Old Town Bay St Louis Hotels, Bay St Louis

"The staff was not receptive at all when I asked for coffee. They acted like we were putting them out. Not a good experience did not stay the second night checked out early. They said they would refund us the money through Hotels.com And Hotels.com would have to refund us our part."

"Room was very nice. Staff accomodating"

"The room had gnats for days. We and the air conditioning did not blow cold. I had to request another room. Immediately after I requested the room. I was given another one. However, the air conditioning did not blow cold air and did not stay on for long. Due to the complaint from the gnats and given another room I just dealt with the air conditioner. I will not revisit and would not recommend anyone to this property."

"Only stayed a night, it was okay for the short stay."

"My son caught a roach in our room, old stain on recliner, room wasn’t ready till the last minute and the WiFi was awful. We had an overall decent experience but I can’t say I would stay here again. Food options weren’t great considering no outside food and drink allowed. "

"Location of property is wonderful. Very accommodating to our border collie. Would definitely return!"

"I've staying at Hollywood before and had pretty decent visits with no real problems. However my last visit went left after checkout I noticed a charge for an upgrade I never asked for. I was told it would be taken off and not charged but 2 days later it posted in my account...fast forward over 2 weeks, several calls and 2 messages for a callback from a supervisor I never received ...I finally called again and was able to speak with a supervisor who took 2 minutes to refund my money saying it may be several more days and without an so much as an apology but "anything else" Never have I ever been treated so rudely over a mistake the HOTEL MADE and did little to assure it was corrected nor did they apologize. They were a few very nice front desk attendants that did try to help but couldn't then the other half was not so kind and acted like I did something wrong."

"Pool closed for cleaning, hot tub didn't work. "

"Older property, some upgrades needed. Basic amenities. Breakfast was bland. But coffee was good."