Hi Stephanie,I'm sorry you experienced a lack of service at our property. More information should have been provided, which would have helped with a housekeeping request. Thank you for staying with us and thank you for the feedback.

Hi Brett,Thanks for your kind words and the suggestion. You may already know this but I'll mention, in case you didn't, that there is a microwave in the market next to the front desk that is available for public use. I know it's not quite the same but it is there if you need it!

Thank you, Raj!

Hi Erica,We're so glad to hear that! Thank you for leaving a review.

Hi Michael,I'm sorry you experienced traffic noise during your stay with us. I hope you'll be back another time and if you ask the front desk, they may be able to assign you a room further away from the road. Unfortunately, as convenient as our location is in the city center, it comes with the inconvenience of city traffic. We'd love to have you give us another try.

Hi Dominica,Thank you for taking the time to leave a review. We appreciate your business.

Hi Elizabeth! Thanks so much for your thorough review. We think we have the best location in the city center, for sure! I'll pass on your kind words to our housekeeping team-they will appreciate it. Please come back soon!

Thanks Brent! I always forget to mention how close the train station is! Thank you for bringing it up!

Thanks Rafael!

Thanks Darlyne!

Thank you, Daniel! Hope to see you again soon

Thanks Carlos!

Hi there,Thank you for staying with us and for the review. We did have an issue with cable when you were here (it has been fixed since) and I'm so sorry it wasn't working and that you missed your daily dose of news. That is frustrating! I hope you'll give us another try the next time you are in town

Hi Steven,Thanks so much for staying with us and for your review. We appreciate you

Hi Mick,Thanks so much for the great review!

Hi Cecelia,I'm so glad we were able to help! We hope to see you back again soon

Thank you, Suzanne!

Dear Glynetta D,I'm sorry this happened to you. I have alerted our housekeeping and operations team that we might look into it further

Hi Willy-thanks so much for staying with us, for the great review, and commenting on our central location near the mall and restaurants!

Thanks for staying with us, Ashley

Thank you, Kathy!

Hi Susan,Thank you for taking the time to leave a review and for staying with us. We hope you'll be back!

Hi Mariah,Thanks so much!

Thank you, Jeannine!

Thanks Nicky!

Hi Dianne, thank you for staying with us and taking the time to leave a review. I'm glad the location was convenient and am sorry to hear that you experienced some issues. I'm sharing your comments with our operations team and we appreciate the feedback-it helps us improve

Hi Sophia,Thanks for staying with us and for taking the time to leave a review. We appreciate your input and hope you'll be back!

Hello Hong,I'm so sorry that we didn't meet your expectations. Please feel free to contact us with more information

Hi Casey,Thanks so much! Happy Holidays!

Hi Reiza,Thanks so much for staying with us and taking the time to leave a review. I'm glad you found our location across from the mall convenient!

Thank you so much, Carrie! We hope you'll be back again soon!

Hi Justin,We appreciate the great review! Thanks for staying with us and hope you'll be back soon!

Hi Scott,Thanks so much for staying with us and for the great review!

Hi Fiona,Thanks so much for staying with us. We really appreciate you taking the time to review us!

Hi Gail,Thank you for staying with us and the kind words. I apologize for the negative experience you had and will share this with out housekeeping so that we can improve.

Hi Steve,Thanks for staying with and for the great review. So glad to hear you enjoyed your stay!

Wow, George-thank you so much!

Hi Janet,Thank you very much for staying with us and for the nice review!

Hi DeRay,Thanks so much! We hope you'll be back again soon!

Hi Deborah,Thanks so much for staying with us and for the great review! We appreciate that you took the time

Thank you, Noah! Hope you'll be back again soon

Thank you, James!

Wow, thanks Joseph!

Hi Christine,Thank you for staying with us and for your kind review. We appreciate it!

Thanks for staying with us Benjamin!

Hi Dan,Thanks for staying with us and for taking the time to leave feedback. We appreciate it, especially knowing that you are reluctant to be critical. Your points are valid-I'm sorry for the frustration you experienced and will share this with our team so that we can improve. Thanks again

Hi Katie,Thanks so much for staying with us and for the kind, thoughtful review. We really appreciate it!

Dear Caroline, Thank you for staying with us and for recognizing Monique. We think she's pretty great, too.

Hi Amy,Thanks so much for staying with us and taking the time to review-we really appreciate it and hope you'll be back again soon!

Hi John, thanks for staying with us and for the kind review. I'm sorry that you didn't feel you got a great value. Demand in the city definitely drove rates up over the weekend and I can empathize with the predicament of needing to be in a certain location and paying more than I wanted. I hope that at least the location was good for you, that you had a good weekend, and that you'll be back on a weekend when there are some really great rates available!