and take care of it and then suddenly the motel we were sent to could give us two rooms. One smelled like smoke and both had trash under the bed, but otherwise ok. We didn't stay the second night since my son got beat out at state wrestling. This hotel advertisement is a lie and when I told hiim I should tell people not to stay here he said that was ok.
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Racist manager.
I booked with hotels.com for several of my trips and have never ran into a problem until I stayed at this hotel. Not only was the manager a racist and admitted it to my aunt that he does not care for black people. Which he was a minority his self, he wanted to threaten to call the police because he was trying to say I only booked my room for one night, which I didn't. I booked for two nights with 5 people in the room. He was trying to say my aunt and cousin couldn't stay in the room with us because it was a fire hazard which if that was then all the plastic bags covering the smoke detectors and holes in the wall covered with paper should've been. Needless to say I will never go back to that hotel again.
Stayed 2 nights in Feb 2024

2/10 Terrible

Victoria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible. All around the building dirty! No way I would recommend this place to anyone! Don’t book!
Stayed 1 night in Feb 2024

2/10 Terrible

Hasani

Stayed 2 nights in Feb 2024

2/10 Terrible

Dawn

Travelled with partner
Disliked: Staff & service
We booked and paid for a room online only to show up and be told the hotel was full and there was no room for us. When I asked for a refund desk clerk told me to get it from Expedia and didn't seem to really care. There was another woman there that was leaving because her room was dirty and it was not the room she had paid for. Extremely frustrating to show up after 12hrs of travel, only to be told we have no room. I would not recommend this hotel. We ended up staying at America's Best Value Inn Missouri Valley Iowa, just a little further north of Omaha on I-29 - it was clean, quiet and welcoming and had breakfast for $82

2/10 Terrible

Pete

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we showed up, they found us in their system, but would not honor our Expedia reservations! I had even verbally confirmed our reservation directly with the hotel the day after I received your email confirmation, vack in January.
Stayed 2 nights in Feb 2024

2/10 Terrible

Sunshine, Council Bluffs

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Taran

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Taylor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible staff and very dirty and not safe
Stayed 1 night in Feb 2024

2/10 Terrible

JAZMINE

Stayed 1 night in Feb 2024

2/10 Terrible

Dennis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to check me in a not cleaned, used dirty room. Made me pay $50 deposit. Said I put trash in trash can, got a candy stain on sheet. Refused to give deposit back. Want my money back. No towels, phone, tv didn't come on.
Stayed 1 night in Feb 2024

6/10 Okay

Thalit, Lincoln

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst service I’ve ever had in a hotel
Stayed 1 night in Jan 2024

2/10 Terrible

Maxer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Julitza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are deceiving! The assigned room had blood splattered on different areas of the walls, ceiling, and furniture. Bathroom was filthy.
Stayed 1 night in Jan 2024

2/10 Terrible

Diona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Linda

Stayed 1 night in Jan 2024

2/10 Terrible

Eva-Marie

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. ALL linens were stained and/or dirty; coaxial cable was broke so there was no sort of tv and staff stated they weren’t going to come fix it and we had 15min from notification to decide to refund or just stay. No phone. Anything there was broke and dirty.
Stayed 1 night in Jan 2024

2/10 Terrible

Angelo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Ray

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regret ever staying here. Wish i was refunded
Tv didnt work Window cracked let cold air in. Just horrible. I would ask for my money back if i knew i would get it, instead of talking to someone rude and no help like last time i called hotels.com with an issue...
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and comfortable place
Stayed 2 nights in Jan 2024

2/10 Terrible

Keisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me an unclean room and it had trash everywhere it wasn't good at all and also they didn't give me what I asked for which was linen and toilet paper and towels and a washcloth
Stayed 1 night in Jan 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room provided had not been cleaned from previous guest. When told they only brought up new towels and toliet paper. Needed the place to sleep so had to sleep on the bed cover with no blankets. Very bad experience
Stayed 1 night in Jan 2024

2/10 Terrible

kathy

Filthy mess, don’t stay there,
The place was a mess with construction going on. No shower curtain. No towels . We were told all the towels and shower curtain were dirty. Tv didn’t work. I was told by the person at the desk if I didn’t like it check out so I did Went there at about 4.40 was out by 6.30 Desk person was very rude to other people trying to check them people as well one said when he got to his room it wasn’t even cleaned. We saw all them people at the other hotel we went to. We all said the same . What a filthy place .I asked the clerk to give me something in writing to say I left he did, asked for a refund he said no that was for all this troubles to try and make people happy. Please don’t book people into this place until there work is done,’ Thank you
Stayed 2 nights in Dec 2023

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe!!!
Dirt and drywall dust everywhere. Laundry did not work and pool closed. Front desk rarely attended and front door never unlocked. Multiple room under construction and open with children playing in them. People coming in only to use the gambling machines and propping open the side doors.
Stayed 6 nights in Jan 2024

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room has no tv its out not working the bathroom has lots of holes. Asked for more towels only one in the room was told 20 mins. Been over an hour still waiting. Tv isnt working in any room. Very load neighbors blaring radio. Construction going on in almost every room and hallways very dirty
Stayed 1 night in Jan 2024

8/10 Good

Jami

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The building was beautiful...I did not. However. Appreciate that it says there is a pool. And there is, with water in it. But guests aren't allowed to swim in it. It's indoor pool, and has had water in it all winter, but they won't let anyone swim 👙 n it, they should modify their ads.
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I would of liked better customer service and more convenient dining options rather than a roll and sausage with gravy besides their waffle maker.
Stayed 3 nights in Jan 2024

2/10 Terrible

Tanja

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This hotel was a total disaster! Rude service & disgusting conditions. Dirty, peeling paint & wallpaper, visible mold, doors that don’t lock and smoke detectors missing. Nothing like the pictures on the site. It is hard to believe that Hotels.com keeps it on the website and that the fire marshal hasn’t shut it down!
Stayed 2 nights in Jan 2024

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty beat down location
Stayed 2 nights in Jan 2024

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good about this place . 7 day say and everyday there's was lots of construction noise and disturbance. The front desk people kept screaming at people for un known reason . Looks like they are trying to fix up the place.
Stayed 7 nights in Dec 2023

2/10 Terrible

Ana

Disliked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

Keli

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told when chrckinh in that theres no tv and to go somewhere else. I said i cant i prepaid for room. He said call hotel.com and they refund my money. So went to other motel. I am able to get my money back. This was a quick trip for my brother's funeral during holidays which was hard enough plus money then to be denied my refund? I called motel manager he daid its motel.com who wont refund my money. I want to know whose lying?
Stayed 1 night in Dec 2023

2/10 Terrible

Brandon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Louis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolute a dump. The neighbor hood is marginal at best,. Someone tried to come through our door in the middle of the night. They do not give you clean towels daily or replace soap as well. The card to get in the room failed multiple times which was inconvenient The TV did not work but my son was able to fix it but the remote didn't work so we could not switch the station. Do not stay here.
Stayed 3 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The place is a dump, but it’s super cheap so if you don’t have a lot to spend it’s better than staying in a cardboard box
Stayed 2 nights in Dec 2023

2/10 Terrible

julie

Stayed 3 nights in Dec 2023