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Reviews of The Palms Hotel Fire Island

3.5 out of 5
The Palms Hotel Fire Island
168 Cottage Walk, Ocean Beach, NY

Reviews

7.6

Good

Rating 10 - Excellent. 52 out of 143 reviews" "
Rating 8 - Good. 38 out of 143 reviews" "
Rating 6 - Okay. 27 out of 143 reviews" "
Rating 4 - Poor. 15 out of 143 reviews" "
Rating 2 - Terrible. 11 out of 143 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worry free too notch stay
We booked a last minute girls weekend over labor day. The Palms at Fire Island providesd a beautiful experience! Our room was ready upon check-in, 3 hours early! The hotel kept in contact with us via text the entire experience, towels, bikes ,beach accessories, water, whatever we needed was immediate attended to. Hotel was clean, we had a large courtyard with plenty of seating and a plentiful breakfast! Security was top notch. People stated rooms were small on other reviews but we had no issue at all. Room was as expected . Room was high priced but that is as expected for Palms property and the staff and amenities did not disappoint!!
Courtyard
Stayed 2 nights in Sep 2022

10/10 Excellent

Kelly

Stayed 2 nights in Aug 2022

6/10 Okay

Karen

Travelled with family
Disliked: Staff & service
The front desk staff was fairly surly. At $600 a night for a tiny room management should require a little more professionalism and make sure guests feel valued. Also the desk does not respond to messages in a timely fashion.
Stayed 3 nights in Aug 2022

4/10 Poor

Barbara

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say, spending over a 1,000 each night. You would have no mold in the bathroom, better beds, utensils beside one knife, better HVAC and not smell mold. Not booking again!
Stayed 2 nights in Aug 2022

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly just wished our room was a little bigger. It was absolutely a tight fit for 2 grown adults and our luggage.
Stayed 3 nights in Aug 2022
Response from Hotel Manager on 9 Aug 2022
Kelly, it was a pleasure to have you. We hope to have you book early enough for us to offer you a larger room next to time. Thank you for taking the time to share your feedback. We will note your guest profile accordingly.

10/10 Excellent

Jeanine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff hotel accommodations were excellent And they had a lot of great special touches that made my stay wonderful
Stayed 2 nights in Jul 2022
Response from Manager on 3 Aug 2022
Jeanine, you were a pleasure to have as our guest and we thank you for your feedback. We look forward to having you as our guest again soon.

10/10 Excellent

JOHN

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, room comfort
HIGHWAY ROBBERY
From beginning to end, their entire approach is focused on convenience for hotel and not the customer. No one can access the rooms before 4:30pm even if they are ready! Staff is rude. Forgot to give us lock for trolly, towels and beach equipment. The King size room was tiny. Air conditioner was SO LOUD…we had to turn off because it was too loud. Room was dirty but they tried to cover it up with a very gross citrus scent that is sprayed all over. Breakfast doesn't start until 8:30 am and at that time, they are sending you a text message telling you you need to vacate the room by 1lam. Notwithstanding that the next ferry is at 12:10pm. Whole experience was awful. It's expensive also and not worth it in any way, shape or form. This Hotel is a miss for sure!!!! BTW I have a broken femur and a service dog and notwithstanding all that they gave us BY THEIR OWN ADMISSION the smallest King they had - notwithstanding my point of comfort being key in my situation -
Stayed 1 night in Jun 2022
Response from Palms Management on 25 Jul 2022
Dear Joseph, We do regret that we did not meet your expectations. Your room was in fact changed to the first floor to accommodate your broken femur at your request. The citrus spell is a disinfectant used by housekeeping. Guests are welcome to use all amenities from the moment they arrive until they leave the property allowing guests enjoy this beautiful island immediately. 4:30 is a standard check in time which gives our staff ample time to properly prepare our suites and rooms. Guest rooms that are ready prior to the official check in time are contacted via text. You were contacted to check in at 1:43 and did so check in at that time. Check out is 11am, another standard in the industry which again allows our staff to clean and disinfect properly. We do hope to see you in the future if you so choose the return to Fire Island. All the best to you and your lovely wife.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Barbra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming lodging in a picturesque beach town. We had a lovely stay!
Stayed 1 night in May 2022
Response from Lea - The Palms Hotel on 25 Jul 2022
Thank you for your feedback. We do appreciate your comments and hope to see you again in the future. All the best, LEA

2/10 Terrible

Peter

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE - IT'S A RIP OFF AND POSITIVE REVIEWS ARE FAKE. I'm traveling a lot and this was my worst hotel experience ever. To enter or leave the hotel we needed to wade through a ankle deep puddle of canal water (yes, you read that right). The hotel didn't notify us about this in advance and didn't do anything to resolve the situation. In addition the rooms were so tiny that we could hardly open up our suitcases. On top of that rooms were dirty with hairs in the leaking sink and smelly blankets, we woke up covered by mosquito bites and the "great view" that was advertised was to a dark wall that was only two feet away from the windows. They were also freezing cold and we weren't able to regulate the AC. As if that wasn't enough the rooms were super noisy. We woke up every time when someone was walking in the corridor and constantly heard noises from the reception. Due to the backyard being flooded we needed to take our breakfast while standing in the reception. The food quality at breakfast was also quite poor - the watermelon was rotten Positive reviews are fake - the hotel promises benefits in case you leave a positive review. The whole place is a scam - do not go there.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to bars and restaurants, but not too close hence quite at night. Very friendly and accommodative stuff. Beach chairs, umbrellas, towels and wagons at your convenience. You are able to leave your bags at concierge after you checked out, so don't have to rush from the island or carry bags with you.
Stayed 2 nights in Aug 2021
Response from Hotel General Manager on 18 Aug 2021
Thank you for your feedback! We look forward to having you return to be our guest. If you would share your experience on Trip Advisor and Google please let our reservations know when you return so you can be placed in our preferred guest list. We would love to offer some incentives!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and always helpful. Housekeeping is available twice a day via text. The only negative aspect to the property was the long wait lines for beach services.
Stayed 3 nights in Aug 2021
Response from Hotel Manager on 18 Aug 2021
Thank you. We’re working as hard as we can to offer all complimentary amenities. We want to give each guest the attention that you deserve. We hope to see you again!

6/10 Okay

Lisa

Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional. Excellent customer service!
Stayed 2 nights in Aug 2021
Response from Palms Management on 9 Aug 2021
Thank you for sharing your feedback! We do hope to see you again and exceed expectations.

10/10 Excellent

Eileen

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was too small not happy at all
Stayed 2 nights in Aug 2021

8/10 Good

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palm hotel
Nice place in Ocean Beach. Small rooms as expected
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 3 Aug 2021
Marty, thank you for your feedback. The Palms does offer larger rooms, however we do sell out rather quickly. Please reserve your room now for next year without any deposit until January and let us know that your a repeat guest for special Palms Preferred Guest Benefits.

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly but the service was beyond poor. Had no maid service for the 2 days I was there and the suite was not very clean. Sand in all the beds and when asking for maid service they kept replying they are on there way and then never showed up. For the price you are paying for these suites I would expect exceptional service..
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 3 Aug 2021
We appreciate your feedback and apologize for any inconvenience experienced during your stay. We do use our reviews to initiate corrective action when staff fail to maintain the standard that The Palms is known for. Please contact me directly so I can rectify this situation both for you and as a teaching opportunity for the staff in question. I can be reached at laura@palmshotelfireisland.com The Palms offers housekeeping services twice daily and is available upon request via our “At Your Service” texting ap.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the beach feel to it.
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 3 Aug 2021
Thank you for your feedback! We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offered numerous amenities for the beach as well as bicycles. The staff was excellent. We would definitely recommend The Palms.
Stayed 2 nights in Jul 2021
Response from Palms management on 26 Jul 2021
We are delighted to know that you enjoyed your stay with us. Guests who write Google reviews and reveal their name will have their guest profiles updated and added to our loyalty program where guests may enjoy various benefits. We do hope to see you again during the season.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest Services and friendliness
Stayed 1 night in Jul 2021
Response from Palms Management Team on 7 Aug 2021
We’re happy to see your feedback and appreciate you taking the time to share. We look forward to having you as our guest.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was supposed to be fit for 8 people, but was more of the size for 6. As seen on the website I booked the room on, the amenities included 2 Kings and 2 Doubles, however, what we got were 3 doubles and a pull out couch. When we tried to use the pull out, there were no sheets to put on it and the mattress itself was filthy with dirt. The dishes available to us to use in the small kitchenette were dirty as well, and there were bugs in the utensil drawer. There was also only one bathroom to share between 8, which is near impossible. Housekeeping never made our beds, they would simply just drop off towels and take out garbage. We did enjoy the private area at the back of the hotel, and the staff members were super sweet, but the room itself was highly disappointing.
Stayed 3 nights in Jul 2021
Response from Palms Management. on 25 Jul 2021
We apologize for any misunderstanding, the suite indeed does have three full beds, however, the Upper East Side Suite and the Upper West SIde suite do have king beds, which may have been a better option for your group. We will review the way that Expedia represented the suite upon booking. When in doubt please call the hotel directly and we will ensure that you are booked in the right suite for your guests. We want to exceed your expectations and will be certain to bring this feedback to the attention of our housekeeping manager for sure. Guests are asked via text and at check in if they wish to have the pull out beds made which is part of our turn down service. We want our guests to sit back and relax. We do hope to see you again in the future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Manager on 12 Jul 2021
Ian, it was a pleasure to have you as our guest. Please reference your review when you return! If you would be kind enough to share your feedback on trip advisor it would be greatly appreciated.

8/10 Good

Leslie

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Hotel Manager on 3 Aug 2021
Thank you for taking the time to offer feedback. We appreciate your loyalty to The Palms Hotel.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jun 2021
Response from Palms Management on 7 Aug 2021
We regret that you were dissatisfied. Please contact me directly so we can find a way to resolve this matter for you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Palms Bungalow building and had a very nice stay. Just be aware that the rooms are quite small (typical of a FI or NYC hotel room). Only a few feet on the outside of the king bed for walking space. It would be impossible to eat in the room without eating on the bed. Beyond that, The room and hotel itself is clean, we loved access to the bikes, staff is friendly and helpful, especially Amy at the Bay Bar. Would definitely stay again but in a larger suite.
Stayed 3 nights in Jun 2021
Response from Palms Management on 29 Jun 2021
Thank you for sharing your feedback. We are delighted to know that our staff has exceeded expectations and we will be sure to let Amy in particular know that you were singing her praise! Many rooms are very small, while others are more spacious. We look forward to having you return. Request the second floor Bungalow rooms for larger rooms with king beds! They sell out quickly.

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Check -in was at 4:30pm yet our rooms were not ready until almost 6pm. The general manager/owner , Laura was absolutely unconcerned, aloof and unapologetic about the situation when i mentioned it to her. Keycards constantly didnt work. Breakfast was only readily available on the first day because they were guests staying at one of the cottages. When they checked out, it appeared that the rest of us guests staying in what they call "mini or junior suites" (which is quite deceiving as these room are so small and no sitting area, simply 2 rooms with an adjoining door) there was no breakfast unless you went hunting for a hotel staff to scrunch together a couple muffins and coffee. The hotel manager only appears to care about guests who stay in the overpriced bungalows and cottages. If you stay in a regular room she has the most demeaning/ cold attitude. There was constant banging of doors and what appeared to be the sound of moving of furniture while we were in our rooms. Thankfully we didnt spend alot of time in our room. i received an email from the Palms asking for feedback which i sent weeks ago and never received a reply or apology for the myriad of issues that were problematic during our 4 day stay (wifi didnt work, shower in my mum's room didnt work on the first day, key card issue almost everyday). Unfortunately the GM is also the owner so there is no recourse in addressing her lack of ability to make EVERYONE staying at the hotel feel appreciated and welcomed.
Stayed 3 nights in May 2021
Response from Manager on 8 Jun 2021
Marcia, I tried to reach you and left my direct cell number. I’m hoping you received that initial response.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2020

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

4/10 Poor

Gina

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Wendie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Covid getaway
The staff was terrific, price was steep for the sparse accommodations, the nice continental breakfast and free beach needs help take the sting out of price.
Stayed 3 nights in Jul 2020

6/10 Okay

Dominique

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Guest services available until things went wrong
We had a disappointing stay at this hotel and contacted guest services as well as the general manager email with no response.
Stayed 4 nights in Jul 2020
Response from Manager on 18 Jul 2020
Dominique, we communicated and reached a resolution. We are looking forward to having you return.

10/10 Excellent

Shelly, Oceanside

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a fabulous romantic stay. Super clean & comfortable.
Stayed 1 night in Jul 2020
Response from Manager on 18 Jul 2020
We are looking forward to having you stay.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Manager on 18 Jul 2020
We are looking forward to having you return. M

10/10 Excellent

Francesco

Liked: Staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that beach chairs, towels, bicycles and water was given. I also like the balcony and location. I didn't like the late check-in and especially not the very early check-out. I also didn't like the extremely high price per day
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only problem was they booked a party from 3pm until 830 the noise was unbearable the music was so loud it shook the entire room it. So bad we could not stay in room entire time part was on speaker was right below our window it even shook the light fixture so much the bulb broke. All of our ammendities on the sink shelf fell to floor could not hear 2 words of conversation. We understand hotel is there to make money but they should not have rented the surrounding rooms out when it was going to be like this you pay a premium price but could not be in the room even for a quick nap
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location good, and amenities nice, bikes and breakfast great. Rooms are extremely small and it is extremely loud - every morning, no insulation older building door slamming left and right.
Stayed 3 nights in Aug 2019

8/10 Good

stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several properties in the town. Nice people, especially Chuck who served us at the Palms Bay front.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Aug 2019