Property amenity

Reviews of Days Inn & Suites by Wyndham Omaha NE

2 out of 5
Days Inn & Suites by Wyndham Omaha NE
11515 Miracle Hills Drive, Omaha, NE

Reviews

7.4

Good

Rating 10 - Excellent. 309 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 140 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 117 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jill R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

2/10 Terrible

Jessica

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two different rooms with broken security features - in one, the lock had been knocked off the wall (looked like the door was kicked in from the hallway), and in the second the peephole was MISSING from the door. There was just an open hole that you easily see into the room. No thanks.
Stayed 4 nights in Sep 2021

4/10 Poor

JULIE A

Travelled with partner
The overgrown weeds and broken up sidewalks made the place look very dumpy. We had requested a patio room, and the pool area and windows were really dirty. The bathroom had a sticky film which we weren’t sure of what it was. The property has really gone downhill since we had stayed there 2 years ago. Very sad shape. The pool was closed and there was no breakfast available. We were told this when we checked in. So we had to spend $$$ on breakfast that hadn’t planned on. We did have a comfortable bed and quiet nights sleep. Don’t think we’ll be back.
Stayed 1 night in Aug 2021
Response from Manager on 23 Oct 2021
Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

6/10 Okay

Wendy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
FILTHY hotel - Would not recommend!
I would not recommend staying in this hotel. It was very dirty, hallways smelled like pot and smoke even though it was advertised as a non-smoking room, there were spider webs in the corners of the room on the ceiling, the comforter was stained, the towels were dingy and the bathtub looked like it hadn't been cleaned in a long time. If I hadn't already unloaded my things and been exhausted from a five hour drive and visit in the hospital with my ill father I would have left. PLEASE TAKE CARE OF YOUR ROOMS!! This was so disappointing!
Stayed 1 night in Oct 2021
Response from Manager on 19 Oct 2021
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, quiet neighborhood, staff were very friendly and helpful. We would definitely stay here again!
Stayed 1 night in Oct 2021
Response from Manager on 16 Oct 2021
Thank you for your valuable opinion regarding our staff. We hope to see you again in the future.

8/10 Good

Verified traveller

Disliked: Staff & service
Customer service in need of improvement
Gentleman at the front desk was so busy playing on his phone that he couldn’t even put it down while checking us in. Very rude and unprofessional.
Stayed 1 night in Oct 2021
Response from Manager on 17 Oct 2021
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went here since the breakfast was accepted at my last stay. This stay was much worse, no WiFi, no breakfast, back door lock broken, damage all over the room I was in, no parking due to parking lot being resealed. Won’t be returning to this one again.
Stayed 1 night in Oct 2021
Response from Manager on 13 Oct 2021
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Shirley

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended
The lawn had not been mowed for several weeks, the two bedside lamps did not work and the stool squealed like a pig when flushed. The desk attendant never cracked a smile nor was friendly in any way.
Stayed 2 nights in Oct 2021
Response from Manager on 11 Oct 2021
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2021
Response from Manager on 12 Oct 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

4/10 Poor

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing considering the 7.0 rating
The room smelled like mold, the chair in the room was stained and nasty looking. Both night and morning receptionist were on the rude side. There was no breakfast available and the pool was not in service, instead it sat with disgusting green, brown water. You get an extremely thin blanket and 2 sheets to sleep with.
Stayed 1 night in Oct 2021
Response from Manager on 13 Oct 2021
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

Katherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sketchy
The door handle to the bathroom and to the conjoining room was broken. Plus the patio door was open when we walked in. Heard hun shots outside. Also, the front drive was closed
Stayed 1 night in Oct 2021
Response from Manager on 13 Oct 2021
It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Robert

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was a disaster. No continental breakfast offered, pool was not open, fitness center closed. Drinking fountain and doors not working. Bathroom tub was not clean and would not drain. Front desk staff was very rude. We were told the place was closing in 4 days and being remodeled and turned into apartments.
Stayed 2 nights in Oct 2021
Response from Manager on 13 Oct 2021
We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

8/10 Good

Valery

Stayed 1 night in Oct 2021

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service
For me it was a convenient location. They weren’t busy so it was nice and quiet.
Stayed 2 nights in Oct 2021
Response from Manager on 7 Oct 2021
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

2/10 Terrible

Joseph

Stayed 1 night in Oct 2021

4/10 Poor

Allen

Travelled with family
Disliked: Property conditions & facilities
The room was ok no amenities pool was dirty no continental breakfast no outside security car got broken into. Probably will not be staying there again
Stayed 1 night in Sep 2021
Response from Manager on 6 Oct 2021
We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

6/10 Okay

Lynn

Travelled with family
Liked: Room comfort
Not so good
No wi-fi. Pillowcase missing. Laundry room not working.
Stayed 1 night in Oct 2021
Response from Manager on 3 Oct 2021
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room. Please do come see us again.

8/10 Good

Arville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just ok
Stayed 1 night in Sep 2021
Response from Manager on 3 Oct 2021
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Tom

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and incomplete amenities. Everyone seems to be using Covid as an excuse for poor, inoperable amenities of the property. The pool had green water and was closed. No breakfast available. Locks broken. Just all around evidence of poor management.
Stayed 2 nights in Sep 2021
Response from Manager on 2 Oct 2021
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

4/10 Poor

Flor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room and unfriendly staff! The only good thing is the location of the hotel.
Stayed 1 night in Aug 2021
Response from Manager on 29 Sept 2021
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff as well as our location. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

Ilamparithi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down 👎
Though the hotel was in a prime neighborhood, am not sure why it looks so run down. The reception did not make us feel very welcome.. broken chairs in the balconies all across the second floor, no landscaping or any kind of maintenance done.. Add to that people hanging out in the parking lots.. and though breakfast is advertised, a note says it's not available..
Stayed 1 night in Sep 2021
Response from Manager on 29 Sept 2021
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

8/10 Good

Sharon

Travelled with family
Disliked: Property conditions & facilities
Very disappointing with the decline in overall condition and service of the hotel. Very disappointed that Hotels.com actually booked us a room in a place that is closing in 3 weeks and is in terrible condition.
Stayed 2 nights in Sep 2021
Response from Manager on 29 Sept 2021
Thank you for your review and comments regarding our service and your insights regarding our room. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Antjuan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room,nats and ants. Pool closed,no breakfast. Just bad all the way through
Stayed 2 nights in Sep 2021
Response from Manager on 1 Oct 2021
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our breakfast and comments about our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Brandi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Manager on 24 Sept 2021
On behalf of our entire staff thank you for staying with us and for rating your stay.,

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dante stayed here on his way to the center of hell
Do not stay here. Do not stay here. Do not stay here. Did I mention, do not stay here? There is not a square foot of this ‘inn’ that does not need repair, paint, cleaning, replacement. You will need a haz-mat suit to feel at all comfortable in these rooms. The carpeting alone is a horrific mess of stains, unknowns, and ‘what the hell is that?’. Why Days Inn has not pulled the franchise is beyond me. Manager is overwhelmed and refunded my stay…I do thank her for that.
Stayed 7 nights in Sep 2021
Response from Manager on 25 Sept 2021
Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Todd

Disliked: Cleanliness, property conditions & facilities, room comfort
Absolute DUMP - felt unsafe and uncomfortable
This place has got to be the motel that COVID forgot... No idea how anyone is rating this property higher than a 1. Driving through town, we had hopes of secure comfort at a great price, since it is affiliated with Wyndham in what seemed like a business district -- when we arrived, it turned out 10x worse than expected. Landscaping is overgrown, basic lawn care does not exist. There is no lighting in any parking areas -- either front or side lots. This is grossly unsafe, and provided the perfect cover for a large suspicious SUV to park at the far end of the parking lot, playing music so loud it shook the building windows (it was there for at least a half hour, and people from the hotel kept making quick trips to it...). Multiple exit doors were either out of order, or propped open with rocks -- both code violations. Drinking fountains are covered, lobby bathrooms are closed, there is no breakfast "because of COVID" when every other hotel w/bfast now provides it. Three people came through the lobby while we were there -- between the missing teeth, ripped clothes, and obvious booze they were holding, I felt like I had just checked into a halfway house. While the hallways are well lit and the carpeting was pretty clean, the noise was unsettling and the WHOLE place smells like cigarettes and weed. Power was out in our bathroom, and all the furniture smelled like smoke. Exhausted from driving, I still repacked the car and booked a more secure hotel a few miles away. Stay away.
Stayed 1 night in Sep 2021
Response from Manager on 23 Sept 2021
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less service contact. We hope to have a chance to serve you as a guest again in the future.

2/10 Terrible

Rickey Dean, Bakersfield

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No internet service, rooms were not cleaned after 1st evening, strong marijuana smell in hallways ext
Stayed 2 nights in Sep 2021
Response from Manager on 23 Sept 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 Okay

Janelle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021
Response from Manager on 22 Sept 2021
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

4/10 Poor

Wayne

Travelled with family
Disliked: Property conditions & facilities
Not so impressive
Room had a number of items needing attention. We might not have noticed some, but the desk clerk had us initial several items at check-in. Including inspection for damage by a supervisor after noon local time. A $100 (refundable) damage deposit was also required. Two lights in the parking lot made it dark, and not too secure feeling. Although someone picked up trash in the parking lot, no other groundskeeping has been doing for some time-thistles everywhere were several feet high, and blooming. The deadbolt on our room door didn't work properly, which made me look closer at the door. It looked like someone had broken in at some point before our trip. Due to discovering that later in the evening we didn't ask for a different room. We were unable to get WiFi in our room-even after my wife talked to the desk clerk. The smoke detector had no indication that it was or wasn't working. We are not inclined to stay again.
Light needs remount
Door frame shows damage see write up
Tile needs resetting
Stayed 2 nights in Sep 2021
Response from Manager on 23 Sept 2021
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 Terrible

sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness and Cleanliness Need Work
The check-in clerk was very dour. Walking down the corridor to our room, I was using the woodwork on the wall for balance and came away with fingers loaded with dust. Not cool on cleanliness. The one positive was the check-out clerk the next morning. She was very, very nice.
Stayed 1 night in Sep 2021
Response from Manager on 20 Sept 2021
Thank you for your review and comments regarding our room and also our clerk. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Okay

Carrie

Disliked: Property conditions & facilities, room comfort
Underwhelming experience
My guess is this property used to be a gem, but they have given up. It was a quick overnight on our road tip through the area that we booked online. Even though the immediate area was good, the hotel grounds were in disrepair. Weeds growing everywhere and very overgrown. The carpeting in the halls and rooms were very dirty. Large rooms with a deck overlooking the pool, but the pool was swamp green. 2 very small towels were all we had. I tried calling down to the desk to get a shower floor mat and a blow dryer, but our room phone did not work. (When i went to the lobby to get one, I waited behind another guest whose electricity was out in his bathroom.) The bed was pretty comfy tho. Nothing served for breakfast at all, although they advertised it. They had a hand written sign indicating that it was cancelled due to the Delta variant.
Stayed 1 night in Sep 2021
Response from Manager on 22 Sept 2021
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

6/10 Okay

Kelly

Business traveller
Liked: Staff & service
Disliked: Amenities
Only pretty area was if you had a 1st floor room near courtyard! Bed was incredibly hard and internet wasnt working
Stayed 1 night in Sep 2021
Response from Manager on 14 Sept 2021
Thank you for sharing your experience. We truly appreciate the insight regarding our bed and your insights regarding our area. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Jason

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look elsewhere
Don’t do it!! Horrible Hotel. Should not have Wyndham associated with it. They would be appalled. I would hope someone from Hotel.com to contact me and make it right. They have a 7 or 8 rate. It’s no better then a 2. Tub clogged everyone rude.
Said had functional pool. NOPE!!
Dirty room. Shower was not clean
Next morning after shower night before
Stayed 1 night in Sep 2021
Response from Manager on 14 Sept 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

10/10 Excellent

Adith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Manager on 12 Sept 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

4/10 Poor

Dennis

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
There were no wash cloths in the room. When we contacted the front desk, we were told “we may have a couple down here you can come to get.” The front desk girl was very rude, and said there was only one wash cloth in the entire motel for our family of three. Will not stay here again.
Stayed 1 night in Sep 2021
Response from Manager on 12 Sept 2021
We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 Terrible

MEREDITH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Manager on 17 Sept 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

4/10 Poor

Gun

Stayed 1 night in Sep 2021
Response from Manager on 11 Dec 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

2/10 Terrible

Nicole

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Absolutely horrible. Filthy. Outdated. Exterior was not kept up. These photos are extremely old or doctored. Do not stay here
Stayed 1 night in Sep 2021
Response from Manager on 10 Sept 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

6/10 Okay

Allen

Stayed 1 night in Sep 2021
Response from Manager on 7 Dec 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

2/10 Terrible

BJ

Stayed 1 night in Sep 2021
Response from Manager on 5 Dec 2021
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 Good

Michael

Liked: Property conditions & facilities, room comfort
Hallways and stairs dirty. No internet in room, only available in lobby. Room was clean.
Stayed 1 night in Sep 2021
Response from Manager on 5 Sept 2021
It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Please do not hesitate to let us know if we could of any help.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Manager on 2 Sept 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4/10 Poor

Mandy

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty, smelled bad and was in poor repair.
Stayed 1 night in Jul 2021
Response from Manager on 4 Sept 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Stacey

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021
Response from Manager on 2 Sept 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was somewhat dirty the phone didnt have a cord so we couldnt call the front desk pool was closed because of an issue with it. No breakfast served due to covid
Stayed 1 night in Aug 2021
Response from Manager on 2 Sept 2021
Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Fix the wifi
The only wifi was by the front desk, the room didn't have wifi or even an ethernet port. When asked about the wifi, we were told that it was a known issue. If you dont have working wifi in the rooms then dont list it as part of the package. On top of that the hdmi cable for the tv didnt work, luckily I had my own.
Stayed 3 nights in Aug 2021
Response from Manager on 25 Aug 2021
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our wifi and also our front desk. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The only wifi was by the front desk, the room didn't have wifi. When asked about the wifi, we were told that it qas a known issue. If you dont have working wifi in the rooms then dont list it as part of the package. On top of that the hdmi cable for the tv didnt work, luckily I had my own.
Stayed 2 nights in Aug 2021
Response from Manager on 17 Sept 2021
Know that your voice is of tremendous importance to us and we value your comments about our wifi and front desk. We hope to see you again in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
It felt old and rundown. Side entrance was not secure. Old dressers in the room. Night receptionist was not very welcoming.
Stayed 1 night in Aug 2021
Response from Manager on 25 Aug 2021
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Rachel

Stayed 2 nights in Aug 2021
Response from Manager on 17 Sept 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was awful. The person who checked me in had an awful attitude. The hotel looked run down. I didn't feel safe or clean. The walls were cement. The room was smaller than my bedroom at home. I refused to take my socks off and took a long shower when I got home. I was surprised I didn't catch bed bugs or have someone break into my room. Worst experience in a while and DEFINITELY NOT TRAVELOCITY WORTHY!! It was a huge waste of money and I would have felt safer and cleaner sleeping in my vehicle.
Stayed 1 night in Aug 2021
Response from Manager on 24 Aug 2021
We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.